Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could rate you zero, but it's not there. The worst insurance provider ever. Was stuck at night in the middle of the road for 4hours with no service, only promises of service, putting lives of people in danger. So useless”

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Posted 1 month ago

“No messing looking for prices fair price everytime instant renewal Fortunately I have had no reason to make any claims”

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Posted 1 month ago

“Competitive pricing and efficient service.”

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Posted 1 month ago

“Cheap insurance”

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Posted 1 month ago

“Easy to join and flexible”

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Posted 1 month ago

“As always no problems and easy to use.”

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Posted 1 month ago

“Easy to use”

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Posted 1 month ago

“I have been a customer with you for a few years now and the service you provide is excellent. The price you charge for my car insurance policy and the cover provided cannot be beaten in my opinion. Keep up the good work.”

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Posted 1 month ago

“This is my first renewal with Dial Direct & I'm absolutely delighted with the price I've accepted, I will certainly stay with Dial Direct if they look after my interests in this way, thanx Paul.”

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Posted 1 month ago

“This is my 2nd year with car insurance. Great renewal price, dropped considerably. Thank you!”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Call handler was very helpful and pleasant.”

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Posted 1 month ago

“Nice Care their customers”

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Posted 1 month ago

“Very happy, customer service very good,paperwork not complicated”

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Posted 1 month ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 1 month ago

“Very easy renewal, and a good price which was reduced again on the phone! Very satisfied, thank you.”

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Posted 1 month ago

“Good firm and very easy to deal with - on a plus side the insurance quotes are reasonable. Very satisfied thank you”

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Posted 1 month ago

“Aways a lgood price quoted”

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Posted 1 month ago

“I pay £35 a month Direct Debit. My payment was due out today and was paid today but a late payment fee taken out today for £20... tried to speak to somebody and just got an automated generic reply it's impossible to speak to somebody or get put in a ridiculous long cue. Basically add £240 to your yearly premium because they will take £20 off you for everytime you pay on the correct day.”

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Posted 1 month ago

“Great price, seamless procedure. Will be staying with Direct for the foreseeable future. Regards Phil”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,981 reviews