Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy enough with the process. However, I did ask for the insurance to be automatically renewed and for a copy of insurance docs to be sent through the post. I have received them by email but not through the post. Also, had no confirmation that my car insurance will not renew automatically. It is as though they ignored these requests.”

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Posted 9 months ago

“easy to renew good price”

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Posted 9 months ago

“Renewal quote was better than quotes from Comparison Websites”

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Posted 9 months ago

“Easy easy site to use always good value and prompt communications.”

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Posted 9 months ago

“Sent me a renewal price with plenty of time to look at other options, but I didn’t hesitate In renewing my policy straight away as i thought it was a good price.”

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Posted 9 months ago

“On the phone for hours in an attempt to sort out an issue, subsequent agents demonstrated poor or no knowledge in relation to my situation and I was constantly put on hold and promised a call back! I eventually and reluctantly cancelled my renewal and went elsewhere, really disappointed.”

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Posted 9 months ago

“Organised quickly”

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Posted 9 months ago

“Always easy to deal with. They don’t harass you and you never have any issues with them.”

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Posted 9 months ago

“I have been with Dial direct for many years and received excellent customer care.”

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Posted 9 months ago

“Totally hassle free and on time - great service and hopefully will continue in future years. BB”

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Posted 9 months ago

“Great value for money & quick & easy process”

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Posted 9 months ago

“Good renewal, £25 cheaper than last year”

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Posted 9 months ago

“Very good policy a little better discount for valued customers would be appreciated”

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Posted 9 months ago

“Excellent service and price”

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Posted 10 months ago

“Very efficient service that is good value for money.”

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Posted 10 months ago

“⁶car I insurance price well over the top!!!!”

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Posted 10 months ago

“I have recently renewed my motor insurance, I believe Dial Direct understands customer loyalty which resulted in a very good insurance premium, may it continue next year. Many thanks”

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Posted 10 months ago

“Brilliant service”

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Posted 10 months ago

“Very quick responses and a very good package for me at a very reasonable price”

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Posted 10 months ago

“They covered everything we asked for at reasonable price”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 3,160 reviews