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Flux Direct Reviews

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I think all insurance companies are the same"”

(Car Insurance) - Posted 1 year ago

“Lots of extra charges for admin”

(Van Insurance) - Posted 4 years ago

“Will not be returning! Used them with my learner insurance.. they said they’d do me the best deal when I passed.. when I passed they refused to let me have insurance with them unless I had a black box which I didn’t want. And refused to let me have my boyfriend on as 2nd driver even though he’s been driving 8 years, and has no claims.. rubbish customer service , they just do it to cover there own back!!”

(Car Insurance) - Posted 5 years ago

“A bit expensive but it was expected after a mistake by my previous provider who accidently gave wrong information to me as i was renewing. It was too late to do anything else but accept a more expensive Insurer as my Insurance was due before i received an apology so had no other choice but to accept Flux's offer.”

(Car Insurance) - Posted 5 years ago

“It is impossible to log on to the online account and I am not the only one as my friend has the same trouble. They keep texting me to say my black box has no charge when it has plenty aswell.”

(Car Insurance) - Posted 5 years ago

“Very expensive as they where the only modified van insurance company I could find.”

(Van Insurance) - Posted 5 years ago

“I was not impressed but they did make amends!”

(Car Insurance) - Posted 6 years ago

“Much to expensive it's a disgrace how much I am paying”

(Car Insurance) - Posted 6 years ago

“Want to pay way to much on your first car go with them good rip off”

(Car Insurance) - Posted 6 years ago

“No hassle”

(Car Insurance) - Posted 6 years ago

“All their telephone operators seem to be able to say is "money laundering" When I closed my account with them they couldn't refund me as I'd closed the account from which I'd paid the original amount and, because of "money laundering" were not allowed to refund me to another (new) account.”

(Car Insurance) - Posted 6 years ago

“take too long too ansear phone should be a free phone number to enquiry's”

(Car Insurance) - Posted 6 years ago

“I am not entirely happy, insofar i got a quote from AF last week to change my daughters car and it was £54.00 including admin. I went through the process today with an identical car and was quoted a price circa £220.00 and when i questioned this after sometime they decided to honour the original amendment price of £54.00. Although i am happy that they honoured the price it makes me feel uneasy that someone was trying it on and i shall probably review my future insurance policies using an alternative insurance company.”

Posted 6 years ago

“Very easy to set up provisional insurance for my 17 year old son for his first car. All done online and documents emailed through very quickly. The only thing to watch out for is they sting you if the person passes quickly. Paid £390 on 24th February - passed his test on 5th May and refund was only £98. Bit much that they sting you for cancelling the policy when you have no choice as its not valid as soon as they gave full license.”

Posted 6 years ago

“After reading on here I wasn't very happy with the amount they charged me I am pleased to say that Adrian Flux have now refunded me £42 which I am more then happy with .”

Posted 7 years ago

“After complaints they got in touch and dropped the cancellation fee to £42 thanks lucy was very helpful”

Posted 7 years ago

“I have took out a provisional insurance on my car 24 hours ago, there is not in the T&C to tell me that I have to have someone over 25 to sit next to me. I thought it was 21 years old and been driving for 3 years +. I now need to cancel my insurance and as i can not use it now. will i get my money refunded, if so will it be the amound i paid yesterday and then do i get charged to cancel? I understand there is a cooling off policy, its been 24hours since insured where do i stand????”

Posted 7 years ago

“It took 43 minutes for me to transfer my policy from one car to my new car. UNACCEPTABLE .”

(Car Insurance) - Posted 8 years ago

“great company to deal with at the beginning, when they want your business, but poor customer service during and at the end of the policy. Would not use again.”

(Car Insurance) - Posted 8 years ago

“Would not let me change to different car not very helpful at all.”

(Car Insurance) - Posted 8 years ago

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Flux Direct is rated 2.7 based on 334 reviews