Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,330 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made renewing policy easy and straight forward”

Helpful Report

Posted 1 year ago

“Easy to deal with I tend to use a phone rather than online . My renewal was a bit on the heavy side this year but after talking to a member of the team we reached a compromise which suited both parties . The art of compromise lives on👍”

Helpful Report

Posted 1 year ago

“Found it was a little dearer than another company why was this”

Helpful Report

Posted 1 year ago

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

Helpful Report

Posted 1 year ago

“The cost of my insurance had gone up, however I didn’t really get a good explanation why. I have not made any type of claim or even an accident. The only other concern, I have is the dialdirect agent was suppose to phone me, concerning the annual automatic renewal to my current policy for the following year. I did not want this feature tied into the current policy.”

Helpful Report

Posted 1 year ago

“This is my second year with dialdirect as provider of vehicle insurance, I was very pleased that the company kept their price increase to a reasonable level.”

Helpful Report

Posted 1 year ago

“Good customer service. Cheaper than last years insurance.”

Helpful Report

Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

“Always a good service and price”

Helpful Report

Posted 1 year ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

Helpful Report

Posted 1 year ago

“7Years with them instead of putting dhe price down evry yer dhe Increasing up”

Helpful Report

Posted 1 year ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

Helpful Report

Posted 1 year ago

“The person on the phone was very obliging and sorted my insurance immediately, I. Have no hesitation in recommending this firm for car insurance.”

Helpful Report

Posted 1 year ago

“Cheap and efficient. The process was easy.”

Helpful Report

Posted 1 year ago

“Very helpful service on phone”

Helpful Report

Posted 1 year ago

“stayed for another year, price compared well with other companies.”

Helpful Report

Posted 1 year ago

“Although the premium had gone up this year like every thing else we decided to stay we Dial Direct for both cars because as a company we find them quite easy to deal with.”

Helpful Report

Posted 1 year ago

“very very good”

Helpful Report

Posted 1 year ago

“Easy to deal with, always happy to help, competitve prices.”

Helpful Report

Posted 1 year ago

“Dealing with one of your telephone staff was memorable due to there Pleasant manner and knowledge of the subject.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,330 reviews