Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,159 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This year the premium was lower than last for the same cover. All paperwork came on time very pleased with service Never had to claim so unable to comment on that side of the service”

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Posted 8 months ago

“Your quote was very good, so i renewed policy again.”

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Posted 8 months ago

“Excellent service, Very happy with Dial Direct, Highly Recommended Xxxxxx”

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Posted 8 months ago

“The best insurance company 👌”

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Posted 8 months ago

“I am impressed and have stayed with Dial Direct for another year”

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Posted 8 months ago

“phoned to get a quote for a second car i have a van insured with you but my van as got engine trouble so i took it off the road so i needed to insure a little run about but the agent i was talking to did not help or give me a quote just the opposite and cut me off with no reply very surprised at the poor service.”

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Posted 8 months ago

“The cost of my insurance reflects the standard of the product I bought I hope dail direct can maintain the same level of insurance in the future without increasing costs to loyal customers 👌”

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Posted 8 months ago

“The lady I was talking to was outstanding and very professional. We managed to get the renewal lower. I’m very impressed with the process and that’s why I’ve stayed with Dial Direct.”

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Posted 8 months ago

“Easy to use but did ask for my documents via hard copy never got them apart from that good service”

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Posted 8 months ago

“Overall the service has been very good really competitive with quotes compared to a lot of other companies. Only negative was I got charged an administration fee that wasn’t by fault it was my bank that stopped payment I did explain everything to them but still got charged 🤷”

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Posted 8 months ago

“Easy and hassle free”

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Posted 8 months ago

“Renewal was quick and easy and the cost was excellent.”

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Posted 8 months ago

“Good 👍”

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Posted 8 months ago

“Very competitive price.”

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Posted 8 months ago

“Easy to sort my renewal out at a competitive price! Thanks again Dial Direct!”

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Posted 9 months ago

“Thanks. I’m happy”

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Posted 9 months ago

“Very good insurance company 👌 👏 👍”

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Posted 9 months ago

“The premium was the best I could find. Access to my insurance details is easy.”

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Posted 9 months ago

“Been with Dial Direct for 10 years always found the few times I’ve phoned have been very informative, friendly & helpful. For a pensioner 70 plus l was very pleased with my quote and sincerely hope to continue with Dial Direct in the future , thank you. Mel Elkington”

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Posted 9 months ago

“excellent price, but it is slipping and starting to get close to other quotes. good process to get renewed”

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Posted 9 months ago

Dial Direct is rated 4.3 based on 3,159 reviews