Trying to obtain a copy of your own documents from this company is exhausting. I need a copy of my certificate of motor insurance, you are supposed to be able to access them on the online portal. It does not work, so I contact a ‘human’ on the online chat, after waiting an hour each time I speak to someone who says they will send it across. First person does not send anything, go back through wait an hour speak to someone else. Sends it though, it’s not the right document: back and forth for ages convincing me it’s the document I asked for. Submit my document, gets rejected as it’s not the right document. Back onto a chat for an hour waiting. It shouldn’t be this difficult, customer service is shocking