Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 3,001 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to set up insurance and great communication at renewal - my insurance cost went down this year and competitive price. I haven't had to use my insurance but feel happy knowing there is a 24 hour helpline.”

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Posted 7 months ago

“Good price”

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Posted 7 months ago

“Good price, always keeping me updated with texts and emails. Excellent company.”

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Posted 7 months ago

“Instead of getting cheaper due to claim-free use, the premium is getting horrendously more expensive.”

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Posted 7 months ago

“Despite the above inflation premium increase decided to go with DD another year. Renewing was easy.”

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Posted 7 months ago

“Simple and easy 2 insure my van and car”

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Posted 7 months ago

“This was a surprising find on Go Compare. Also, this company is far ahead of any other insurance company. They reward you for staying with them”

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Posted 7 months ago

“Excellent all round from purchasing of insurance to customer service and with the added bonus of RAC recovery😃”

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Posted 7 months ago

“Very competitive price”

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Posted 7 months ago

“Great cover at a good price, very easy to deal with even for me who is not good with technology”

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Posted 7 months ago

“I like you serving”

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Posted 7 months ago

“Cheaper renewal price than last year. Very happy!”

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Posted 7 months ago

“dial direct good service providers 10 out of 10 well dune”

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Posted 7 months ago

“Good communication”

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Posted 7 months ago

“Been with them for a couple of years price went up but got a better price than on a comparison site,that will do me.”

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Posted 7 months ago

“My renewal quote was dearer than last year and was a little more expensive than the best on comparison web-sites. Since none of the offers was from a company I'd heard of before, I decided 'better the devil you know'.”

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Posted 7 months ago

“I got cheaper quotes, but this year was too lazy to change.”

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Posted 7 months ago

“Very good as always”

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Posted 7 months ago

“Fairly happy, haven't been with them long to really know.”

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Posted 7 months ago

“Efficient and reasonable price.”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 3,001 reviews