Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,988 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 2,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service throughout. Value for money”

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Posted 4 months ago

“happy with dial direct, no issues”

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Posted 4 months ago

“I am happy with service so far , easy to deal with, I recommend others to use it.”

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Posted 4 months ago

“I had a large scratch on the offside back door which required repairs. My claim was dealt with quickly and efficiently. I had a hired car whilst my car was being repaired . The experience was seamless and a stressful situation was made bearable. Thanks dial direct”

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Posted 4 months ago

“When i made a claim the company were really good they kept me up to date all the way through.”

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Posted 4 months ago

“Renewal was ok this time and lady on phone was very helpful. Actually less than last year for a change.”

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Posted 4 months ago

“I didn't need to use my insurance for any claim, so wasn't in contact with them, however my premium was lower this year which I felt should happen if I don't make a claim, thanks again”

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Posted 4 months ago

“Your service has been great. Best deals too.”

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Posted 4 months ago

“I cancelled by phone and email my auto renewal on insurance,1 day later I received a text saying thank-you for renewing your policy,I rang them again and explained I'm not renewing due to getting it half the price elsewhere,recently received a letter saying my policy cancelled due to lack of payment,are you just greedy or just thick”

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Posted 4 months ago

“Dial Direct helped me very efficiently when my car was damaged and I needed help.”

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Posted 4 months ago

“Received my renewal quote which was less than the previous year's premium, something that is a rarity these years. For a change customers are once again rewarded for loyalty. I was perfectly happy with my quote, which included RAC breakdown cover, so all I had to do was sit back and let Dial Direct do the rest.”

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Posted 4 months ago

“Was quick and easy to renew as I had left it to just two days before renewal. Had a lovely person on the phone. Very helpful. Thuu it s is my third year now. Not made a claim so can’t comment on thst”

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Posted 4 months ago

“Very disappointed following a sudden increase in my premium after I had been given my annual charge I called and was after 35 minutes and three people later the third who was very rude to me , was cut off. Not happy with the service at all and unable to get a clear picture of why my premium gas shot up by almost £100 a month.”

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Posted 4 months ago

“. good price for renewal”

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Posted 4 months ago

“This is my third year with Dial Direct. Each year I have checked other prices and Dial Direct have been the least expensive. The renewal process is very easy and all communication is quick and straight forward. I haven't needed to make a claim yet so I can't review on that, but just for cost and efficiency I'm very happy.”

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Posted 4 months ago

“Have been with direct dial now for 14 years and I do check other websites 6 weeks before my renewal and have only once been told that they cannot beat or match other quotes as we all struggle with finances its nice to know some are willing to try to help thanks Direct Dial”

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Posted 4 months ago

“My renewal increased by 415 ukp. Wife has cancer so now only local trips.”

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Posted 4 months ago

“I have been a Royal Customer for some time, this year I could have got my car insurance cheaper, so next year I will look around and check before renewing.”

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Posted 4 months ago

“Amazing customer service. Explained, all details and understood my needs.. What a refreshing change to speak to a caring person.. keep it up. Thank you Kind regards Angela Daughtrey.”

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Posted 4 months ago

“Very easy to renew policy good price cover's every thing needed good to know you have peace of mind for another year”

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Posted 4 months ago

Dial Direct is rated 4.3 based on 2,988 reviews