Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,989 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second renewal Also included RAC breakdown and full recovery including home start competitive price Excellent service would highly recommend *****”

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Posted 1 year ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

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Posted 1 year ago

“Brilliant customer service when renewing our insurance premium”

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Posted 1 year ago

“I didn't get any information near the time of renewal, wasn't warned on how much the price had gone up, so no friendly call to see if they could reduce or go ahead on the extortionate price rise. Then they took double amount out of my account without informing me why. Can't cancel now as would cost me a fortune. Not a happy customer and will not use again for the following year”

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Posted 1 year ago

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

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Posted 1 year ago

“Quick, easy information and an efficient service all round, thanks.”

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Posted 1 year ago

“Needed some changes to last years insurance, Customer Service Advisor was extremely helpful, courteous, knowledgeable and competent. She made suitable adjustments once she was made aware of my husbands hearing difficulty and once requested and confirmation obtained interacted with us both during the call. Further, once all details were input we had a cheaper deal than the renewal quote or last years insurance - and even a small refund as the renewal was slightly sooner - winner!!!!! Thanks all around.”

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Posted 1 year ago

“Usually very good service & price competitive only disappointed when tried to add another car to my present policy as original car in garage for major repair. Was told I needed a new policy for the loan car don’t think it was flexible for me”

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Posted 1 year ago

“Gave me a very good deal”

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Posted 1 year ago

“was very happy in the first year but now thing it mite be time to move you have double the money i payed last year but i have never clamed”

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Posted 1 year ago

“I am quite happy with the service provided by Dial Direct, my car insurance with DD is a few years, easy to renew with reasonable price and I have no complain so far and I recommend other s to use Dial direct . Thank you.”

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Posted 1 year ago

“I found package very competitive and lady on phone knew what she was doing very helpful 👍”

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Posted 1 year ago

“Haven't had any real contact to speak of but found price to be one of the most competitive for the benefits supplied.”

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Posted 1 year ago

“Very easy to deal with and no hassle when renewing my interest and still keeping the cost low which is why I stayed..”

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Posted 1 year ago

“For the time I have been with DD I had a reasonable cost of £250 for a mid range family car, I then moved to an area with less crime and had an increase of £50 and then the renewal arrived and had increased to £550 in 2 years. Needless to say along with other provider it is clear they collaborate to increase prices with no justification apart from financial greed. I suppose the insurance industry was feeling left out of the pillaging of the country’s resources/finances that the politicians, bankers and energy companies are currently doing. The company is a disgrace! Nothing more than corporate terrorist!”

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Posted 1 year ago

“I've been with Dial Direct for a couple of year's now. Very easy to use site, keeps you well informed. Good price too.”

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Posted 1 year ago

“Great service and so easy.”

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Posted 1 year ago

“Great car insurance company! Very open and fair prices with excellent customer service”

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Posted 1 year ago

“I have never done renewals with same company before but dial direct seem unlike other insurers and want to keep your business, the renewals are competitive so I have can and car with them for last few years.”

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Posted 1 year ago

“Fast efficient service, helpful informative staff, provided cheapest car insurance for me for last 3 years, have recommended to family and friends”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,989 reviews