Flux Direct Reviews

Name: Flux Direct
Rating: 2.69

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

Questions

Metrics

2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Trevor Bennett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Was very unhappy with them as didn't say I had to do photos of mileage then they site didn't work from android phones just iPhone should ov just stayed with my last policy will not be staying with them "”

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(Van Insurance) - Posted 1 year ago

“Average service”

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(Van Insurance) - Posted 3 years ago

“I went with this company as I could do it on line. However they took my payment but insisted I called them to finish off. But the phone lines were closed. The following day it took me 20 minutes to get through and a further 50 minutes to go over every single question again! If I’d have known that I would have insisted on a refund. I emailed them later on to request some information or a call back and I had an email back saying I was free to call them whenever. No good when u work full time with only half an hour for lunch! Awful customer service and do not recommend at all.”

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(Car Insurance) - Posted 4 years ago

“they messed up my van insurance,, costing 600 thanks?”

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(Van Insurance) - Posted 5 years ago

“Ended up more expensive than originally quoted”

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(Car Insurance) - Posted 5 years ago

“Takes forever to get through to them and they are not very flexible on policy changes and if they do let you they charge a massive premium. Will not be renewing with them when the time comes”

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(Car Insurance) - Posted 5 years ago

“The worse insurance company around”

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(Car Insurance) - Posted 5 years ago

“A really poor service..... and cover. Very expensive insurance to go through.”

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(Car Insurance) - Posted 5 years ago

“A price for insurance was agreed and paid by me. Within 2 days they cancelled the policy and wanted £200 more saying I was using the vehicle for work, I told them I was not. They still cancelled and refunded the money minus £30+ and refused to give it back to me.”

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(Van Insurance) - Posted 5 years ago

“It all started badly when I bought the car insurance before reading the reviews. To be honest the customer service team were lovely to speak to but the whole thing seems dodgy. I decided to cancel the insurance and I was charged more than a months fee though I had the policy for less than the 14 days cooling off period.”

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Posted 5 years ago

“Terrible company still haven’t paid out on my claim after 6 months total value of claim £1000 so far been interviewed in person for nearly 2 hours and been interviewed on the telephone multiple times very disappointing service as I am in my 70s”

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(Van Insurance) - Posted 6 years ago

“Flux direct take my money for deposit then cancel my policy saying I did not disclose information I asked for my deposit be returned to me but they refused will never use them again”

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(Van Insurance) - Posted 6 years ago

“FluxDirect (sister to AdrianFlux) gave my boy a good price for his learner insurance. At £588 the nearest quote elsewhere was 4 figures. Problem was they were heavy handed, wanting to know exactly where he worked, how many hours, rate of pay etc. and requested proof via photocopies of wage slips. Scared to death we wouldn't inform them straightaway of his passing, they bombarded us with reminders that if we didn't, we would be breaking the law. On passing, his insurance cancelled itself, but instead of offering him a pro rata 6 months back less £100 and £30, they plucked a figure of 25% from nowhere (3 months) minus the £130. They were simply trying it on.”

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Posted 6 years ago

“too much info required never had to supply so much info for an insurance etc”

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(Car Insurance) - Posted 6 years ago

“Slow and expensive call centre. Could not deal with cancellation over the phone and then didn't complete request once email was sent.”

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Posted 6 years ago

“Great price but fluxscore app not worked for three weeks and login doesnt work, phoned twice and emailed. Say software probs but that means at present I am unable to view my new driver daughters journeys and updates on driving behaviour!! Been 3 weeks now and dont have time to keep phonin g again and again!!”

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Posted 7 years ago

Thanks for your comments. Your feedback is appreciated. I am sorry to hear about the problems you have encountered with regards to the Fluxscore app. I can see that one of our managers has reviewed your file and spoken to you about the matter and will continue to liaise with you until the problem is rectified. Thanks for your patience. Kind regards Simon

Posted 7 years ago

“Took out insurance for my daughter whilst on provisional whilst she was learning to drive. I was recommended them by a family member. Whilst this initial insurance was fairly good value, and having discussed the type of premiums to expect once she had passed her test the goal posts suddenly moved when i rang to upgrade the insurance. I was hit with a cancellation fee on the initial insurance and then the quote they offered was over 40% above the 'discussed premiums' beforehand - over £2000, whilst other applicable companies were offering significantly less. Felt very cheated and that Adrian Flux Insurance had me by the short and curlys!!!!... LOOK AROUND BEFORE USING THESE PEOPLE - now have to pay further cancellation fees but thankfully found far better value. If you need insurance whilst on a provisional licence I suggest you look elsewhere as any 'potential premiums' once a qualified driver will be null and void and you will find yourself having to cancel a policy, pay a charge and be subjected to a large increases - and the customer service team seem to 'lose your call' when you state a lack of interest - YOU HAVE BEEN WARNED”

Helpful Report

Posted 8 years ago

Hi Elliot, Thanks for your comments. Your feedback is appreciated. I am very sorry to hear that you are not happy with the level of service and have decided to cancel your policy. I have reviewed your file and unfortunately we are unable to provide you with a competitive quotation for your daughter now that she has a full licence. Our customer service department have tried to call you on several occasions to discuss this further but to date have been unsuccessful and have therefore written to you instead. If there is anything further that we can do for you or you would like to discuss this matter further then please email me at reviews@adrianflux.co.uk. Kind regards Simon

Posted 8 years ago

“After selling policy, they kept asking for proof of no claims, and proof of mileage. They treat you like a criminal. I would not use them again.”

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(Car Insurance) - Posted 8 years ago

Hi Geoff, Thanks for your comments. We appreciate your feedback. I am sorry that you are not happy with our service but it is standard procedure for us to ask for supporting documentation and most insurers will request proof of no claims bonus if applicable. The reason we ask for documentation is so that we can verify the information that has been supplied. This allows us to protect the insurance schemes that we have access to and in turn offer the most competitive prices we can for our customers. Kind regards Simon

Posted 8 years ago

“A lot of faffing taking photos of the car sending docs in then worrying they weren't insuring car didn't know car had alloys has standard on model I had etc had to ring about a dozen times at start of policy to sort out won't be renewing with them that's for sure”

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(Car Insurance) - Posted 8 years ago

“When they ring you and request document over the phone, they re-calculate the policy much higher price. Just watch out”

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(Van Insurance) - Posted 8 years ago

Flux Direct is rated 2.7 based on 334 reviews