Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 1 year ago

“Call handler was very helpful and pleasant.”

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Posted 1 year ago

“Nice Care their customers”

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Posted 1 year ago

“Very happy, customer service very good,paperwork not complicated”

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Posted 1 year ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 1 year ago

“Very easy renewal, and a good price which was reduced again on the phone! Very satisfied, thank you.”

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Posted 1 year ago

“Good firm and very easy to deal with - on a plus side the insurance quotes are reasonable. Very satisfied thank you”

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Posted 1 year ago

“Aways a lgood price quoted”

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Posted 1 year ago

“I pay £35 a month Direct Debit. My payment was due out today and was paid today but a late payment fee taken out today for £20... tried to speak to somebody and just got an automated generic reply it's impossible to speak to somebody or get put in a ridiculous long cue. Basically add £240 to your yearly premium because they will take £20 off you for everytime you pay on the correct day.”

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Posted 1 year ago

“Great price, seamless procedure. Will be staying with Direct for the foreseeable future. Regards Phil”

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Posted 1 year ago

“easy access to documents fast payment good price including extras”

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Posted 1 year ago

“ex service very helpful thank you”

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Posted 1 year ago

“We have been with DialDirect for about 4 years now and the service and premium are the best that we have found.”

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Posted 1 year ago

“Call handler explained features and benefits when renewing car insurance. Easily understood. Would recommend Dial Direct services.”

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Posted 1 year ago

“Brigitte This is my 2nd year very happy with the renewal cost, excellent service and very pleasant staff to talk to, includes the RAC breakdown.”

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Posted 1 year ago

“5 star company, this is my 2nd year with Dial Direct and I have been so impressed with their customer service and overall quality. The price is very reasonable, a brilliant cover for the whole thing”

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Posted 1 year ago

“Have been with dial direct for a, few years, no need to look around for a better deal, towards the end of the years contract they send me a new proposal, always been pleased with their new contract.”

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Posted 1 year ago

“I have as yet never had to make a claim but am very disappointed in how much my insurance is now this has been n creeping up over the last 3 years & will certainly being looking at other insurance company’s next year”

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Posted 1 year ago

“Found Dial Direct through go compare last year. The best price with RAC cover. And the renewal process this year was so easy to do..and my monthly cost was even lower. Great value and stress free!”

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Posted 1 year ago

“Dial Direct Make it simple to use and understand when renewing my policy.”

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Posted 1 year ago

Dial Direct is rated 4.4 based on 3,631 reviews