I rang to request my renewal quote (it had been posted but there have been postal delays in my area and I had not received it). I got the quote and said I would ring back to confirm or refuse renewal. The customer service agent was very helpful and answered a couple of questions that I had. I felt confident with their answers. After checking I cold get a slightly better deal but, as I had been with Direct Dial before and pleased with their serviec I rang to accept the renewal quote, which was slightly discounted. I have nothad cause to make a claim but have been happy with the service that I have received in the last 3 years,