Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Dealt with in a courteous manner, with assistance to talk to the correct department.”

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Posted 8 months ago

“All done clearly on line”

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Posted 8 months ago

“Good price good Service . Thank you.”

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Posted 8 months ago

“A bloody awful company to deal with, as I told this company that I no longer have my car insured with them and tried to cancel the policy. They auto-renewed the policy and took money via direct debit from my account. I now have cancel the direct debit myself and contact the insurance ombudsman to sort this fraud .”

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Posted 8 months ago

“The dial direct team has secured me a brilliant deal on my renewal insurance. Upside; great service and response over the phone. Downside; no response to emails when requesting information on mailed renewal quote.”

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Posted 8 months ago

“Really good price and painless renewal”

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Posted 8 months ago

“Easy to renew and always the best price. I have no hesitation in recommending Dial Direct.”

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Posted 8 months ago

“Easy and straight forward the price is very fair i would recommend”

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Posted 8 months ago

“So easy to set up & also liked the fact they reward loyalty instead of putting premiums up. Definitely recommend, constant updates to manage policy.”

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Posted 8 months ago

“I have been with Dial Direct for years. They are unmatched on price for level of cover, and the platform is easy to use. Have been able to speak to someone quickly and easily when needed. Absolutely no complaints.”

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Posted 8 months ago

“Competitive quote and website is really easy to use.”

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Posted 8 months ago

“What should have been a straightforward renewal turned into an absolute nightmare. Customer service people didn’t have a clue . What should have been so easy as l paid in full the annual payment was tried to be taken out of an old direct debit that was cancelled. To make the customer service understand was a nightmare”

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Posted 8 months ago

“Dial Direct is a good insurance at a good price.”

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Posted 8 months ago

“I have had no problems,p am very happy with the service I receive thank you”

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Posted 8 months ago

“Price is the main thing. As I have recommended Dial Direct to others who have used you, I believe Dial Direct should reward me and acknowledge my efforts.”

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Posted 8 months ago

“Had no problem so far”

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Posted 8 months ago

“Good service and very good price!👍😍”

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Posted 8 months ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

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Posted 8 months ago

“Very pleasant staff and good service”

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Posted 8 months ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

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Posted 8 months ago

Dial Direct is rated 4.4 based on 3,631 reviews