Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What should have been a straightforward renewal turned into an absolute nightmare. Customer service people didn’t have a clue . What should have been so easy as l paid in full the annual payment was tried to be taken out of an old direct debit that was cancelled. To make the customer service understand was a nightmare”

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Posted 10 months ago

“Dial Direct is a good insurance at a good price.”

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Posted 10 months ago

“I have had no problems,p am very happy with the service I receive thank you”

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Posted 10 months ago

“Price is the main thing. As I have recommended Dial Direct to others who have used you, I believe Dial Direct should reward me and acknowledge my efforts.”

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Posted 10 months ago

“Had no problem so far”

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Posted 10 months ago

“Good service and very good price!👍😍”

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Posted 10 months ago

“I would like to say that up to now i have found them just what I need from a insurance company this year at least the price went down very pleased keep up the good work thank you 👍🏻”

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Posted 10 months ago

“Very pleasant staff and good service”

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Posted 10 months ago

“Hi very happy with the service I have received over the years have been very helpful and stress free thank you.”

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Posted 10 months ago

“Still waiting for a paper copy of insurance document as requested.”

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Posted 10 months ago

“Still waiting to see who provides the legal protection cover- after 2months calling raising a complaint still none the wiser! Feeling very let down I need I immediate support!”

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Posted 10 months ago

“It was easy speaking with Dial Direct and any questions I needed clarifying was answered”

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Posted 10 months ago

“This is shock for me,price a next year is less.”

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Posted 10 months ago

“Great service and reasonable pricing! Easy set up”

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Posted 10 months ago

“Easy and competitive, thank you.”

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Posted 10 months ago

“Why is it so expensive to change insurance from one vehicle to another”

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Posted 10 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

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Posted 10 months ago

“Very helpful”

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Posted 10 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

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Posted 10 months ago

“Very happy - everything dealt with most efficiently.”

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Posted 10 months ago

Dial Direct is rated 4.4 based on 3,660 reviews