Their portal told me my car wasn't insured and despite contacting them through the usual channels, it wasn't resolved. Therefore I complained. My complaint was upheld and the main issue sorted, but I still have outstanding questions. I've found the complaints department to be unhelpful and defensive. I asked to speak to a supervisor and that request was continually not actioned. It still hasn't been so I remain concerned that their complaints department doesn't do what it needs to. I won't be renewing because I'm so disappointed.
7 years ago
elephant.co.uk has a
3.0
average rating
from
130
reviews
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