Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,167 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,167 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reasonable. Staff very helpfull”

Helpful Report

Posted 1 year ago

“Excellent pciea and super quick to do”

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Posted 1 year ago

“Horrible experience! Claim was not approved yet reasoning was not added on policy document! Horrible waiting time, just overall bad insurer.”

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Posted 1 year ago

“Dial Direct is a great company. They have very helpful staff and premiums are the best. I recently had to make a claim and it went through very smoothly and quick. Highly recommended.”

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Posted 1 year ago

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

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Posted 1 year ago

“Good prices even compared to online. However... they sent me a renewal quote £150 higher than last year, £150!!!!!. On calling they immediately got it down to my last years quote. Presume they hope people wont call to question it. I asked why the didn't send me that initially and remained quite confirming my suspicions. Not cutting my nose off spite my face carried on with them.”

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Posted 1 year ago

“easy to understand policy documents and very helpfull when I contact them”

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Posted 1 year ago

“The whole process was easy to navigate.”

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Posted 1 year ago

“Good service, good prices, highly recommend using Dial Direct”

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Posted 1 year ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 1 year ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Great service have my home insurance and car insurance with this company .”

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Posted 1 year ago

“Customer Service Team excellent”

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Posted 1 year ago

“Worst insurance ever, the claim process and lies is very bad. I will recommend everyone to change your service provider. I have never claimed from dial direct over 3 years and yet they still give you a hard time. And this vlaim is for a windscreen imagine a accident claim.”

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Posted 1 year ago

“They auto renewed my policy and put it up from 50 to 85 pounds? Why the car is older the house is the same and there are no new convictions on my licence should be put under the nose of trading standards, i have looked at other policies and will be changing as they have upped it to 35 pounds over the cheapest offer on compare the marked, come and meet me at that or as it was last year and I will change the review to more favourable rating”

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Posted 1 year ago

“Was with them long. Cancelled policy and moved to a competitor. Dial direct are not nice people to deal with. All things must pass. They were fired by me on Monday.”

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Posted 1 year ago

“They did not contact for renewal and doubled the price.”

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Posted 1 year ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 1 year ago

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,167 reviews