Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 Reminded me my car insurance was due 2 simple renewal 3 The same policy was £20 cheaper than last year 4 excellent service”

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Posted 1 year ago

“Hassell free renewal at very reasonable priced quotes unlike previous insurers, who upped the cost considerably. I have been with dial direct now for 3 years and when receiving my renewal it's that reasonable I don't even check other insurers and I've never done that before. A++++++++++ service highly recommended.”

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Posted 1 year ago

“Good service and excellent deal as usual”

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Posted 1 year ago

“They were very helpful and to the point .”

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Posted 1 year ago

“Easy to arrange and easy to speak to someone to clarify things.”

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Posted 1 year ago

“Although renewal premium was a significant increase on previous year I renewed as Insurance has increased from all insurers. Better the devil you know I suppose”

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Posted 1 year ago

“Easy to get hold off and talk to that's a big bonus -we have two household policies but you have to watch renewal prices and phone and barter if not happy - recently had to cancel one policy as I bought a new EV and the spectrum of insurance companies that would insure was poor and the one that would cover was 60 percent more expensive than comparison site prices was disappointing as the people you speak to on the phone are good and accessible that's a big bonus in modern times.”

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Posted 1 year ago

“Your renewal price was almost double what l was paying last year. A phone call to you and the price dropped significantly. It's the same every year. I have been with you for many years and never made a claim. Why does this happen?”

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Posted 1 year ago

“Renewal price was fair and close to other quotes although not the cheapest. However the service over the past few years from Dial Direct has been excellent and so I decided to stay with this company.”

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Posted 1 year ago

“They take long to attend to a claim with no communication what soo ever, I would not recommend it to any 1.”

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Posted 1 year ago

“Excellent company and the rates did not go up too much for renewal so decided to stay with them for another year.”

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Posted 1 year ago

“Excellent Customer Service from Dial Direct. I'm very pleased with them as a Company overall and the first time EVER I've been with a Company for anything who have offered me a decrease and lowered my monthly payments (without any instigation from me) - unheard of and for that reason I will be staying with them for my Car Insurance. If I was to say anything negative it would be that the excesses are a bit too high but other than that very happy.”

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Posted 1 year ago

“Prepared to listen and negotiate”

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Posted 1 year ago

“Never been in touch apart from renewals always helpful and pleasant. My only critic is that I should not have to have to ask for a better price than my renewal as a loyal customer it should have been given to me straight away”

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Posted 1 year ago

“Happy with with service but price increase this year was pretty steep.”

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Posted 1 year ago

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 1 year ago

“So easy to contact and excellent customer service and very competitive price for an existing and new customers.”

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Posted 1 year ago

“Pleasantly surprised to have a reasonable increase in premium compared to other companies, I always compare prices as it’s not prudent to just automatically renew and Dial Direct won hands down again. Well done and thankyou!”

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Posted 1 year ago

“Straightforward renewal process and competitive quotation for an existing customer.”

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Posted 1 year ago

“Was very happy when first joined. Not so much with renewal. Doubled in price upon renewal. No claims 9 years plus.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews