Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“renewal premium extortionate ! discussed a better price but still not as competitive as some others ( despite dealing with dial direct for a number of years on and off)!!”

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Posted 1 year ago

“Great customer service and very competitive price . I would recommend Dial Direct”

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Posted 1 year ago

“Price went up,but decided to stay,got call 2 weeks after renewing saying could give me a discount, great customer service”

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Posted 1 year ago

“Terrible insurance. Household and contents up by a third this year and if you ever try and make a claim everything is ruled out via the small print.”

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Posted 1 year ago

“Received renewal. Found alternatives but realised they didn’t include the extras I enjoy with DD - including RAC cover. Changed to single payment option. Staff helpful and efficient. I’m very happy”

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Posted 1 year ago

“The increase in premiums - scandelous. Insurance companies are forcing retired people off the roads. Never have claimed and that is the support you get . You should be ashamed of yourselves.”

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Posted 1 year ago

“Easy to renew and competitive price, no hassle and no sales jargon just facts.”

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Posted 1 year ago

“Reasonable quick to answer. Always precise and very helpful and with patience”

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Posted 1 year ago

“I've been with DirectDial for a few years now and I would like to say that my policy is very reasonably priced including breakdown cover at a price comparable to other insurance providers which don't include breakdown cover. Last year the renewal was twenty percent higher the the previous year, when I complained the increase was waived by a very nice lady in South Africa. Which goes to show, if you don't ask you don't anything.”

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Posted 1 year ago

“Been 3 year with this insurance Great price Plus r.a.c included”

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Posted 1 year ago

“They send regular messages to let me know when my payments have gone out of my bank”

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Posted 1 year ago

“Very helpful and prices very fair”

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Posted 1 year ago

“Easy to renew ,competitive price ,good customer contact,well happy 😍”

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Posted 1 year ago

“Obviously with rising costs all round I was able to negotiate a better price for my car insurance. Very professional and helpful”

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Posted 1 year ago

“I couldn't beat the price Dial Direct charged me for my car's insurance, so I took out another year with them.”

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Posted 1 year ago

“Very disppointed, Renewal was made with Renewal quote sent. So disappointed as I am a retired pensioner and to take over £800 of me with my authorisation make me angry. I would appreciate a call back to ask why this happened.”

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Posted 1 year ago

“Great service great price”

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Posted 1 year ago

“Been with dial direct for a number of years now and have always found them to be competitive with other company’s and also very friendly when you need to speak to them.”

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Posted 1 year ago

“Excellent service no problems start to finish.”

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Posted 1 year ago

“No problems good renewal price plenty warning about renewal happy customer”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,992 reviews