Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

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4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They auto renewed my policy and put it up from 50 to 85 pounds? Why the car is older the house is the same and there are no new convictions on my licence should be put under the nose of trading standards, i have looked at other policies and will be changing as they have upped it to 35 pounds over the cheapest offer on compare the marked, come and meet me at that or as it was last year and I will change the review to more favourable rating”

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Posted 1 year ago

“Was with them long. Cancelled policy and moved to a competitor. Dial direct are not nice people to deal with. All things must pass. They were fired by me on Monday.”

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Posted 1 year ago

“They did not contact for renewal and doubled the price.”

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Posted 1 year ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 1 year ago

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 1 year ago

“6 years a happy customer with them still giving better service and premium”

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Posted 1 year ago

“Very easy to renew my policy and very happy with the price. Most other insurer's were much higher. Found customer service very good.”

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Posted 1 year ago

“Good price same cover as the rest of the insurance companies who want more than double my quote”

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Posted 1 year ago

“still very good price for what I wanted (including breakdown), nice and easy to renew, no messing about with forms to fill in. Very happy with cover”

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Posted 1 year ago

“Great service, but disappointed at price hike, from 31 quid to 56 is quite a lot.”

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Posted 1 year ago

“Ease of setting up insurance at a very competitive price and fair increase in renewal quote. Would definitely recommend.”

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Posted 1 year ago

“Excellent patience & knowledge of the policy I required,from the customer service department.Thank you.”

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Posted 1 year ago

“Your rep found me a much better deal”

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Posted 1 year ago

“Great cover but it’s gone from £35 per month, to £62 per month. Kind Regards Andy”

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Posted 1 year ago

“Insurance paying 70% more a year and will be changing to a cheaper insurance”

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Posted 1 year ago

“Disappointing (although understandable)increase in premium so I phoned to inquire if that was the best price they could offer the operative in the call centre was difficult to understand and didn’t seem understand what I was asking. I eventually gave up and paid the premium, hopefully I will have a mor positive experience next year 🤞”

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Posted 1 year ago

“They are the best insurance deal around for the benefits”

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Posted 1 year ago

“Thankfully I haven't had any accidents to date, and I hope I never will, so I haven't had to call on Dial Direct in a bad way, only to pay my Insurance.”

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Posted 1 year ago

“My insurance was put up to £30a month from £17.I phoned and got a reduced payment.I don’t know why it wasn’t given in the first time.🤬🤬”

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Posted 1 year ago

“Easy to renew my Van Insurance. Very good customer service.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,992 reviews