Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

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Posted 1 year ago

“The cost of my insurance had gone up, however I didn’t really get a good explanation why. I have not made any type of claim or even an accident. The only other concern, I have is the dialdirect agent was suppose to phone me, concerning the annual automatic renewal to my current policy for the following year. I did not want this feature tied into the current policy.”

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Posted 1 year ago

“This is my second year with dialdirect as provider of vehicle insurance, I was very pleased that the company kept their price increase to a reasonable level.”

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Posted 1 year ago

“Good customer service. Cheaper than last years insurance.”

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Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

“Always a good service and price”

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Posted 1 year ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

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Posted 1 year ago

“7Years with them instead of putting dhe price down evry yer dhe Increasing up”

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Posted 1 year ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

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Posted 1 year ago

“The person on the phone was very obliging and sorted my insurance immediately, I. Have no hesitation in recommending this firm for car insurance.”

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Posted 1 year ago

“Cheap and efficient. The process was easy.”

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Posted 1 year ago

“Very helpful service on phone”

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Posted 1 year ago

“stayed for another year, price compared well with other companies.”

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Posted 1 year ago

“Although the premium had gone up this year like every thing else we decided to stay we Dial Direct for both cars because as a company we find them quite easy to deal with.”

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Posted 1 year ago

“very very good”

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Posted 1 year ago

“Easy to deal with, always happy to help, competitve prices.”

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Posted 1 year ago

“Dealing with one of your telephone staff was memorable due to there Pleasant manner and knowledge of the subject.”

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Posted 1 year ago

“When I received my renewal quote, was disappointed how much it had gone up. I had already checked with comparison sites. Although not the cheapest I decided to stay with Dial Direct for another year. I like that I can check my documents anytime, the site is easy to navigate and the service is good”

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Posted 1 year ago

“Got my renewal quote, looked on line for comparisons, their quote was competitive, rang in and renewed. No fuss, no problems”

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Posted 1 year ago

“Happy with your insurance service smooth as silk,, car insurance has gone up astronomically,,been with you a couple or so years just hope I can deal with you again next year rather than jump ship thank you for the professional service you provided.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews