Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,329 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“been with you for a few years with house contents and car insurance also my son is with you for car insurance never any problems and better deals then compare sites”

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Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

“Found dealing with you Fine and polite. However I had to push for a reduction in new quote for 2024. It would be far better for existing customers loyalty to be rewarded. Graham Turner - Halifax - Yorkshire”

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Posted 1 year ago

“Claiming was terrible, work carried out was of a low standard. No hire car even though it was on my policy.”

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Posted 1 year ago

“Excellent service Excellent communication Excellent price Excellent product”

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Posted 1 year ago

“Spoke on the phone to renew my policy the young lady was very helpful explaining everything very well all went smoothly very satisfied.”

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Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

“Honestly the BEST. I stayed with them for 2 years running. Normally I look for better, and this year I thought I had, but unfortunately the company I'm now using don't include if hit by an uninsured driver for free”

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Posted 1 year ago

“Easy to deal with by phone - and got a good price!”

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Posted 1 year ago

“Been with this insurance company a while now but at the current price that won’t be continuing nxt yr, in 4 yrs my insurance has doubled meaning I have to look elsewhere in the future.”

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Posted 1 year ago

“After my car was damaged in supermarket car park when I was not in it,my claim was dealt with quickly and efficiently by very helpful staff”

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Posted 1 year ago

“Simple quick renewal, picks up the phone if you need to speak to a human just very easy company to deal with”

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Posted 1 year ago

“An honest insurance company would advice other potential customers a good company. john jones”

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Posted 1 year ago

“Simple, quick and efficient in renewing policy. Clear and precise when payment will be deducted from account. Prompt in sending email confirmation of renewal and payment.”

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Posted 1 year ago

“Ease of renewal & payment”

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Posted 1 year ago

“Ease of renewal, great prices”

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Posted 1 year ago

“You made it so quick and easy to renew.”

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Posted 1 year ago

“Kept quote in line with previous year but maintained quality of cover”

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Posted 1 year ago

“As a repeat customer my premium has increased annually but has still been more competitive than prices quoted on comparison websites for the same level of cover. Included RAC recovery is an added bonus for peace of mind. Thankfully I have not needed to make any claims and therefore cannot comment further but the company has been efficient in my dealings with it over the last few years.”

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Posted 1 year ago

“The way you sorted out my payment details , because of the problem we had with my bank card , I would like to see cheaper primuims for very loyal customers like me ,”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,329 reviews