First Alternative Reviews

3.8 Rating 230 Reviews
70 %
of reviewers recommend First Alternative
3.8
Based on 230 reviews
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Im happy.
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(Car Insurance) - Posted 7 years ago
Recieved my renewal, - prices had doubled. Renewal due to start 6th november. I called in october to inform them i did not want to renew, was told automatic renewal had be cancelled. Absolutly appalled to see a payment had come out of my bank again from them this month. I logged into my account and they have renewed my policy anyway. I am absolutly fuming. So if this could be given a 0 star it would have been. Shocking, avoid at all cost
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Posted 3 years ago
Absolutely disgusted by this company I have supposedly had an automatic renewal email, which I have to date not received with a quote for my car insurance nearly double of what I paid the year before. I have not had a claim or speeding fine so I have no idea why. Scanning my accounts I realised that large monthly payments have been automatically deducted without my consent (although the argument is that I gave consent to this a year ago when I took out the policy!!!) Absolutely disgusting and cannot believe that this is allowed. Now I am being asked to pay £35 to cancel the ridiculously priced policy and some sort of legal cover they apparently paid upfront of which I have no paperwork trail of that I ever agreed to! Avoid at all costs!!!!
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Posted 4 years ago
They love taking your money .But if you have to claim then they push you from pillar to post and" treat you like $hitte .. THE WORST COMPANY TO DEAL WITH...stay away from this Esure Company ... more like "we Esure know how to mess you about"....
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Posted 5 years ago
Renewed my policy without notifying me and charging me £62.91 to cancel. Money grabbers go elsewhere.
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Posted 6 years ago
communication is terrible , dishonest staff AVOID
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Posted 6 years ago
I find it ludicrous that you can't change your details ie address , unless you ring them and getting an answer is usually difficult
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(Car Insurance) - Posted 7 years ago
Greedy insurance I have changed my car and my insurance gone up from £40 to £57 I have 10 years no claim bonus I couldn't believe it. I had six months left in my insurance so I had no choice but to pay £57 for the rest of term. But when I checked complaints against 1st alternative then I was surprised because so many people had a complaint against them so they had not only miss about with me but with many other as well. I won't renew with them but also will advice others to stay away from them. Absolutely rubbish
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(Car Insurance) - Posted 8 years ago
First Alternative is rated 3.8 based on 230 reviews