Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,431 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal price cheaper than last year. Easy to renew and online account giving all the details required. RAC included.”

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Posted 6 months ago

“Easy new renewal process. One problem! I asked for a printed format to be sent to me; nothing has arrived. I do not have a printer so would appreciate a certificate of insurance to be posted to me asap!!!!”

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Posted 6 months ago

“Very pleased with the price and ease of reconfirming my insurance for the 3rd year.”

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Posted 6 months ago

“DD provided a competitive renewal quote so all good.”

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Posted 6 months ago

“Really pleased as my quote was slightly less than what I paid last year.”

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Posted 6 months ago

“I had a very favourable renewal quote which was hardly any difference from the previous year”

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Posted 6 months ago

“Good price. Like last year and good service thank you”

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Posted 6 months ago

“Last year I had to use the rac and they really helped me. This year at renewal the price remained competitive so I could stay with you, Up to now after a year and a bit everything seems ok. And I can call you on the telephone... an English person When I had to change my car the process was easy and seamless, My other insurance insisted on giving me up to 6 months driving abrourd even though I have no passport.. yes silly I.know... You offer somthing usefull to me ,, RAC... I like dial direct insurance 😎”

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Posted 6 months ago

“I phoned last January and eventually got through to someone saying I didn't want my car insurance renewed as I'd found somewhere cheaper. I was checking my bank statements to do my self assessment tax and lo and behold they debited nearly £300 from my account. Got fed up waiting on the phone for 35 minutes to speak to someone again so canceled online and was refunded a measly £60. I'm not happy at all. Are you going to refund me my full amount, Dial Direct?”

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Posted 6 months ago

“They give really reasonable quotes for my BMW Z3. This years quote was less than last year and it includes breakdown cover. Highly recommend them !”

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Posted 6 months ago

“Great price and good customer service”

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Posted 6 months ago

“Price didn't deviate too much from previous year,all good. Easy to deal with,would recommen.”

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Posted 6 months ago

“Very easy and pleasant staff”

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Posted 6 months ago

“Great price for my insurance.”

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Posted 6 months ago

“Insurance costs went down”

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Posted 6 months ago

“Great renewal price, been with Dial Direct for four years so why would I want to go elsewhere. Also great customer service. Highly recommend.”

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Posted 6 months ago

“You we’re cheaper than other companies, was quick & easy to sign up .”

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Posted 6 months ago

“all worked well”

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Posted 6 months ago

“Great cover at a good price”

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Posted 6 months ago

“Excellent service and great renewal price! Been with them for four years, would definitely recommend to anyone.”

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Posted 6 months ago

Dial Direct is rated 4.3 based on 3,431 reviews