“To get my car fixed post a crash was the most difficult process of my life. The chat team was useless they made me contact their partners it was horrific, I'd advise to never use them no matter how cheap the cost is.”
“Do not send any money to this fraudulent website. Once they have gained your trust, they will take 70% of the remaining funds in your wallet. You may feel pressured to transfer larger amounts in an attempt to save money, only to find yourself bankrupt. After reporting the issue to Morris Meihua..Email 📧 ( m o r r i s m e i h u a @ g m a i l . c o m )
WhatsApp:: + 1 ( 559 ) 214 - 9914 ....They assisted in reclaiming my capital and returning my profits in a matter of days.”
“Ripoff of an insurer.
Been insured with them for 3 years. Looking at a new car and they are quoting £250+ monthly whereas all others on compare the market are £130. Joke. Can’t wait to leave them in September.”
“"Poor communication from First Alternative. Slow to respond to my claim and unresponsive at weekends. I will not be renewing my motor insurance with them. Stay well clear they are an absolute shambles. "”
“"First Alternative car insurance tried to call them about a accident in February as I was on Holiday i couldn\u2019t ring them until 1\/3\/2024 finally got through to them after 2 hrs waiting told them about the accident gave them all the details after a a couple of weeks was told my car was a write off without looking at the car still waiting for claim money told very busy with lots of Accidents will get sorted soon "”
“Trying to obtain a copy of your own documents from this company is exhausting. I need a copy of my certificate of motor insurance, you are supposed to be able to access them on the online portal. It does not work, so I contact a ‘human’ on the online chat, after waiting an hour each time I speak to someone who says they will send it across. First person does not send anything, go back through wait an hour speak to someone else. Sends it though, it’s not the right document: back and forth for ages convincing me it’s the document I asked for. Submit my document, gets rejected as it’s not the right document. Back onto a chat for an hour waiting. It shouldn’t be this difficult, customer service is shocking”
“"It is almost impossible to contact First Alternative. If you want to talk to a real person forget it. I had to make three vehicle changes in two weeks. You should be able to do this on line but the service is not available. You have to go through the chat which takes God knows how long just to get connected to an advisor. After making the changes I was charged an admin fee. First one was \u00a326 followed by two further fees of \u00a367.00 each. According to this company my premium for my changed vehicle had increased by \u00a319 but I had to pay \u00a3160 to cover there costs. The cost of cover was reasonable but the extortionate admin fees to make changes and lack of access makes it hard to recommend this company. "”
“"Been with first alternative for over a year now I renewed in August 2023 everything was fine until e sure taken over them now I can\u2019t log into my account and I call them and customer service can\u2019t even find my policy or myself in general "”
“"Any time u need to talk to anyone it sounds like there sat at side of a constant moving train of at home with children running around very loud back grounds and very minimal English very poor to contact "”
“This is a rogue company cant get hold of any one. they want me to pay an administrative fee for leaving after they took £500.00 from my bank account without informing me. I was not paying by direct debit. Now cant get hold of them at all. I am now starting legal proceedings against them”
