Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,431 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the first time, my renewal quote from an insurance company, was lower than the previous year. Very happy with the figure quoted and it includes RAC cover, no claims bonus and a courtesy car.”

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Posted 1 month ago

“The price for this year’s insurance was fantastic. Keep your prices down and customers will stay with Dial Direct. I get annoyed that I have to keep shopping around for insurance. Not so with dial direct! 👍👍”

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Posted 1 month ago

“I got a great price the first year and they cut it in half the next. I am delighted”

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Posted 1 month ago

“Excellent service and competitive price, great all round!”

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Posted 1 month ago

“I have been with Dial Direct and the service has been very good with no problems”

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Posted 1 month ago

“dear dial direct happy about the price increase. that is the only factor involved these days; cost. apart from that no problems yours s brabbin”

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Posted 1 month ago

“I been with them 2 years now and had no problems”

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Posted 1 month ago

“Easy to understand the Insurance, nicely laid out and an acceptable price with RAC cover as well.”

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Posted 1 month ago

“Debit orders made out for 25th and you get debited on the 22nd. How's that for frustration.”

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Posted 1 month ago

“My second year with dial direct and I found them very easy to deal with and offered excellent value for money”

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Posted 1 month ago

“I’ve renewed with dial direct for a second year. Great customer service when calling about my renewal & the price was the best for the same level of cover. Easy to get hold of them and no big price hikes when you stay with them/don’t make a claim.”

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Posted 1 month ago

“Great service. I renewed, yet again, because they offered me a great price. Would highly recommend Dial Direct.”

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Posted 1 month ago

“Very communicative company, I was able to get through on the online chat quickly and the staffer answered all my queries.”

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Posted 1 month ago

“Reasonable price & easy to renew policy”

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Posted 1 month ago

“I have been with them for two years now and found their quote very reasonable”

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Posted 1 month ago

“It was easy to find Dial Direct on line, and surbsequently they renewed my insurance without me having to do anything. They sent details of the renewed cover, which was all easy to understand. I have not needed to make a claim, but am sure that if I did, I would be guaranteed a helpful service.”

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Posted 1 month ago

“i am very happy with the service no hastles at all”

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Posted 1 month ago

“Dial Direct is extremely easy to navigate and their quotes quite a bit less than others. No issues whatsoever”

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Posted 1 month ago

“Easy to renew excellent renewal quote”

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Posted 1 month ago

“I've used Dial Direct for my car insurance for a number of years. Although the cost has risen it is not excessive compared to many others I've been with. I regard that as good value. Communication is good and DD has been straightforward to deal with.”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 3,431 reviews