Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,989 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good Service, easy to renew year after year, price is always competitive.”

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Posted 1 year ago

“Renewal was cheaper than Quidco search.”

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Posted 1 year ago

“Easy to apply on line with quick response with quotes, Requirements meet with a good cover at a fair price, have used for 6 consecutive years now and will hopefully continue to.”

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Posted 1 year ago

“Very good service will keep using the company”

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Posted 1 year ago

“"the premium is far too hih than others"”

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(Van Insurance) - Posted 1 year ago

“Quite satisfied with the whole transaction, easy to do on line. What I wasn't happy with was the jump in price, yes I could have got cheaper. Yes I could probably negotiated a better price with them. But didn't have the time. And the probably realise this, as do many other insurance companies. Or it's the same old, you was a new customer last year,. Look after your old clients!”

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Posted 1 year ago

“Great service competitively priced 😊”

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Posted 1 year ago

“Great price agent most helpful”

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Posted 1 year ago

“Price service easy to contact”

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Posted 1 year ago

“Excellent service & most helpful”

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Posted 1 year ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

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Posted 1 year ago

“l bought new car tried to swap insurance cover to new car ,was told l could not do this and that l would need to start new policy ,lost 6 months car insurance and astronomical quote ,asked to speak to manager they put phone down because l was not happy waiting for upto 48 hours to speak to manager”

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Posted 1 year ago

“"Greatvprice for insurance and very easy to arrange .a great service "”

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(Van Insurance) - Posted 1 year ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

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Posted 1 year ago

“The service that Dial Direct offer is excellent in every way.”

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Posted 1 year ago

“Very good service, I contact live chat with someone very humble and very helpful also patient with me explain to them they understand me very clear .i couldn’t phone cos I am hard of hearing thank u”

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Posted 1 year ago

“Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS”

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Posted 1 year ago

“Straight up front precise with details coverage clear from outset I have been offered car insurance at a price that is reasonable , with honest and trustworthy dealings I will let Dial Direct cover me without a second of doubt, great service professional to the last. JJ”

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Posted 1 year ago

“Great price. Easy to deal with. Recommended.”

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Posted 1 year ago

“Always give a great price on my Van Insurance with all my requirements & are very competitive with prices on comparison web sites. Customer service is great as well as going through my insurance requirements with 100% effort.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,989 reviews