Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,987 Reviews

83 %

of reviewers recommend Dial Direct

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4.3

Based on 2,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful customer service and I was happy to proceed for yet another year.”

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Posted 1 year ago

“The service received from Dial Direct has always been excellent. For the first time in 3 years my premium went up by quite a bit but on checking with other suppliers it was still really good value and cover was including breakdown which others do not provide. I have recommended a friend to this company and he was very pleased with insurance offer which was a lot cheaper than his previous supplier with much better cover. I am really happy with the service that Dial Direct provides.”

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Posted 1 year ago

“Always been a good company, prices getting a bit high but found them competitive with other companies”

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Posted 1 year ago

“Happy with the cost and cover”

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Posted 1 year ago

“Easy to talk to. They listen and I renewed with no problem.”

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Posted 1 year ago

“very competitive prices and good customer service.”

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Posted 1 year ago

“Easy renewal.”

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Posted 1 year ago

“The Renewal Process was straight forward and their renewal price could not be beaten on any of the price comparison websites”

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Posted 1 year ago

“Been with Dial Direct 3 years now always competitive with price , I search every year for prices , customer service always been excellent when needed .”

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Posted 1 year ago

“No hassle to renew, but will be looking around next year at prices”

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Posted 1 year ago

“The insurance policy is first class but still had to shop around when I received my renewal price, could have got it cheaper but after phone call to you this was ( except for a few £ more) matched. Well done dialdirect !”

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Posted 1 year ago

“helpful, rates reasonable, my insurance went down last renewable.”

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Posted 1 year ago

“Broke down phoned to report was helped out with no fuss, as I had with previous company. They even knew where I was without me having to say. They get my vote for sure.”

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Posted 1 year ago

“Small increase to my premium but that's always to be expected unfortunately but hardly worth shopping around. The "paperwork" was pretty straightforward and not too full of jargon so I was happy to renew.”

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Posted 1 year ago

“You doubled the premium with no explanation”

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Posted 1 year ago

“Talking to someone.”

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Posted 1 year ago

“After receiving renewal email which showed my car insurance had risen by £30 I checked on comparison sites and Dial Direct quote was still cheaper by a small amount so renewed for 3rd year. Easy to sort as long as you're savvy with On line accounts. Just printed the pages I needed.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“I am quite happy with the overall package, however I was hoping it would be a bit cheaper second time round.. I suppose increase price has effected most companies...”

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Posted 1 year ago

“Sorted out my insurance out and keep my on road bysorting it out”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,987 reviews