Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Easy to deal with fair premiums been with Dial Direct for the last three years.”

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Posted 1 year ago

“Excellent service from order to finish”

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Posted 1 year ago

“Easy payment options, all done online without any stress and was happy to renew my policy as it had actually reduced in price so very pleased”

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Posted 1 year ago

“Easy renewal, good priced insurance with very good policy app.”

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Posted 1 year ago

“At last...a decent motor insurance company...the only insurance company to actually give me a decent reduction in my car insurance...I showed loyalty to this company...and they repaid my loyalty back by reducing my monthly payments.... absolutely great full for this...”

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Posted 1 year ago

“I am so happy with the service of dial direct,that I have stayed with them for another year,because they keep there prices down”

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Posted 1 year ago

“I cannot believe you've asked for a review!!! Been with Dial Direct for the last few years, got my renewal price through, increased by over £100. Went on comparison site where guess what I could get last years price, great I thought phone them up and I save myself £100. I speak to Dial Direct and that price is only for new customers, yet again customer loyalty counts for nothing!! BTW not with Dial Direct anymore!!!!”

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Posted 1 year ago

“Not had any problems”

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Posted 1 year ago

“Price less than last year so happy. Haven't had to call you for anything so hopefully stays that way. Like the reassurance of breakdown cover. Would have liked the insurance to be sent by post as this is what I asked for.”

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Posted 1 year ago

“Renewal price cheaper than last year. Easy to renew and online account giving all the details required. RAC included.”

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Posted 1 year ago

“Easy new renewal process. One problem! I asked for a printed format to be sent to me; nothing has arrived. I do not have a printer so would appreciate a certificate of insurance to be posted to me asap!!!!”

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Posted 1 year ago

“Very pleased with the price and ease of reconfirming my insurance for the 3rd year.”

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Posted 1 year ago

“DD provided a competitive renewal quote so all good.”

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Posted 1 year ago

“Really pleased as my quote was slightly less than what I paid last year.”

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Posted 1 year ago

“I had a very favourable renewal quote which was hardly any difference from the previous year”

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Posted 1 year ago

“Good price. Like last year and good service thank you”

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Posted 1 year ago

“Last year I had to use the rac and they really helped me. This year at renewal the price remained competitive so I could stay with you, Up to now after a year and a bit everything seems ok. And I can call you on the telephone... an English person When I had to change my car the process was easy and seamless, My other insurance insisted on giving me up to 6 months driving abrourd even though I have no passport.. yes silly I.know... You offer somthing usefull to me ,, RAC... I like dial direct insurance 😎”

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Posted 1 year ago

“I phoned last January and eventually got through to someone saying I didn't want my car insurance renewed as I'd found somewhere cheaper. I was checking my bank statements to do my self assessment tax and lo and behold they debited nearly £300 from my account. Got fed up waiting on the phone for 35 minutes to speak to someone again so canceled online and was refunded a measly £60. I'm not happy at all. Are you going to refund me my full amount, Dial Direct?”

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Posted 1 year ago

“They give really reasonable quotes for my BMW Z3. This years quote was less than last year and it includes breakdown cover. Highly recommend them !”

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Posted 1 year ago

“Great price and good customer service”

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Posted 1 year ago

Dial Direct is rated 4.4 based on 3,660 reviews