Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My quote was reasonable but wife's quote was poor so she left for a better deal. Multi car insurance is something that dial direct should cater for and would help keep customers. I will probably leave next year for a multi insurance policy”

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Posted 1 year ago

“Been with DD for years - no issues, no claims, price always been reasonable compared to the market comparisons. This year went up by 35% ish - no claims etc etc. Phoned and managed to get a whopping 5% off the renewal price (which worked out just slightly under those elsewhere). But shouldn't have been stitched up by such an extent. Will give myself more time next year to look around properly and go elsewhere.”

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Posted 1 year ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

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Posted 1 year ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

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Posted 1 year ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

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Posted 1 year ago

“Price nearly doubled in 2 years went to cancel and they want so much more , joke of a company will defo change next year”

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Posted 1 year ago

“Im an OAP with a 100% record of no claims but was still asked to pay £170 more on me on renewing my car insurance. I think this quote was grossly unfair and way too expensive, I only live on my meagre pension.”

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Posted 1 year ago

“Reasonable price good service Claims are no problem”

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Posted 1 year ago

“Can speak to a human being! Excellent advice and followed our requests.”

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Posted 1 year ago

“Always easy to use and have had no problems in the past and I have two cars insured with them, but at renewal this year I managed to get it else where for £75 cheaper and the excess dropped by £200 so it was a no brainer. Will always look at Direct Dial when renewal comes around but sadly not this time.”

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Posted 1 year ago

“Customer service is so poor, you passed from one person to anther and back again. Then magically get disconnected. Avoid!”

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Posted 1 year ago

“Very good service at a good price.”

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Posted 1 year ago

“Staff are very efficient and know what they are talking about”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

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Posted 1 year ago

“Reasonable price, easy to deal with”

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Posted 1 year ago

“I now insure both our cars with Dial Direct, I think they treat existing customers well at renewal time, although our insurance went up slightly, well known comparison sites still could not beat the price offered. I review our insurance every year but will stick with one company if they treat me well, Disl Direct has.”

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Posted 1 year ago

“Made renewing policy easy and straight forward”

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Posted 1 year ago

“Easy to deal with I tend to use a phone rather than online . My renewal was a bit on the heavy side this year but after talking to a member of the team we reached a compromise which suited both parties . The art of compromise lives on👍”

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Posted 1 year ago

“Found it was a little dearer than another company why was this”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews