I have only given flux direct 1 star because 0 star isnt available. They are the worst insurance company. The only company i have had problems with in all the years iv been driving. My car broke down twice and was told both times i didnt have breakdown cover which i did as i was looking at the documents at the time. So both times it took over 3 hours of argueing to try and get a recovery truck. The second time i had to buy a new car and they wouldnt transfer my insurance to the new car. The only option they gave me was to re-insure with them for double the price of competitor companies. Then they wouldnt send me my full no claims bonus to insure elsewhere. This company has caused me nothing but stress in a already stressful time when my car has broken down. They are the worst insurance company and i strongly advise anyone thinking of insuring with them to do so elsewhere even if it costs a little extra. You wont receive any customer service from this company and will be caused nothing but stress and more money