Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service thank you very good renewal”

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Posted 2 months ago

“very good and a good price.”

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Posted 2 months ago

“No hassle.Good value.”

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Posted 2 months ago

“I find Dial Direct easy to use and they deliver the product I want and at the right price. Used them for a few years now and I assure you I am not easy to please. Excellent customer care.”

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Posted 2 months ago

“I spend on phone 5h and 7 different person and still not resolved my problem .. poor customer service...”

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Posted 2 months ago

“I found Dial Direct on a compare site. The price was not the first item to choose, my choice was support and ease of website use. so this is the primary reason why I chose Dial Direct. This was a great choice so I renewed this year.”

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Posted 2 months ago

“Always give good service at renewal times and provide cover as fully as I require.”

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Posted 2 months ago

“Very easy process to renew my car policy, reminders emails prior the policy expiration date.”

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Posted 2 months ago

“Reasonable insurance, and easy to contact by email”

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Posted 2 months ago

“Quickly renewed, slight increase in cost,only about a fiver. Very pleased with that.”

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Posted 2 months ago

“So far so good Easy transaction easy renewal Good price Two cars insured”

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Posted 2 months ago

“An online problem I had was easily and quickly resolved”

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Posted 2 months ago

“I was told on the phone that you would send a copy of my insurance papers but this didn’t happen”

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Posted 2 months ago

“Price of my insurance jumped £100 even though I have not had a single claim, I have maintained a low mileage, no penalties, neither for speeding nor parking. Desperately disappointed.”

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Posted 2 months ago

“Very happy. Good price. Major positive is you can talk to someone easily”

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Posted 2 months ago

“I could not believe how easy it was to return my item. Just handed it over the counter at a Post Office with the refund paper and all done. I do not have a smart phone but they did it and stuck it on the box. All done in seconds.”

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Posted 2 months ago

“Quickness to get insured”

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Posted 2 months ago

“Just good customer service at a good price”

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Posted 2 months ago

“Cheap car ins with all that is needed, so a happy car owner.”

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Posted 2 months ago

“Great,straight forward service, great renewal price, been with dial direct for a few years now,no need to go anywhere else”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 3,483 reviews