Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,987 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good Value and Excellent Service. No quibble and easy to talk to. Also were ready to discuss premiums, and compromise. All being well, will stay with you going forward. Kind regards Sandie Tighe”

Helpful Report

Posted 1 year ago

“Very professional, easily sorted.”

Helpful Report

Posted 1 year ago

“This is the 3rd year I’ve been with dialdirect. In my initial year the quote was competitive and I was really happy, even sharing my experience with family, friends and colleagues, who also took over with dialdirect. Not having any accidents or convictions the renewal in my second year saw a small increase, which I believed was reasonable. Again following a further year without accidents or convictions my renewal arrived for the period Nov’23-Nov’24 (my 3rd year)..it had increase over 100%. I am almost 60 years of age, Civil Servant with no accidents or convictions, driving a car almost 15 years old. I have taken this years cover, but I will NOT be renewing in November ‘24, and shared my increase with the friends, family and colleagues who had taken cover following my early positive experience. They have assured me they will not be renewing with dialdirect. Regards Mr D P Fox”

Helpful Report

Posted 1 year ago

“No fuss and well informed”

Helpful Report

Posted 1 year ago

“I have been a customer for some years and have renewed my car insurance but this time I could have got it cheaper which was a surprise as there prices have been good in the passed.It is still a good service.”

Helpful Report

Posted 1 year ago

“Competitive price and response to queries.”

Helpful Report

Posted 1 year ago

“iam very happy talking about customer service”

Helpful Report

Posted 1 year ago

“Copasetic. Very easy to deal with. Reasonable prices. Faultless really.”

Helpful Report

Posted 1 year ago

“Having been a long term loyal customer I was disappointed that my renewal Was nearly double last years figure with no negotiating …. … Very disheartening ……….”

Helpful Report

Posted 1 year ago

“Existing customer who gets no discount for my renewal. I find that utterly poor business practice. This is the last time I use Dial direct.”

Helpful Report

Posted 1 year ago

“Excellent customer service amazing thank you for the hard copy of policy documents”

Helpful Report

Posted 1 year ago

“I have cancelled my policy with yourselves, but you are on insisting that I owe you money,I have cancelled the direct debit.I got an email from yourselves to say that my policy was coming to and end,but you never sent me a quote for the new policy, so I went looking for a new policy,which I found,so I went with that insurance company. Then all of a sudden I got a letter from yourselves to say that I owe you money for the new policy you had stated, so I am not willing to pay any monies to you for that month,if you want to take any further then do please so,but you are not getting any money from me. Yours sincerely Kevin Bright”

Helpful Report

Posted 1 year ago

“No hassle renewing car insurance. Would recommend to friends”

Helpful Report

Posted 1 year ago

“Found this company online, price was brilliant, Web site easy to understand renewal was seamless, I recommend this company.”

Helpful Report

Posted 1 year ago

“Not happy with the high increase in price, far more than the cost of inflation, second year running on inflated prices.”

Helpful Report

Posted 1 year ago

“Was given my price for my insurance for the year / month ,with a email from Dial Direct . Taken the money out of my bank & it was more than what the email had sent . As times are hard with everything going up up up each time . Why….as NO up date about it from your company….”

Helpful Report

Posted 1 year ago

“Good competitive insurance company”

Helpful Report

Posted 1 year ago

“VERY COMPETATIVE PRICES”

Helpful Report

Posted 1 year ago

“Great customer relations. Easy to get quote and very competitive. Have had a claim and dealt with very well.”

Helpful Report

Posted 1 year ago

“Been with Dial Direct for 5 years, never once had an issue with them, staff have always been mega helpful, always been able to accommodate any requests”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 2,987 reviews