Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,583 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,583 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put in a claim in February regarding someone hitting the back of my car. From start to finish, I had to chase everything. When contacting the dial direct line, your call is answered by a switchboard-type person. On numerous occasions, I was put through to the wrong department or cut off. You cannot speak to someone you need to talk to. If you do manage to get through, the questions are not answered as they do not know the answer to your queries. I found the whole claim procedure exhausting”

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Posted 1 year ago

“It was simple to renew my car insurance. A great price for it too the comparison between other companies were much higher than the one I received from Dial Direct. Would recommend you to my friends too.”

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Posted 1 year ago

“I wish I could rate you zero, but it's not there. The worst insurance provider ever. Was stuck at night in the middle of the road for 4hours with no service, only promises of service, putting lives of people in danger. So useless”

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Posted 1 year ago

“No messing looking for prices fair price everytime instant renewal Fortunately I have had no reason to make any claims”

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Posted 1 year ago

“Competitive pricing and efficient service.”

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Posted 1 year ago

“Cheap insurance”

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Posted 1 year ago

“Easy to join and flexible”

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Posted 1 year ago

“As always no problems and easy to use.”

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Posted 1 year ago

“Easy to use”

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Posted 1 year ago

“I have been a customer with you for a few years now and the service you provide is excellent. The price you charge for my car insurance policy and the cover provided cannot be beaten in my opinion. Keep up the good work.”

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Posted 1 year ago

“This is my first renewal with Dial Direct & I'm absolutely delighted with the price I've accepted, I will certainly stay with Dial Direct if they look after my interests in this way, thanx Paul.”

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Posted 1 year ago

“This is my 2nd year with car insurance. Great renewal price, dropped considerably. Thank you!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Call handler was very helpful and pleasant.”

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Posted 1 year ago

“Nice Care their customers”

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Posted 1 year ago

“Very happy, customer service very good,paperwork not complicated”

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Posted 1 year ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 1 year ago

“Very easy renewal, and a good price which was reduced again on the phone! Very satisfied, thank you.”

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Posted 1 year ago

“Good firm and very easy to deal with - on a plus side the insurance quotes are reasonable. Very satisfied thank you”

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Posted 1 year ago

“Aways a lgood price quoted”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,583 reviews