Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,421 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,421 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and prices very fair”

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Posted 4 weeks ago

“Easy to renew ,competitive price ,good customer contact,well happy 😍”

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Posted 4 weeks ago

“Obviously with rising costs all round I was able to negotiate a better price for my car insurance. Very professional and helpful”

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Posted 1 month ago

“I couldn't beat the price Dial Direct charged me for my car's insurance, so I took out another year with them.”

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Posted 1 month ago

“Very disppointed, Renewal was made with Renewal quote sent. So disappointed as I am a retired pensioner and to take over £800 of me with my authorisation make me angry. I would appreciate a call back to ask why this happened.”

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Posted 1 month ago

“Great service great price”

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Posted 1 month ago

“Been with dial direct for a number of years now and have always found them to be competitive with other company’s and also very friendly when you need to speak to them.”

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Posted 1 month ago

“Excellent service no problems start to finish.”

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Posted 1 month ago

“No problems good renewal price plenty warning about renewal happy customer”

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Posted 1 month ago

“Self serve Car Insurance. Alteration and adjustment transaction fees ...... I'm sat at my p.c updating my details to keep within the law of the land in the comfort of my own home Only to be charged an adjusting fee. £25 Easy to use.”

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Posted 1 month ago

“Good Renewal price,”

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Posted 1 month ago

“The person I spoke to was very polite and helpful This years price was a lot higher than I thought it would be”

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Posted 1 month ago

“was able to speak to very polite and helpful staff by telephone and asked for duplicate copies as my printer was not functioning properly. this was done promptly.”

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Posted 1 month ago

“Dial Direct Looks ok until you start to make a claim then it becomes an issue, been waiting for a ceiling to be fixed since November, first asked if i wanted to use my own builder and when told then can deal with it they go back and forth with their own builder about price, this is absolutely ridiculous, when you dig deep into the policy doesn't seem to insure you on much nearly everything states we do not cover for, i will be cancelling my policy as soon as the work is completed”

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Posted 1 month ago

“All on line however, if you do need to speak to them they are responsive and easy to contact which is refreshing.”

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Posted 1 month ago

“Good easy to use service, fairly priced all very straight forward.”

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Posted 1 month ago

“I found that I had to amend my policy to include another driver and change my occupation. All of this was easily achieved in my account online - and I got a good price, too.”

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Posted 1 month ago

“A no frills no problem insurance”

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Posted 1 month ago

“Renewal was straightforward, although I was a bit miffed because my premium had doubled, in hindsight I should have got on the phone and negotiated a reduction, won’t make that mistake next year.”

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Posted 1 month ago

“My insurance price went up over double than previous year for same cover not happy but all insurance companies have doubled prices where do companies think people are getting money from ?”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,421 reviews