Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,159 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,159 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good firm to deal with a good price and good coverage”

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Posted 8 months ago

“Good renewal price.”

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Posted 8 months ago

“Good renewal price for car”

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Posted 8 months ago

“good renewal price for our car insurance, good level of cover provided”

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Posted 8 months ago

“A very competitive premium”

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Posted 8 months ago

“Motor ins. Wait 20 mins for connection. About to pay lost connection. Phoned again.got contact .told to hold on . Received message ,office closed.!! They did not make me happy.!!”

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Posted 8 months ago

“When insurance is not insurance, when it is dial direct”

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Posted 8 months ago

“Renewal was cheaper than last year, also cheaper than go compare. And a great Web page to charge things 👍”

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Posted 8 months ago

“Direct Dial gave me a reasonable and competitive renewal quotation and they were very helpful, polite and understandable on the telephone when I renewed.”

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Posted 8 months ago

“Reliable and affordable”

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Posted 8 months ago

“Excellent service and pricing”

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Posted 8 months ago

“Always friendly”

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Posted 8 months ago

“Nice helpful manner on the phone. Did as they said they would. Nice reliable service”

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Posted 8 months ago

“Supper customers service, even when you have an accident they are realy helpful.”

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Posted 8 months ago

“Very happy with the price and ease to renewing my policy. I now have two vehicles with you company and maybe a third vehicle in the future.”

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Posted 8 months ago

“Been with Dial direct for a few years, check on comparison sites every year, yet to find a company with a better offer to match Dial direct. Would recommend to anyone.”

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Posted 8 months ago

“Great service”

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Posted 8 months ago

“As a 79 year old driver i have for the past two years had my car insurance with Dial Direct and found them to be as good if not better than most insurance companies they are easy to deal with and the insurance quote was to my satisfaction 5 star al round.”

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Posted 8 months ago

“Most Insurance companies actually advise one to "look around" Which I'm sure most of us do for a better deal. However, this year I couldn't be bothered , and guess what!!! They renewed and it was a better quote than I could find anywhere 👍👍 At last Someone who REWARDS LOYALTY Thankyou Dial Direct 😇👍👍”

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Posted 8 months ago

“I was pleased with the cost but found it difficult to contact staff with a query. Also, I recommended this agency to my daughter. The cost of taking a policy with you was exorbitant.”

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Posted 8 months ago

Dial Direct is rated 4.3 based on 3,159 reviews