Dial Direct Reviews

Name: Dial Direct
Rating: 4.31

4.3 Rating 3,132 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great renewal price! Been with them for four years, would definitely recommend to anyone.”

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Posted 1 month ago

“Year number three with Dial Direct or is it four 🤔 Excellent customer communications and easy to deal with. Prices are great, yet another year with lower quote on renewal”

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Posted 1 month ago

“Dial Direct managed to reduce my renewal with them. I gave them a quick call and they beat the cheapest price i could find on the comparison site. Was good customer service and it didnt take long to get through to speak to someone. So cant find any fault. thank you.”

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Posted 1 month ago

“Good communication, affordable prices, Happy with price and renewed for another year.”

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Posted 1 month ago

“Renewal was very smooth and efficient. Have stayed with this company because it's so easy to deal with and very competitive with others thank-you.”

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Posted 1 month ago

“Professional and easy to deal with.”

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Posted 1 month ago

“Professional”

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Posted 1 month ago

“Competitive renewal price, which was very acceptable. Excellent telephone advisor who requested a paper copy for me, which arrived within a couple of days.”

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Posted 1 month ago

“Expert customer service . Great price for motor insurance.”

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Posted 1 month ago

“Easy renewal and cheaper than last year. Used RAC breakdown service and no issues.”

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Posted 1 month ago

“Lovely friendly chat made me feel at ease.”

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Posted 1 month ago

“easy service i get exactley wot i want fully covered”

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Posted 1 month ago

“Was happy with the quote and process of renewing”

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Posted 1 month ago

“Firstly, excellent prices! Have been with Dial Direct for last 6 years and I can say so far i am satisfied !!! Fully recommend”

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Posted 1 month ago

“Very good.sorted my insurance out no problems.the lady was very helpful”

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Posted 1 month ago

“Firstly, excellent prices! Have been with Dial Direct for two years and always find their staff pleasant and helpful.”

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Posted 1 month ago

“Terrible service, been told refund will take 5 workings days from 2nd June, and I rang up today, they said refund will take another 5 working days because they forgot to do so, one of the lady gave really bad attitude to me, because of their own fault. Its like please avoid this company.”

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Posted 1 month ago

“My renewal cost was a real welcome surprise when everybody around me was saying how much their renewal cost had escalated mine had come down by a substantial amount.”

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Posted 1 month ago

“Great prices, easy to deal with.”

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Posted 1 month ago

“Very happy”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,132 reviews