Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,429 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy speaking with Dial Direct and any questions I needed clarifying was answered”

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Posted 4 months ago

“This is shock for me,price a next year is less.”

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Posted 4 months ago

“Great service and reasonable pricing! Easy set up”

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Posted 4 months ago

“Easy and competitive, thank you.”

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Posted 4 months ago

“Why is it so expensive to change insurance from one vehicle to another”

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Posted 4 months ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

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Posted 4 months ago

“Very helpful”

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Posted 4 months ago

“Happy with uk call center but not happy with South africa call center don't understand them”

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Posted 4 months ago

“Very happy - everything dealt with most efficiently.”

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Posted 4 months ago

“All sorted very well & easy at decent price”

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Posted 4 months ago

“My policy was lower this year”

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Posted 4 months ago

“Very helpful when changing my details very good price for me”

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Posted 4 months ago

“Not a bad experience. I have requested that i would like you to forward to me a copy of my insurance policy to keep with my records. I am not good with all the downloading- passwords etc .If you can send them time , that would be greatly appreciated. Thanks from Pat Featherstone”

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Posted 4 months ago

“Every thing is great .so far no problems.”

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Posted 4 months ago

“I really abhor the need to shop round every year to see if you guys are looking after your customers. (Which you never do,?) Why is it I can better quotes, even from yourselves, when it comes to renewal???”

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Posted 4 months ago

“Easy and straightforward”

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Posted 4 months ago

“The renewal price was cheaper than last year and the automatic renewal provided seamless continuity. The new policy includes excellent cover, including full breakdown cover with full recovery to home or garage. The online portal provides easy access to all documents.”

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Posted 4 months ago

“Such a simple process and everything explained in laymans terms.”

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Posted 4 months ago

“It is great to be able to get through to a 'real person'. Outstanding customer service from Dial Direct and their advisors are extremely helpful, friendly and professional. Highly recommend. Thank you to all at Dial Direct.”

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Posted 4 months ago

“Excellent service from Dial Direct, sending me an email reminder and giving me a renewal cost which was less than last year. Nothing whatsoever to complain about.”

Dial Direct 5 star review on 26th August 2025

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Posted 4 months ago

Dial Direct is rated 4.3 based on 3,429 reviews