Flux Direct Reviews

Name: Flux Direct
Rating: 2.69

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

Questions

Metrics

2.7

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Trevor Bennett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I think all insurance companies are the same"”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"Very helpful. I liked the combined policy of Break-down. Possibly more expensive but I was insuring a more powerful car a younger car."”

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(Car Insurance) - Posted 2 years ago

“"Was very unhappy with them as didn't say I had to do photos of mileage then they site didn't work from android phones just iPhone should ov just stayed with my last policy will not be staying with them "”

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(Van Insurance) - Posted 2 years ago

“I took out insurance for 2 cars 6 weeks ago. Since doing so I have been asked for the same information over and over again I sent copies of both vehicle registration documents, MOT certificates, copy of my driving licence, tracking codes and letter of no claims bonus by registered mail which requires a signature so I know that it's been received. I also sent a copy to the underwriter Premier Credit. I have had numerous letters, emails and a phone call asking for the same information again and several threats to cancel my policies. I call and get told that it's all ok only to get yet another letter giving me notice of cancellation of policy. After over 6 weeks of this I have had enough of the stress and am actively looking to move my insurance elsewhere.”

Helpful Report

Posted 2 years ago

“My vehicle was hit whilst parked My cover was third party I got other drivers details so Adrian flux could deal with his insurance company to claim They made no real effort to pursue my claim Poor communication throughout No clear advice I have lost £4000 as a result I will Share this experience far and wide on all my social media so it will reach thousands”

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Posted 3 years ago

“This company take money of your card without authorization, first time ever this has happened to me so warning people to be careful of this ridiculous outfit.”

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Posted 3 years ago

“Dear Sir /Mad. Can you please send me my endurance policy to me by email or text”

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Posted 4 years ago

“Exalant service thanx for every thing”

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(Van Insurance) - Posted 4 years ago

“Average service”

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(Van Insurance) - Posted 4 years ago

“Lots of extra charges for admin”

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(Van Insurance) - Posted 5 years ago

“Easy to deal with. Good online system.”

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(Van Insurance) - Posted 5 years ago

“my daughter had learner driver insurance with flux direct... when she passed her test we received a competitive quote with £92 refund on the learner policy. received and fitted the fluxscore box no problem. easy process from start to finish.... no complaints so far. as long as she keeps the box charged and drives within speed limits i cant see a problem.”

Helpful Report

Posted 5 years ago

“once my policy expired, i called to get my proof of no claim discount. this was promised to be automatically sent immediately after expiry. this was done by multiple people. 5 days later it has still not happened and on calling customer service, they say the previous colleague forgot. I can't understand how you can forget something that was automatic. poor service.”

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Posted 5 years ago

“Charged me £150 to cancel my learners insurance, so I basically paid for a whole year for 3 months driving, avoid at all cost!”

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Posted 5 years ago

“They charged my son £150 cancellation fee when he passed his test and had to cancel his learner insurance, basically he’s paid for a years insurance for 3 months driving. I would advise anyone to avoid this company!”

Helpful Report

Posted 5 years ago

“Not very good.for getting the documents. I would prefer them to be posted rather than struggling on line.”

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(Car Insurance) - Posted 5 years ago

“I went with this company as I could do it on line. However they took my payment but insisted I called them to finish off. But the phone lines were closed. The following day it took me 20 minutes to get through and a further 50 minutes to go over every single question again! If I’d have known that I would have insisted on a refund. I emailed them later on to request some information or a call back and I had an email back saying I was free to call them whenever. No good when u work full time with only half an hour for lunch! Awful customer service and do not recommend at all.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I took out a policy in order to add my son as a leaner driver, once he passed his test Flux wanted over £800 to add him for 4 months (until renewal date). They offered no discount to me to remove him (even though he would have attracted more premium to add him from inception) and then charged me an admin fee of £35 to remove him. I do not recommend this company, steer clear and use a reputable company.”

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Posted 5 years ago

“Flux direct are an appalling company to deal with and have taken it apon them selves to renew a cancelled policy and have taken the money from my account 4 days early. I strongly urge anybody thinking of taking out any insurance policy with flux direct to look elsewhere and avoid this company like the plague.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Good for me as a learner driver but disappointed that I couldn’t get insurance with you when I passed”

Helpful Report

(Car Insurance) - Posted 5 years ago

Flux Direct is rated 2.7 based on 334 reviews