Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The increase in premiums - scandelous. Insurance companies are forcing retired people off the roads. Never have claimed and that is the support you get . You should be ashamed of yourselves.”

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Posted 1 year ago

“Easy to renew and competitive price, no hassle and no sales jargon just facts.”

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Posted 1 year ago

“Reasonable quick to answer. Always precise and very helpful and with patience”

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Posted 1 year ago

“I've been with DirectDial for a few years now and I would like to say that my policy is very reasonably priced including breakdown cover at a price comparable to other insurance providers which don't include breakdown cover. Last year the renewal was twenty percent higher the the previous year, when I complained the increase was waived by a very nice lady in South Africa. Which goes to show, if you don't ask you don't anything.”

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Posted 1 year ago

“Been 3 year with this insurance Great price Plus r.a.c included”

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Posted 1 year ago

“They send regular messages to let me know when my payments have gone out of my bank”

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Posted 1 year ago

“Very helpful and prices very fair”

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Posted 1 year ago

“Easy to renew ,competitive price ,good customer contact,well happy 😍”

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Posted 1 year ago

“Obviously with rising costs all round I was able to negotiate a better price for my car insurance. Very professional and helpful”

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Posted 1 year ago

“I couldn't beat the price Dial Direct charged me for my car's insurance, so I took out another year with them.”

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Posted 1 year ago

“Very disppointed, Renewal was made with Renewal quote sent. So disappointed as I am a retired pensioner and to take over £800 of me with my authorisation make me angry. I would appreciate a call back to ask why this happened.”

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Posted 1 year ago

“Great service great price”

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Posted 1 year ago

“Been with dial direct for a number of years now and have always found them to be competitive with other company’s and also very friendly when you need to speak to them.”

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Posted 1 year ago

“Excellent service no problems start to finish.”

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Posted 1 year ago

“No problems good renewal price plenty warning about renewal happy customer”

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Posted 1 year ago

“Self serve Car Insurance. Alteration and adjustment transaction fees ...... I'm sat at my p.c updating my details to keep within the law of the land in the comfort of my own home Only to be charged an adjusting fee. £25 Easy to use.”

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Posted 1 year ago

“Good Renewal price,”

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Posted 1 year ago

“The person I spoke to was very polite and helpful This years price was a lot higher than I thought it would be”

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Posted 1 year ago

“was able to speak to very polite and helpful staff by telephone and asked for duplicate copies as my printer was not functioning properly. this was done promptly.”

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Posted 1 year ago

“Dial Direct Looks ok until you start to make a claim then it becomes an issue, been waiting for a ceiling to be fixed since November, first asked if i wanted to use my own builder and when told then can deal with it they go back and forth with their own builder about price, this is absolutely ridiculous, when you dig deep into the policy doesn't seem to insure you on much nearly everything states we do not cover for, i will be cancelling my policy as soon as the work is completed”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews