Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is great to be able to get through to a 'real person'. Outstanding customer service from Dial Direct and their advisors are extremely helpful, friendly and professional. Highly recommend. Thank you to all at Dial Direct.”

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Posted 9 months ago

“Excellent service from Dial Direct, sending me an email reminder and giving me a renewal cost which was less than last year. Nothing whatsoever to complain about.”

Dial Direct 5 star review on 26th August 2025

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Posted 9 months ago

“Great communication and renewal of my car insurance”

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Posted 9 months ago

“No problem with renewing”

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Posted 9 months ago

“Renewing my policy was as easy as clicking a button. All my details we up to date, no changes. It was that simple.”

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Posted 9 months ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

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Posted 9 months ago

“easy to renew my car insurance”

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Posted 9 months ago

“Very happy with Dial Direct”

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Posted 9 months ago

“Excellent service with very good renewal price, thank you”

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Posted 9 months ago

“Friendly well informed service”

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Posted 9 months ago

“excellent service and areduction in my premium”

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Posted 9 months ago

“Although I do not automatically renew my policy, this time it was less than the previous year. This was a very pleasant surprise, so I renewed my policy.”

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Posted 9 months ago

“I renewed my car insurance at a very competitive price.”

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Posted 9 months ago

“Easy to complete my renewal and access information on line anytime I need to check anything”

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Posted 9 months ago

“Fortunately I've not had to make a claim yet, window screen only. A competitive price on my renewal was achieved, and done with ease.”

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Posted 9 months ago

“Very easy to renew my insurance”

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Posted 9 months ago

“There when needed.”

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Posted 9 months ago

“Very efficient, informative and easy to communicate.”

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Posted 9 months ago

“Renewing my car insurance was quick and easy over the phone, well pleased with the price…”

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Posted 9 months ago

“Excellent service again at renewal time. Made the minor changes we requested easily and quite straightforward. Nice to talk to a human”

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Posted 9 months ago

Dial Direct is rated 4.4 based on 3,631 reviews