Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,133 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use.”

Helpful Report

Posted 2 months ago

“Always most helpful when I renew my policy. I have been with you now for many years and always been more than happy with both your price and your service. Many thanks to all the staff.”

Helpful Report

Posted 2 months ago

“God great price great service very fast I am very pleased.”

Helpful Report

Posted 2 months ago

“Good communication, I do not auto renew, and found the member of staff who I contacted by telephone for my renewal to be both professional and helpful. Promised paperwork arrived after renewal in a timely manner.”

Helpful Report

Posted 2 months ago

“The service from the staff was very professional and the way they handled my accident was excellent.”

Helpful Report

Posted 2 months ago

“Competitively priced premiums which have the bonus of having 'extras' included.”

Helpful Report

Posted 2 months ago

“Easy to deal with and not expensive.”

Helpful Report

Posted 2 months ago

“When need to contact quite good communications.”

Helpful Report

Posted 2 months ago

“Great value for money and excellent service”

Helpful Report

Posted 2 months ago

“Listenedyo my request.”

Helpful Report

Posted 2 months ago

“I think this is my 3rd or 4th year with the company so I'm happy enough staying where I'm at”

Helpful Report

Posted 2 months ago

“Great cover at a sensible price”

Helpful Report

Posted 2 months ago

“Easy to renew, at a good price”

Helpful Report

Posted 2 months ago

“Very easy to renew my insurance.”

Helpful Report

Posted 2 months ago

“No nonsense! Car insurance at an affordable price!”

Helpful Report

Posted 2 months ago

“I've had excellent service with Dial Direct, had an incident last year with my car, and proceeded to make a claim, everyone was extremely helpful, decided to pay for the damage myself in the end as it wasn't as much as anticipated. Premiums on both my cars have reduced since last years renewal. Well done Dial Direct!”

Helpful Report

Posted 2 months ago

“Price was good 👍 Take care of your customers & I will consider keeping renewing.”

Helpful Report

Posted 2 months ago

“Every year you send a 'silly' renewal price, often double previous year. I have to get on phone to get 'your best offer'. Why can't I just be sent that in the first place?”

Helpful Report

Posted 2 months ago

“i was really impressed people are struggling these days cost of things really expensive but you dial direct gave me a good price on my new quote thats why i stayed with you yet again thank you jean”

Helpful Report

Posted 2 months ago

“The main thing is that after I received my renewal I was able to speak to an agent easily which is unusual these days. Efficient and reasonably priced policy that served my needs.”

Helpful Report

Posted 2 months ago

Dial Direct is rated 4.3 based on 3,133 reviews