Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service you offer and the competitive price along with the RAC additions”

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Posted 4 months ago

“Prompt and competitive quotation.”

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Posted 4 months ago

“Reasonable price for the level of cover.”

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Posted 4 months ago

“Very easy to talk to staff, and best deal going”

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Posted 4 months ago

“You have kept me informed about my insurance”

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Posted 4 months ago

“Renewed for second year , very happy with quote and added bonus of RAC membership”

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Posted 4 months ago

“Very expensive and don’t give you all the contact numbers or information. Sometimes they change what’s included without notifying you”

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Posted 4 months ago

“Had an Accident the other not my fault. Customer service have been excellent everything has been moving very fast to get the matter sorted . So very pleased they way everything in moving thank to all involved..”

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Posted 4 months ago

“I have been with dial direct for several years. Lovely customer service”

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Posted 4 months ago

“Just renewed for second year - I haven’t had to claim but the service is excellent with regular contact regarding payments and other admin. You always know where you are and what to do in an emergency.”

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Posted 4 months ago

“Very helpful. best insurance company I have been with. Have renewed with them. Can’t beat the price. Support team are very helpful when I had a problem they were understanding and helped instead of cancelling etc.”

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Posted 4 months ago

“EVERYRHING IT S FINE , THANK YOU SO MUCH”

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Posted 4 months ago

“Good service”

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Posted 4 months ago

“Competitive quote when compared to others. Easy renewals.”

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Posted 4 months ago

“cost of renewal far to expensive”

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Posted 4 months ago

“I’ve been with Dial Direct for 2 years now, both times my car Insurance has been cheeper than the previous year and the comparison web site I’m on to give me alternative companies”

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Posted 4 months ago

“Competitive pricing, no fuss renewal”

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Posted 4 months ago

“Easy to speak to someone, who explained my options clearly, and put my mind at rest. Insurance pay out from third party "at fault" driver resolved very quickly with very little involvement needed from myself.”

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Posted 4 months ago

“Your agents putting words in my mouth even when explicitly told that was not the case”

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Posted 4 months ago

“Best quote for second year running. Good service online. Added bonus of rac membership for the year.”

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Posted 4 months ago

Dial Direct is rated 4.4 based on 3,631 reviews