I took out einsurance for the first time and would never do it again.I have had a complete nightmare trying to get hold of them.If you need to speak with them it is all on premium rate numbers with automated messages that bring you round in circles. There is no communication and they never phone back. They just tell you to speak with the underwriter and sometimes it is for something the underwriter needs them to answer.As regards my claim I don't think they are aware of how its progressing or more to the point couldn,t care less as they have been paid their premium.