Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,984 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,984 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent price for my renewal,!”

Helpful Report

Posted 1 year ago

“Car insurance more than doubled in price from last year, despite no claim being made. Unfortunately I missed the date to look for a cheaper quote elsewhere. Will make sure I don't make the same mistake next year.”

Helpful Report

Posted 1 year ago

“Service was excellent, had leak in airing cupboard, came within a few hours, very nice young man soon had it fixed.”

Helpful Report

Posted 1 year ago

“Not very happy to expensive 😒 better luck next year”

Helpful Report

Posted 1 year ago

“Cheap, polite advisors and the service was handled very efficiently.”

Helpful Report

Posted 1 year ago

“I rang over two weeks ago to explain that the auto- renewal process for my car insurance appeared to have misfired, renewing the policy in October 2022 when I had already taken out insurance with another company. The telephone operator explained that they could not deal with this (!) but that the appropriate department would contact me in a few days. It would appear the message was not transmitted accurately as the only thing that happened was that I received an email actioning my request to cancel the policy with effect from 16th October 2023. I rang the number suggested on the mail , again the operative was unable to deal with issue, simply requesting me to mail a different department., who would respond at the earliest in 3 to 5 days.”

Helpful Report

Posted 1 year ago

“Just renewed my insurance with Dial Direct and very happy with the minimal increase. I've also had a chat with their customer service lady who was friendly and helpful”

Helpful Report

Posted 1 year ago

“A solitary appalling service. Rang your company to renew the insurance but on a different car treble the price. Absolutely shocking!!!”

Helpful Report

Posted 1 year ago

“The whole process was efficient and eventually customer serviced”

Helpful Report

Posted 1 year ago

“Ease of use good price”

Helpful Report

Posted 1 year ago

“Car insurance dial direct the worse 9 years no claims had the cheek to double my new policy what's the point of 9 years no claim robbing people would never recommend”

Helpful Report

Posted 1 year ago

“No nonsense service”

Helpful Report

Posted 1 year ago

““Easy renewals. Good value for money”

Helpful Report

Posted 1 year ago

“Very competitive price - renewal was cheaper than offered on comparison sites. Easy renewal process.”

Helpful Report

Posted 1 year ago

“Low payments . Your company make it very easy to insurance and always keep me updated with everything”

Helpful Report

Posted 1 year ago

“My insurance almost doubled and I couldn’t get the info I needed in order to be able to provide other quoting insurers with information they needed re a no fault, uncontested claim I’d had. I was bounced from pillar to post. Spent hours on the phone. We had a lot going on so I ended up being stuck with the ridiculously high increase despite 7 years of no claims.”

Helpful Report

Posted 1 year ago

“The last year my policy was £350 this year it has gone up to £651 I can’t afford that and I’ll be cancelling why it should double is beyond me it may be due to an incident in 2019 but my last years policy was changed to include this so I’m baffled why £300 you may wonder why I didn’t cancel when it came to renewal the answer was I was on holiday abroad and then came back to deal with covid by that time it had renewed without me seeing it I thought never mind it’ll be around the same as last year £28 instead it was £56 I was shocked”

Helpful Report

Posted 1 year ago

“Never had to make a claim but renewal has been great each year. When all my other insurers increased premium Dial were the only ones that kept close at renewal. Have confidence that should I need to claim then it will be managed professionally”

Helpful Report

Posted 1 year ago

“Would recommend Dial Direct price of cover very good compared to other companies”

Helpful Report

Posted 1 year ago

“Easy renewals. Good value for money”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 2,984 reviews