Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Was happy with the quote and process of renewing”

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Posted 1 year ago

“Firstly, excellent prices! Have been with Dial Direct for last 6 years and I can say so far i am satisfied !!! Fully recommend”

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Posted 1 year ago

“Very good.sorted my insurance out no problems.the lady was very helpful”

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Posted 1 year ago

“Firstly, excellent prices! Have been with Dial Direct for two years and always find their staff pleasant and helpful.”

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Posted 1 year ago

“Terrible service, been told refund will take 5 workings days from 2nd June, and I rang up today, they said refund will take another 5 working days because they forgot to do so, one of the lady gave really bad attitude to me, because of their own fault. Its like please avoid this company.”

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Posted 1 year ago

“My renewal cost was a real welcome surprise when everybody around me was saying how much their renewal cost had escalated mine had come down by a substantial amount.”

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Posted 1 year ago

“Great prices, easy to deal with.”

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Posted 1 year ago

“Very happy”

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Posted 1 year ago

“Easy website to use. Costs are very reasonable. Haven’t needed to contact by phone.”

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Posted 1 year ago

“At the moment, not good at all and I would not recommend Dial Direct. I currently have a formal complaint logged and there is absolute silence, everything has gone quiet. My complaint relates to what I interpret as poor advice and then Dial Direct threatens to raise my premium by a substantial amount of money.”

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Posted 1 year ago

“Friendly staff without problems. No more needed!”

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Posted 1 year ago

“Good customer service, fair price's.”

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Posted 1 year ago

“Very helpful when we had to renew our car insurance .”

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Posted 1 year ago

“As it was a renewal, I was reminded in good time for consideration. The renewal price was a £1 increase, so I was happy. It came with the same contract elements, so loss or inclusion of elements. It was stated that the increase date and insurance would commence, again a good timeline. On the day it was taken out my account and the documents emailed to me. So overall, a quick simple cost effective process.”

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Posted 1 year ago

“I found this company very helpful with what I needed”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“I have been very satisfied with my dealings so far with Dial Direct. I have been with them for several years, though left them for a spell as I know it is wise to shop around.”

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Posted 1 year ago

“Easy access, txt message every month saying they received my payment. Only a phone call away.”

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Posted 1 year ago

“I have e mailed 3-4 times regarding my complaint / enquiry and had no one has bothered to reply”

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Posted 1 year ago

“Easy to sort out”

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Posted 1 year ago

Dial Direct is rated 4.4 based on 3,660 reviews