Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,486 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given DD 4 stars. I approve of the reduction in price from last year. However, it is time to review this policy of charging an administration charge on top of the policy price. It is not an incentive to keeping customers, more of a punishment for loyalty. I see some of the reviews tell you this quite clearly. They feel. cheated. What is the point of having a protected NCD, then you lose a percentage of this through this very unfair admin charge. Having road breakdown assistance with RAC is a plus. I no longer auto renew as I like to make sure your price is still the best. Your phone operator that handled my renewal knew what he was doing, no fault with him. A Sutherlan SGM”

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Posted 7 months ago

“I pleased with receiving my paper copy my renewal.😀.”

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Posted 7 months ago

“5 Star Service...Thank you”

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Posted 7 months ago

“Great company, easy to deal With , sorted my insurance out and also an issue I had 10/10”

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Posted 7 months ago

“Dial Direct have been very good on all points, so I will be using them again.”

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Posted 7 months ago

“I have been with DD for few years good cover for the price. Even better this cost reduced from last year premium.”

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Posted 7 months ago

“Easy to deal with fair premiums been with Dial Direct for the last three years.”

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Posted 7 months ago

“Excellent service from order to finish”

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Posted 7 months ago

“Easy payment options, all done online without any stress and was happy to renew my policy as it had actually reduced in price so very pleased”

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Posted 7 months ago

“Easy renewal, good priced insurance with very good policy app.”

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Posted 7 months ago

“At last...a decent motor insurance company...the only insurance company to actually give me a decent reduction in my car insurance...I showed loyalty to this company...and they repaid my loyalty back by reducing my monthly payments.... absolutely great full for this...”

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Posted 7 months ago

“I am so happy with the service of dial direct,that I have stayed with them for another year,because they keep there prices down”

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Posted 7 months ago

“I cannot believe you've asked for a review!!! Been with Dial Direct for the last few years, got my renewal price through, increased by over £100. Went on comparison site where guess what I could get last years price, great I thought phone them up and I save myself £100. I speak to Dial Direct and that price is only for new customers, yet again customer loyalty counts for nothing!! BTW not with Dial Direct anymore!!!!”

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Posted 7 months ago

“Not had any problems”

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Posted 7 months ago

“Price less than last year so happy. Haven't had to call you for anything so hopefully stays that way. Like the reassurance of breakdown cover. Would have liked the insurance to be sent by post as this is what I asked for.”

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Posted 7 months ago

“Renewal price cheaper than last year. Easy to renew and online account giving all the details required. RAC included.”

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Posted 7 months ago

“Easy new renewal process. One problem! I asked for a printed format to be sent to me; nothing has arrived. I do not have a printer so would appreciate a certificate of insurance to be posted to me asap!!!!”

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Posted 7 months ago

“Very pleased with the price and ease of reconfirming my insurance for the 3rd year.”

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Posted 7 months ago

“DD provided a competitive renewal quote so all good.”

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Posted 8 months ago

“Really pleased as my quote was slightly less than what I paid last year.”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 3,486 reviews