Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same service but price increase unjustified”

Helpful Report

Posted 1 year ago

“Renewed for what is third time with D Direct. Staff are all polite and helpful. Only feedback is on option for D Direct to just email you as attachment, your policy, so forced to go into a portal to view etc. Not everyone wants to keep creating passwords and accessing portals to get policy documents.”

Helpful Report

Posted 1 year ago

“Excellent customer service good price”

Helpful Report

Posted 1 year ago

“I LEFT DIAL DIRECT BECAUSE YOUR CAR INS/ DOUBLED IN PRICE SO GOOD BY”

Helpful Report

Posted 1 year ago

“Wasnt too happy about my policy price going up but when I spoke to someone they was helpful and managed to get a little cheaper than quoted”

Helpful Report

Posted 1 year ago

“They were polite and easy to talk to competitive prices.”

Helpful Report

Posted 1 year ago

“Very happy with Dial Direct. After having an extortionate renewal quote which I paid they phoned me with a new quote and gave me a rebate. I was very surprised and happy with the outcome.”

Helpful Report

Posted 1 year ago

“What I like about Dial Direct is that they kept the premium competitive. It is also easy to contact customer services who have always been very helpful. Luckily I haven't had any accident or problems in the past few years, so I don't know how that would be dealt with, but I am sure they will be helpful and clear.”

Helpful Report

Posted 1 year ago

“Although I was initially astounded at the rise in costs compared to the previous year, after further discussion I got my car insurance at a very acceptable price in comparison to other insurers. Customer Service were professional and decisive.”

Helpful Report

Posted 1 year ago

“As car insurance prices have risen quite steeply this year, I was pleased that my quote from Dial Direct was the lowest.”

Helpful Report

Posted 1 year ago

“Good compressive policy but price increased from £170 to £330 in one year”

Helpful Report

Posted 1 year ago

“Good prices, easy to contact by phone and helpful staff.”

Helpful Report

Posted 1 year ago

“Excellent service good value for money”

Helpful Report

Posted 1 year ago

“Just to let you know that though bit expensive on that occasion I had less paying monthly than I am paying now And I was rung to renew with you I could have save a £ 100 on that Was not happy at that moment”

Helpful Report

Posted 1 year ago

“Have been with Dial Direct for 7 years very happy with the service, helpful and friendly when I needed to contact them to add a driver/ change registration number on my van.”

Helpful Report

Posted 1 year ago

“Great service and I can speak to you..”

Helpful Report

Posted 1 year ago

“Great quick and easy, not the best value however happy with the service”

Helpful Report

Posted 1 year ago

“They automatically renewed car policy without delivering the renewal notice. They notified me that they just charged my credit card almost twice the price the year before. They claimed they emailed me the renewal letter that I have never received. Keeping the credit card details and use it again a year later without my consent is illegal as far as I am aware. I would never agree to anyone to keep my credit card details.”

Helpful Report

Posted 1 year ago

“Made it easy and simple to get car insurance”

Helpful Report

Posted 1 year ago

“Telephone assistance very helpful.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews