Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

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“I renewed my car insurance with DislDirrct which came in cheaper than any of the price comparison sites and was cheaper than the previous years”

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Posted 2 months ago

“Very easy and convenient to do good price great service thanks”

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Posted 2 months ago

“easy to understand and reliable so far.”

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Posted 2 months ago

“Totally overpriced when I’ve looked online after the insurance was taken out when I did ring somebody they’re very reluctant to give me the telephone number of the Break down cover don’t understand why”

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Posted 2 months ago

“Ease of renewal of insurance, with a very competitive rate. My insurance includes breakdown which worked out much cheaper than buying separate comparable cover.”

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Posted 2 months ago

“Brilliant company to be insured with. Great price and great customer service which is very important. Fully recommend them to anyone”

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Posted 2 months ago

“My second year, generally pretty happy except that payments cant be made via account if one should be missed.”

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Posted 2 months ago

“A good company been with them for two years”

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Posted 2 months ago

“Mainly very disappointed with the Complaints Team at Dial Direct and with the lack of communication, care and fairness !”

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Posted 2 months ago

“There is no problem getting through to them and they are very helpful when they are on the other side and they do what they can to help”

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Posted 2 months ago

“Ai have used Dial direct for a few years . I have found the price for my car insurance very reasonable. The website is easy to use. They keep you informed of any changes and give you plenty of time when you insurance is due.”

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Posted 2 months ago

“Very easy to renew policy had a good price last year although it went up a little this did not see any reason to change companies.”

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Posted 2 months ago

“Very happy every thing I wanted was there in the quote thanks for your help”

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Posted 2 months ago

“unfortunately the person i was speaking to didnt undersatnd what i was asking and his english was awful. I sent an email over a week ago and i have yet to receive a reply. I cancelled my direct debit as i asked to cancel my policy as i have changed my car and the change on your web site was double my original agreement. I have found cover on my new vehicle with someone else which was also half of waht you were asking. I would appreciate a confirmation email that the policy has been cancelled as i have paid up to the date i asked for the cancellation.”

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Posted 2 months ago

“Fantastic company and very happy to be insured by them!”

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Posted 2 months ago

“I have been well happy with them”

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Posted 2 months ago

“Great prices, very easy to deal with and very helpful staff.”

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Posted 2 months ago

“Quality customer service”

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Posted 2 months ago

“Excellent value for money”

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Posted 2 months ago

“So straight forward and always get an acknowledgement to anything”

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Posted 2 months ago

Dial Direct is rated 4.4 based on 3,660 reviews