Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,578 Reviews

85 %

of reviewers recommend Dial Direct

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4.3

Based on 3,578 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think they are very good the price has not gone up much at all hope to stay with them next year if the price is good been the best I had for a long time very happy with them”

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Posted 2 weeks ago

“Very positive, happy with everything”

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Posted 2 weeks ago

“I was pleased with the RAC rescue when I broke down recently. It was efficient and arrived on time to rescue me.”

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Posted 2 weeks ago

“Dial Direct sorted out problems with communications,and resolved issues to a satisfactory conclusion.”

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Posted 2 weeks ago

“Not informed properly of break down from home policy had to pay another £160 for RAC to come and start my car from home”

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Posted 2 weeks ago

“Every communication with your company has been a positive one and when I was having financial difficulties, you bent over backwards to accommodate my needs. I would recommend Dial Direct to anyone as I think that, out of my 30+ years of driving, your company comes out on top in my opinion!”

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Posted 2 weeks ago

“Very happy with the service that I had on my car insurance renewal”

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Posted 2 weeks ago

“great service and great no fuss prices”

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Posted 2 weeks ago

“Great customer service excellent company very satisfied”

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Posted 2 weeks ago

“been with you now for a few years..price is brill and when i needed some one to talk to all was good.... nice one keep up the good work thank you”

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Posted 2 weeks ago

“They actually kept my premium below my previous years premium with them ... All i wanted was fully comp cover at a price thats fair ... and they came through and I got just that ! Not had any need to contact their customer service - regardless of this they are worth taking a look at !”

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Posted 3 weeks ago

“Very easy process and a very competitive priy”

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Posted 3 weeks ago

“I wish I had read the previous reviews before committing to DialDirect. While the onboarding process to receive my funds was straightforward, I’m now having difficulties with very basic account changes. I changed my vehicle registration number, which is a reasonable update and did not involve any modifications to the vehicle, but their online system will not accept the change. I’m also trying to update my address after moving only a few buildings away, with the same — if not better — parking conditions, and again their online system will not allow me to make the change. I called their hotline, but the representative said she could not make the changes either and was unsure why, suggesting there may be something wrong with their system. As a result, I’m now stuck with a driving licence showing a different address from the one on my insurance, and a licence plate number that does not match the details on my profile. That is a very frustrating position to be in and they seem to be treating this as a new premium and there is from my perspective no change to my risk profile. I could also say more about the premium cost and the fact that my decades of no-claims history were not recognised because they were earned in another country, but that seems to be part of a broader issue. My main concern here is that even simple administrative changes are proving unnecessarily difficult.”

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Posted 3 weeks ago

“It was an easy renewal straight forward no messing and quite reasonable price”

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Posted 3 weeks ago

“Clear information on price increases/decreases, plenty of notice before renewal to enable price comparisons. I've had car insurance with them for 3yrs now, fully comprehensive includes RAC breakdown cover & during those years I've never paid more than £180 for cover, in fact my cover reduced by £50 in the 2nd year & only increased slightly this year. Good website easy to navigate & at this point in time I only have positive thing to say about Dial Direct.”

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Posted 3 weeks ago

“Easy to complete form, easy to phone and speak to someone. The price was very competitive and my car insurance cover was exactly what I wanted.”

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Posted 3 weeks ago

“Good price and very straightforward to renew”

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Posted 3 weeks ago

“Renewal was simple and an excellent price. Good service by staff also, nothing is too much trouble. Thank you.”

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Posted 3 weeks ago

“You came up with motor cover at a good price.”

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Posted 3 weeks ago

“Straightforward - reasonably priced, and, unusually, no increase, which is the usual scenario after a competitive first contract - use of another car not owned by myself is a potential rare bonus these days”

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Posted 3 weeks ago

Dial Direct is rated 4.3 based on 3,578 reviews