Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,583 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,583 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Renewal quote was considerably less than the previous year, and that was after making a breakdown claim during the year! I've never known that before.”

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Posted 1 year ago

“Very impressed with the lady I spoke regarding my renewal, unfortunately there was a problem with payment and she very kindly arranged to call me back and go through the process again in which we were successful. Extremely helpful, afraid I can't remember her name.”

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Posted 1 year ago

“I have been with dial direct car insurance for 3yrs now as they have continued to remain competitive when I do my annual review. Their customer service is excellent. You phone and get through immediately to helpful staff who go the extra mile. E.g there was a payment issue from my side with regards to renewal, an automatic late payment change was added but kindly removed when I phoned to explain the issue with my card.”

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Posted 1 year ago

“Price was okay. Easy to navigate through documents. Not much else you can say until you need to make a claim.”

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Posted 1 year ago

“very competitive and easy to follow”

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Posted 1 year ago

“Was very pleased with my car renewal price well done Direct Dual”

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Posted 1 year ago

“Good price, would like policy in paper form.”

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Posted 1 year ago

“Renewal was done without any problem or fuss.I was very happy with the price.No complaints.”

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Posted 1 year ago

“This is the third year with Direct Dial and each time it has been easy to renew and CHEAPER! I have not had to test their claims service”

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Posted 1 year ago

“website is easy to navigate and changes easy enough to make. But the large increase in premium wasn't what i needed. Yes it was my fault as I was sleepwalking through renewal. But as an existing customer I expected a better deal”

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Posted 1 year ago

“Renewal was a surprise, lower than last year! Thank you.”

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Posted 1 year ago

“Website is comprehensive. Renewal price was competitive compared with other providers. Communication and correspondence is very good.”

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Posted 1 year ago

“Good service and quotes. I have not had to make a claim to date but hope this would be easy should the need ever arise.”

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Posted 1 year ago

“Price very good service excellent. Back up good.”

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Posted 1 year ago

“Very pleased with the renewal quote, I've been with these for a while now, good communication and easy to renew.”

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Posted 1 year ago

“Good service throughout. Value for money”

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Posted 1 year ago

“happy with dial direct, no issues”

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Posted 1 year ago

“I am happy with service so far , easy to deal with, I recommend others to use it.”

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Posted 1 year ago

“I had a large scratch on the offside back door which required repairs. My claim was dealt with quickly and efficiently. I had a hired car whilst my car was being repaired . The experience was seamless and a stressful situation was made bearable. Thanks dial direct”

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Posted 1 year ago

“When i made a claim the company were really good they kept me up to date all the way through.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,583 reviews