Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,327 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,327 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure to speak to Patience, who is very professional ,polite, and knowledgeable . A real treasure, I hope Dial Direct is fully aware of all her competence.”

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Posted 9 months ago

“The. Cost of my insurance went down so stayed with dial direct”

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Posted 9 months ago

“I am an older driver who does very few miles. I have found prices quoted very reasonable. It is good to have breakdown cover included. Mercifully I have never needed to claim. All dealings have been efficient and straightforward.”

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Posted 9 months ago

“Competitive pricing”

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Posted 9 months ago

“Renewal quote was considerably less than the previous year, and that was after making a breakdown claim during the year! I've never known that before.”

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Posted 9 months ago

“Very impressed with the lady I spoke regarding my renewal, unfortunately there was a problem with payment and she very kindly arranged to call me back and go through the process again in which we were successful. Extremely helpful, afraid I can't remember her name.”

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Posted 9 months ago

“I have been with dial direct car insurance for 3yrs now as they have continued to remain competitive when I do my annual review. Their customer service is excellent. You phone and get through immediately to helpful staff who go the extra mile. E.g there was a payment issue from my side with regards to renewal, an automatic late payment change was added but kindly removed when I phoned to explain the issue with my card.”

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Posted 9 months ago

“Price was okay. Easy to navigate through documents. Not much else you can say until you need to make a claim.”

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Posted 10 months ago

“very competitive and easy to follow”

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Posted 10 months ago

“Was very pleased with my car renewal price well done Direct Dual”

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Posted 10 months ago

“Good price, would like policy in paper form.”

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Posted 10 months ago

“Renewal was done without any problem or fuss.I was very happy with the price.No complaints.”

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Posted 10 months ago

“This is the third year with Direct Dial and each time it has been easy to renew and CHEAPER! I have not had to test their claims service”

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Posted 10 months ago

“website is easy to navigate and changes easy enough to make. But the large increase in premium wasn't what i needed. Yes it was my fault as I was sleepwalking through renewal. But as an existing customer I expected a better deal”

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Posted 10 months ago

“Renewal was a surprise, lower than last year! Thank you.”

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Posted 10 months ago

“Website is comprehensive. Renewal price was competitive compared with other providers. Communication and correspondence is very good.”

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Posted 10 months ago

“Good service and quotes. I have not had to make a claim to date but hope this would be easy should the need ever arise.”

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Posted 10 months ago

“Price very good service excellent. Back up good.”

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Posted 10 months ago

“Very pleased with the renewal quote, I've been with these for a while now, good communication and easy to renew.”

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Posted 10 months ago

“Good service throughout. Value for money”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 3,327 reviews