A tree fell on my car so Elephant had it collected and taken to a local garage. It has been 7 days now and Elephant haven't even decided if my vehicle is a write off or if it is repairable, why does it take this long to decide this? I wouldnt mind so much if they had provided my with a courtesy vehicle...I'm on day 7 without one meaning I'm paying out for taxis to get to work and back. I have been told I would get a courtesy vehicle only if my vehicle is repairable. 7 days later and I don't think they've even looked at my car. I don't think I've spoken to a single friend or family member that have had to wait this long for action to be taken and to be without a courtesy car. I have made a compliant and have received about three phone calls from them all saying the same thing...they will look into it.