Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good renewal offer and no problem with the renewal procedure.”

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Posted 1 year ago

“When making a claim it went through very good and responsive”

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Posted 1 year ago

“Reasonable price for van insurance”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“was able to speedily make amendments to my policy, so happy there, monthly premium dropped by £9.00 per month, so happy there too, however not at all happy ay being charged £25.00 to make amendments only 6 days after receiving quote.”

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Posted 1 year ago

“When renewal came through post email it was to high . 3 times I called to get it lower . Eventually I did. Question is if yourselves could offer a lower price after I called why can't they offer it from the start”

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Posted 1 year ago

“Easy to deal with.was happy with quote.”

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Posted 1 year ago

“Renewal process simple. Good price. Someone is always available should you have any queries.”

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Posted 1 year ago

“Easy to deal with. Good price.”

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Posted 1 year ago

“I received my renewal ,rang them and the gentleman helped me quickly with a query and sorted the insurance out quickly”

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Posted 1 year ago

“Great service very happy as my quote was cheaper than last year and RAC cover”

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Posted 1 year ago

“I have just renewed my policy after one year and have had no problems so far. I had one contact only with the company in my first year and was very satisfied with their service also my renewal was reduced this year so very pleased.”

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Posted 1 year ago

“I am delighted to have not had to contact Dial Direct so it is a little hard to say how efficient they are in an emergency. But I do know that this year my premium went down, that’s a very good reason for me to remain with Dial Direct.”

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Posted 1 year ago

“Great service, great price what more can i say”

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Posted 1 year ago

“Dial direct make it so easy , and car insurance a lot cheaper this year”

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Posted 1 year ago

“Paid less than last year and easy to arrange”

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Posted 1 year ago

“Would recommend using, good prices, easy to navigate app.”

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Posted 1 year ago

“I put in a claim in February regarding someone hitting the back of my car. From start to finish, I had to chase everything. When contacting the dial direct line, your call is answered by a switchboard-type person. On numerous occasions, I was put through to the wrong department or cut off. You cannot speak to someone you need to talk to. If you do manage to get through, the questions are not answered as they do not know the answer to your queries. I found the whole claim procedure exhausting”

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Posted 1 year ago

“It was simple to renew my car insurance. A great price for it too the comparison between other companies were much higher than the one I received from Dial Direct. Would recommend you to my friends too.”

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Posted 1 year ago

“I wish I could rate you zero, but it's not there. The worst insurance provider ever. Was stuck at night in the middle of the road for 4hours with no service, only promises of service, putting lives of people in danger. So useless”

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Posted 1 year ago

Dial Direct is rated 4.4 based on 3,660 reviews