Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,160 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,160 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very easy to re-join and I was surprised the quote was a few pounds cheaper than last year. Dial Direct was the only company I researched that ticked all the boxes … literally!”

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Posted 10 months ago

“Straight forward and the price was good too”

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Posted 10 months ago

“Good price for car insurance but ONLY when I rang to change insurers! Why not offer better price initially?”

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Posted 10 months ago

“Everything was easy to sort out, job done in no time.”

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Posted 10 months ago

“My policy was renewed automatically and the cost doubled, great way to look after your customers, will be cancelling of course, ridiculous way to run a business.”

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Posted 11 months ago

“Ot was so quick and easy to use with all the information needed right there. Would definitely recommend.”

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Posted 11 months ago

“The lady on the phone was very helpful in helping me.”

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Posted 11 months ago

“Very good price for car insurance and efficient service”

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Posted 11 months ago

“Keeps in contact , quick responses helpful staff”

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Posted 11 months ago

“Painless process to renew and a very fair premium increase”

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Posted 11 months ago

“price only just came in as many other insurance companys but as always been satisfied with the service provided”

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Posted 11 months ago

“been with you for a few years with house contents and car insurance also my son is with you for car insurance never any problems and better deals then compare sites”

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Posted 11 months ago

“Brilliant service”

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Posted 11 months ago

“Found dealing with you Fine and polite. However I had to push for a reduction in new quote for 2024. It would be far better for existing customers loyalty to be rewarded. Graham Turner - Halifax - Yorkshire”

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Posted 11 months ago

“Claiming was terrible, work carried out was of a low standard. No hire car even though it was on my policy.”

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Posted 11 months ago

“Excellent service Excellent communication Excellent price Excellent product”

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Posted 11 months ago

“Spoke on the phone to renew my policy the young lady was very helpful explaining everything very well all went smoothly very satisfied.”

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Posted 11 months ago

“Very good customer service”

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Posted 11 months ago

“Honestly the BEST. I stayed with them for 2 years running. Normally I look for better, and this year I thought I had, but unfortunately the company I'm now using don't include if hit by an uninsured driver for free”

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Posted 11 months ago

“Easy to deal with by phone - and got a good price!”

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Posted 11 months ago

Dial Direct is rated 4.3 based on 3,160 reviews