Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,421 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,421 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to understand policy documents and very helpfull when I contact them”

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Posted 1 month ago

“The whole process was easy to navigate.”

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Posted 1 month ago

“Good service, good prices, highly recommend using Dial Direct”

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Posted 1 month ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 1 month ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“Great service have my home insurance and car insurance with this company .”

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Posted 1 month ago

“Customer Service Team excellent”

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Posted 1 month ago

“Worst insurance ever, the claim process and lies is very bad. I will recommend everyone to change your service provider. I have never claimed from dial direct over 3 years and yet they still give you a hard time. And this vlaim is for a windscreen imagine a accident claim.”

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Posted 2 months ago

“They auto renewed my policy and put it up from 50 to 85 pounds? Why the car is older the house is the same and there are no new convictions on my licence should be put under the nose of trading standards, i have looked at other policies and will be changing as they have upped it to 35 pounds over the cheapest offer on compare the marked, come and meet me at that or as it was last year and I will change the review to more favourable rating”

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Posted 2 months ago

“Was with them long. Cancelled policy and moved to a competitor. Dial direct are not nice people to deal with. All things must pass. They were fired by me on Monday.”

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Posted 2 months ago

“They did not contact for renewal and doubled the price.”

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Posted 2 months ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 2 months ago

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 2 months ago

“6 years a happy customer with them still giving better service and premium”

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Posted 2 months ago

“Very easy to renew my policy and very happy with the price. Most other insurer's were much higher. Found customer service very good.”

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Posted 2 months ago

“Good price same cover as the rest of the insurance companies who want more than double my quote”

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Posted 2 months ago

“still very good price for what I wanted (including breakdown), nice and easy to renew, no messing about with forms to fill in. Very happy with cover”

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Posted 2 months ago

“Great service, but disappointed at price hike, from 31 quid to 56 is quite a lot.”

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Posted 2 months ago

“Ease of setting up insurance at a very competitive price and fair increase in renewal quote. Would definitely recommend.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 2,421 reviews