Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price and customer service”

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Posted 2 months ago

“I needed to add my daughter to our car policy. It was very easy, clear instructions and only took a few minutes. Very pleased.”

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Posted 2 months ago

“Very friendly staff great price and I have your ld my friends to”

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Posted 2 months ago

“Just so happy with Dial Direct at the moment, the price is satisfactory and my premium suits me.”

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Posted 2 months ago

“I have been with dial direct for a few years always competitively priced nice easy website”

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Posted 2 months ago

“Really good service. Excellent premium cost. Fulfilled my expectations”

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Posted 2 months ago

“Renewal this year was simple as the price couldn't be bettered!”

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Posted 2 months ago

“No problems at all with renewing my insurance cheaper than last year with RAC breakdown cover included.”

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Posted 2 months ago

“A good renewal offer and no problem with the renewal procedure.”

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Posted 2 months ago

“When making a claim it went through very good and responsive”

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Posted 2 months ago

“Reasonable price for van insurance”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“was able to speedily make amendments to my policy, so happy there, monthly premium dropped by £9.00 per month, so happy there too, however not at all happy ay being charged £25.00 to make amendments only 6 days after receiving quote.”

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Posted 2 months ago

“When renewal came through post email it was to high . 3 times I called to get it lower . Eventually I did. Question is if yourselves could offer a lower price after I called why can't they offer it from the start”

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Posted 2 months ago

“Easy to deal with.was happy with quote.”

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Posted 2 months ago

“Renewal process simple. Good price. Someone is always available should you have any queries.”

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Posted 2 months ago

“Easy to deal with. Good price.”

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Posted 2 months ago

“I received my renewal ,rang them and the gentleman helped me quickly with a query and sorted the insurance out quickly”

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Posted 2 months ago

“Great service very happy as my quote was cheaper than last year and RAC cover”

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Posted 2 months ago

“I have just renewed my policy after one year and have had no problems so far. I had one contact only with the company in my first year and was very satisfied with their service also my renewal was reduced this year so very pleased.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,048 reviews