Dial Direct value loyalty that's for sure. This is my second year insuring my elderly MX5 Roadster with Dialdirect. I received a renewal notification about a month in advance, which gave me time to look around for another company at a more competitive price. Bearing in mind my 1st year with DD (whereby I had 1 years NCD) cost £144 pa. The renewal with 2 years NCD was £175.25 pa. I found another company with exactly the same features i.e. Legal, Breakdown etc for £135 pa. However, owing to being hospitalised during the renewal date I was unable to switch in time, so left my cover with Dialdirect. I was asked to provide feedback with Trust Pilot and subsequently marked them down on pricing, bearing in mind this was my 2nd year with them and having another years NCD. Thinking nothing more of it, I received a call from Dialdirect (a lady named as Rachael), stating that she had received my feedback and in view of the comments made about pricing she was going to refund me £32.52. Thanks once again Rachael. Its refreshing to see that Dialdirect values feedback and wants to keep hold of loyal customers. Keep up the good work.