Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Self serve Car Insurance. Alteration and adjustment transaction fees ...... I'm sat at my p.c updating my details to keep within the law of the land in the comfort of my own home Only to be charged an adjusting fee. £25 Easy to use.”

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Posted 1 year ago

“Good Renewal price,”

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Posted 1 year ago

“The person I spoke to was very polite and helpful This years price was a lot higher than I thought it would be”

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Posted 1 year ago

“was able to speak to very polite and helpful staff by telephone and asked for duplicate copies as my printer was not functioning properly. this was done promptly.”

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Posted 1 year ago

“Dial Direct Looks ok until you start to make a claim then it becomes an issue, been waiting for a ceiling to be fixed since November, first asked if i wanted to use my own builder and when told then can deal with it they go back and forth with their own builder about price, this is absolutely ridiculous, when you dig deep into the policy doesn't seem to insure you on much nearly everything states we do not cover for, i will be cancelling my policy as soon as the work is completed”

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Posted 1 year ago

“All on line however, if you do need to speak to them they are responsive and easy to contact which is refreshing.”

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Posted 1 year ago

“Good easy to use service, fairly priced all very straight forward.”

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Posted 1 year ago

“I found that I had to amend my policy to include another driver and change my occupation. All of this was easily achieved in my account online - and I got a good price, too.”

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Posted 1 year ago

“A no frills no problem insurance”

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Posted 1 year ago

“Renewal was straightforward, although I was a bit miffed because my premium had doubled, in hindsight I should have got on the phone and negotiated a reduction, won’t make that mistake next year.”

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Posted 1 year ago

“My insurance price went up over double than previous year for same cover not happy but all insurance companies have doubled prices where do companies think people are getting money from ?”

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Posted 1 year ago

“Good price. Easy to contact if I ever need them. Renewal is super simple.”

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Posted 1 year ago

“veary good servies”

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Posted 1 year ago

“I thought my insurance covered breakdown.To my dismay RAC quoted £195 to come to the scene and fix a new tyre. I went elsewhere and got a new tyre for a lot less. Can you tell me why my insurance did not cover this?”

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Posted 1 year ago

“Very straight forward , efficient and great communication”

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Posted 1 year ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

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Posted 1 year ago

“Always very helpful, excellent service”

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Posted 1 year ago

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

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Posted 1 year ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

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Posted 1 year ago

“staff pleasant, polite and efficient.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,992 reviews