Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very poor will not use again”

Helpful Report

Posted 1 year ago

“Great portal allows you to access all your documents at any time. Renewals come via the portal too and it is very easy to compare new quote with previous premium. The latest quote was competitive. I have made one claim and was very happy with the response and customer service. Following the latest renewal quote I wanted to speak to someone and got through very quickly. They gave me great service. Great all-round service.”

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Posted 1 year ago

“Been with Dial Direct for about six year's and everything has been really good until this year. My policy price rose by over twenty five per cent and when I complained about it the response was very disappointing, I will definitely change to another insurer next year”

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Posted 1 year ago

“The quote was good. Had no issues sorting it out. This is my second year with them i see no reason to leave. My partner will be contacting them soon fo a quote of her own”

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Posted 1 year ago

“I have been with Dial DIRECT for three years now, I find they are very efficient to deal with and understand the complexity customers require when insuring a car and getting the best deal at the best price.”

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Posted 1 year ago

“Always excellent price and fantastic service”

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Posted 1 year ago

“Does what it says on the tin easy to get car insurance”

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Posted 1 year ago

“Easy to renew my car insurance”

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Posted 1 year ago

“Not happy my renewal went up by £40”

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Posted 1 year ago

“Competitive price's, Helpful staff, can actually speak on phone to a person not a robot. Does not all have to be done on line.”

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Posted 1 year ago

“Easy to do”

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Posted 1 year ago

“I unfortunately mistook my renewal date and DD did all they could to reinstate it, I was impressed with the sales person who made the process easy for me”

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Posted 1 year ago

“Hi happy yes with the way you treated me 1st class thank you”

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Posted 1 year ago

“Good service up a bit this year but not too much.”

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Posted 1 year ago

“As a repeat customer with no need to claim I hope the customer service will be as good as promised but Ive been impressed so far with fact I can “talk” to Dial Direct, discuss points & get “listened to.” Thus far, well done & thank you”

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Posted 1 year ago

“Have been a customer for a number of years and am satisfied with my experience which is why I keep renewing through them. Great easy to use online system. Highly recommend.”

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Posted 1 year ago

“Easy to renew at sensible price”

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Posted 1 year ago

“Dial Direct offers good rates and great customer service what's not to like.”

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Posted 1 year ago

“Just renewed my car insurance with you gone up a little but still reasonable and easy to do Thanks”

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Posted 1 year ago

“Good price and easy and great service”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews