Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy auto renewal, price cheaper than last year and very competitive so no reason to change.”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“What with everything going up was expecting an increase in my premiums ... Then the old compare websites which take time .... Pleasantly suprised when i received my renewal quote and much cheaper than last year Very happy 😊”

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Posted 5 months ago

“Really like the basic RAC cover included with my policy which other providers were charging as an extra. Have renewed again with Dial Direct this year as their price was so good, their website is easy to log on and navigate to find documents etc. Nice touch is the acknowledgement of payments via text msg 🚗”

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Posted 5 months ago

“Thank you for nice service”

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Posted 5 months ago

“This was the easiest way to get insurance coverage sorted,easy to do online and ease when phoning. Very good service and great customer service and mostly very good price”

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Posted 5 months ago

“Very happy with dial Direct. Good pricing and free RAC. basic but it would get you home. You have the option of home start etc for a small fee. They are not age discriminate like a lot of insurers are.”

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Posted 5 months ago

“Well done and new certificate complete again so no worries as it was auto renewed which saves me guessing if I am covered. The early emails to inform of the renewal date were also well received thank you.”

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Posted 5 months ago

“Good service thank you very good renewal”

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Posted 5 months ago

“very good and a good price.”

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Posted 5 months ago

“No hassle.Good value.”

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Posted 5 months ago

“I find Dial Direct easy to use and they deliver the product I want and at the right price. Used them for a few years now and I assure you I am not easy to please. Excellent customer care.”

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Posted 5 months ago

“I spend on phone 5h and 7 different person and still not resolved my problem .. poor customer service...”

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Posted 5 months ago

“I found Dial Direct on a compare site. The price was not the first item to choose, my choice was support and ease of website use. so this is the primary reason why I chose Dial Direct. This was a great choice so I renewed this year.”

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Posted 5 months ago

“Always give good service at renewal times and provide cover as fully as I require.”

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Posted 5 months ago

“Very easy process to renew my car policy, reminders emails prior the policy expiration date.”

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Posted 5 months ago

“Reasonable insurance, and easy to contact by email”

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Posted 5 months ago

“Quickly renewed, slight increase in cost,only about a fiver. Very pleased with that.”

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Posted 5 months ago

“So far so good Easy transaction easy renewal Good price Two cars insured”

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Posted 5 months ago

“An online problem I had was easily and quickly resolved”

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Posted 5 months ago

Dial Direct is rated 4.4 based on 3,631 reviews