Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All on line however, if you do need to speak to them they are responsive and easy to contact which is refreshing.”

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Posted 1 year ago

“Good easy to use service, fairly priced all very straight forward.”

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Posted 1 year ago

“I found that I had to amend my policy to include another driver and change my occupation. All of this was easily achieved in my account online - and I got a good price, too.”

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Posted 1 year ago

“A no frills no problem insurance”

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Posted 1 year ago

“Renewal was straightforward, although I was a bit miffed because my premium had doubled, in hindsight I should have got on the phone and negotiated a reduction, won’t make that mistake next year.”

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Posted 1 year ago

“My insurance price went up over double than previous year for same cover not happy but all insurance companies have doubled prices where do companies think people are getting money from ?”

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Posted 1 year ago

“Good price. Easy to contact if I ever need them. Renewal is super simple.”

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Posted 1 year ago

“veary good servies”

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Posted 1 year ago

“I thought my insurance covered breakdown.To my dismay RAC quoted £195 to come to the scene and fix a new tyre. I went elsewhere and got a new tyre for a lot less. Can you tell me why my insurance did not cover this?”

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Posted 1 year ago

“Very straight forward , efficient and great communication”

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Posted 1 year ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

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Posted 1 year ago

“Always very helpful, excellent service”

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Posted 1 year ago

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

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Posted 1 year ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

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Posted 1 year ago

“staff pleasant, polite and efficient.”

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Posted 1 year ago

“Very easy to arrange insurance and good price at the moment for renewal quote”

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Posted 1 year ago

“Very competitive, trustworthy and supportive company.”

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Posted 1 year ago

“"Brilliant Simple Process And Great Customer Service \ud83d\ude09"”

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(Van Insurance) - Posted 1 year ago

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

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Posted 1 year ago

“Great to deal with”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews