Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,148 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, customer service very good,paperwork not complicated”

Helpful Report

Posted 4 months ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

Helpful Report

Posted 4 months ago

“Very easy renewal, and a good price which was reduced again on the phone! Very satisfied, thank you.”

Helpful Report

Posted 4 months ago

“Good firm and very easy to deal with - on a plus side the insurance quotes are reasonable. Very satisfied thank you”

Helpful Report

Posted 4 months ago

“Aways a lgood price quoted”

Helpful Report

Posted 4 months ago

“I pay £35 a month Direct Debit. My payment was due out today and was paid today but a late payment fee taken out today for £20... tried to speak to somebody and just got an automated generic reply it's impossible to speak to somebody or get put in a ridiculous long cue. Basically add £240 to your yearly premium because they will take £20 off you for everytime you pay on the correct day.”

Helpful Report

Posted 4 months ago

“Great price, seamless procedure. Will be staying with Direct for the foreseeable future. Regards Phil”

Helpful Report

Posted 4 months ago

“easy access to documents fast payment good price including extras”

Helpful Report

Posted 4 months ago

“ex service very helpful thank you”

Helpful Report

Posted 4 months ago

“We have been with DialDirect for about 4 years now and the service and premium are the best that we have found.”

Helpful Report

Posted 4 months ago

“Call handler explained features and benefits when renewing car insurance. Easily understood. Would recommend Dial Direct services.”

Helpful Report

Posted 4 months ago

“Brigitte This is my 2nd year very happy with the renewal cost, excellent service and very pleasant staff to talk to, includes the RAC breakdown.”

Helpful Report

Posted 5 months ago

“5 star company, this is my 2nd year with Dial Direct and I have been so impressed with their customer service and overall quality. The price is very reasonable, a brilliant cover for the whole thing”

Helpful Report

Posted 5 months ago

“Have been with dial direct for a, few years, no need to look around for a better deal, towards the end of the years contract they send me a new proposal, always been pleased with their new contract.”

Helpful Report

Posted 5 months ago

“I have as yet never had to make a claim but am very disappointed in how much my insurance is now this has been n creeping up over the last 3 years & will certainly being looking at other insurance company’s next year”

Helpful Report

Posted 5 months ago

“Found Dial Direct through go compare last year. The best price with RAC cover. And the renewal process this year was so easy to do..and my monthly cost was even lower. Great value and stress free!”

Helpful Report

Posted 5 months ago

“Dial Direct Make it simple to use and understand when renewing my policy.”

Helpful Report

Posted 5 months ago

“Great price and cover. Found them through GoCompare last year and got RAC cover along with my policy. This year when it was time to renew they were cheaper than anything GoCompare could find for me so it made sense to stay with them and renew directly. Thank you.”

Helpful Report

Posted 5 months ago

“Exceptional value for money and free rac cover included. Win Win.”

Helpful Report

Posted 5 months ago

“Really easy company to deal with have been happy with the renewal price too - recommend +++”

Helpful Report

Posted 5 months ago

Dial Direct is rated 4.3 based on 3,148 reviews