Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,429 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The eventual price of the insurance came down dramatically after several abortive attempts speaking to customer services. I was given three different quotes by three different people but the last person (Shada) was very helpful and payment went through at the lower price without a problem. At one point, I was so frustrated as I was given 2 different quotes by the second assistant that I asked to speak to a Supervisor and the assistant cut me off.”

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Posted 3 months ago

“you didn't. I felt like Id been penalised for other peoples reckless regard on the road. I'm 64 and my Insurance went up by 30% Cant remember my last claim. Loyalty counts for absolutely nothing.”

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Posted 3 months ago

“I was very happy with the quote i got, so that made it easy to renew with the automated policy Thank You”

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Posted 3 months ago

“This was because..my insurance went up not down with a year of no claims and was a bit disappointed”

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Posted 3 months ago

“Excellent value for money .”

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Posted 3 months ago

“everything made straightforward and easy”

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Posted 3 months ago

“Dealt quickly with a claim and reasonable premium”

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Posted 3 months ago

“Good company and fair price happy with your service”

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Posted 3 months ago

“Good service so far!”

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Posted 3 months ago

“No stress.Easy to renew.Great value.”

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Posted 3 months ago

“Easy dealing all sorted”

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Posted 3 months ago

“1st class company”

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Posted 3 months ago

“Happy with a competitive price”

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Posted 3 months ago

“Straightforward to use”

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Posted 3 months ago

“Great sevice..great prices..very helpful. Satisfied with every aspect of this company”

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Posted 3 months ago

“Never had any issues with Dial Direct , the quotes have always been really good value”

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Posted 3 months ago

“Prompt professional competitively priced”

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Posted 3 months ago

“Good sevice .Polite not more you can say.Thanks.”

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Posted 3 months ago

“Dealt with in a courteous manner, with assistance to talk to the correct department.”

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Posted 3 months ago

“All done clearly on line”

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Posted 3 months ago

Dial Direct is rated 4.3 based on 3,429 reviews