Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,245 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,245 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why is it so expensive to change insurance from one vehicle to another”

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Posted 2 weeks ago

“What would make me happy would be for Dial Direct to make a loyalty scheme whereas when I recommend somebody (as I have) to Dial Direct, I would be compensated.”

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Posted 2 weeks ago

“Very helpful”

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Posted 2 weeks ago

“Happy with uk call center but not happy with South africa call center don't understand them”

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Posted 2 weeks ago

“Very happy - everything dealt with most efficiently.”

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Posted 2 weeks ago

“All sorted very well & easy at decent price”

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Posted 2 weeks ago

“My policy was lower this year”

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Posted 2 weeks ago

“Very helpful when changing my details very good price for me”

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Posted 2 weeks ago

“Not a bad experience. I have requested that i would like you to forward to me a copy of my insurance policy to keep with my records. I am not good with all the downloading- passwords etc .If you can send them time , that would be greatly appreciated. Thanks from Pat Featherstone”

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Posted 3 weeks ago

“Every thing is great .so far no problems.”

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Posted 3 weeks ago

“I really abhor the need to shop round every year to see if you guys are looking after your customers. (Which you never do,?) Why is it I can better quotes, even from yourselves, when it comes to renewal???”

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Posted 3 weeks ago

“Easy and straightforward”

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Posted 3 weeks ago

“The renewal price was cheaper than last year and the automatic renewal provided seamless continuity. The new policy includes excellent cover, including full breakdown cover with full recovery to home or garage. The online portal provides easy access to all documents.”

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Posted 3 weeks ago

“Such a simple process and everything explained in laymans terms.”

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Posted 3 weeks ago

“It is great to be able to get through to a 'real person'. Outstanding customer service from Dial Direct and their advisors are extremely helpful, friendly and professional. Highly recommend. Thank you to all at Dial Direct.”

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Posted 3 weeks ago

“Excellent service from Dial Direct, sending me an email reminder and giving me a renewal cost which was less than last year. Nothing whatsoever to complain about.”

Dial Direct 5 star review on 26th August 2025

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Posted 3 weeks ago

“Great communication and renewal of my car insurance”

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Posted 3 weeks ago

“No problem with renewing”

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Posted 3 weeks ago

“Renewing my policy was as easy as clicking a button. All my details we up to date, no changes. It was that simple.”

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Posted 3 weeks ago

“Easy to get a quote and easy to set up my car insurance. Very happy with the service.”

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Posted 3 weeks ago

Dial Direct is rated 4.3 based on 3,245 reviews