Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“Been a long standing customer of Dial Direct. Straight forward and simple car insurance and cost effective.”

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Posted 2 months ago

“Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN.”

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Posted 2 months ago

“Easy to get a quote,competitive rates, helpful customer service.Would recommend.”

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Posted 2 months ago

“Good service & price…”

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Posted 2 months ago

“Quote this year was cheaper than what i paid last year - made me very happy :)”

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Posted 2 months ago

“I was happy with my first years quote but the increase of £700 was disappointing considering my driving history and no claims bonus, but after complaint and bringing that price back down around £600 I was happy. I just hope this doesn’t occur again when I renew in December 2026”

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Posted 2 months ago

“Good Customer Service. Pleasant people to deal with”

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Posted 2 months ago

“Happy with the service you offer and the competitive price along with the RAC additions”

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Posted 2 months ago

“Prompt and competitive quotation.”

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Posted 2 months ago

“Reasonable price for the level of cover.”

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Posted 2 months ago

“Very easy to talk to staff, and best deal going”

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Posted 2 months ago

“You have kept me informed about my insurance”

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Posted 2 months ago

“Renewed for second year , very happy with quote and added bonus of RAC membership”

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Posted 2 months ago

“Very expensive and don’t give you all the contact numbers or information. Sometimes they change what’s included without notifying you”

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Posted 2 months ago

“Had an Accident the other not my fault. Customer service have been excellent everything has been moving very fast to get the matter sorted . So very pleased they way everything in moving thank to all involved..”

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Posted 2 months ago

“I have been with dial direct for several years. Lovely customer service”

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Posted 2 months ago

“Just renewed for second year - I haven’t had to claim but the service is excellent with regular contact regarding payments and other admin. You always know where you are and what to do in an emergency.”

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Posted 2 months ago

“Very helpful. best insurance company I have been with. Have renewed with them. Can’t beat the price. Support team are very helpful when I had a problem they were understanding and helped instead of cancelling etc.”

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Posted 2 months ago

“EVERYRHING IT S FINE , THANK YOU SO MUCH”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,578 reviews