We had a blocked kitchen drainage over the weekend and tried to contact Dial Direct who first told me they couldn’t validate my account despite providing address, policy number etc. After calling repeatedly, I was given the Home emergency assist number. Before that, I was given several other numbers which again lead to the main contact number on the policy. When I finally got the home emergency assist direct line, an automated voice told me they are closed weekends and to hold if it is an emergency. I did several times but the call gets cut off after 20 seconds every time. I did this all day on Saturday hopeless and without a functional kitchen. I had no choice but contract a trades person which cost me £260. If they don’t work on weekends, how is that an emergency assist?? Emergencies don’t wait till offices are open. I can’t believe I am paying for nothing!!! I will definitely request refund of the £260 I paid.