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Flux Direct Reviews

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm only giving 1 star as I can't give none. I don't usually leave reviews so I'll keep it brief.....Absolute shambles of a process. The amount of info they 'require' AFTER you've purchased the policy is a farce. Zero mention of these documents when you're purchasing the policy. Now to top it off they are asking for documents I've already sent them. Never ever again will I insure with this mob. I'll be telling people to steer well clear.....Pun intended.”

Posted 7 years ago

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Hi Joe, Thanks for your comments. I am sorry that you are unhappy with our level of service. We understand that the paperwork does generate more work for you and for us, but ultimately our customers benefit from our stringent quality control of new policies as it allows us to accurately underwrite a policy with correct cover and pricing. Kind regards Simon

Posted 7 years ago

“No other insurance company I or anyone I know have been with, has asked for this much information. Spending my time putting my information into the website in the first place to get the insurance should be all they need and they should ask it all at the time. Not wait until after you think your insured to ask for more information that they shouldn't even need. I have sent everything they have asked and there now asking for it again! Absolute waste of time! Will NEVER be using them again!!!”

Posted 7 years ago

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Hi Jodie, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with the amount of documenation that we have asked for. It is standard procedure for no claims bonus evidence to be requested, as is a current mileage reading when a discount has been given on a reduced mileage policy. The only other information that we require is a copy of your driving licence and the accompanying check code. We do understand that sometimes the documentation that we request does generate more work for you and for us, but ultimately our customers benefit from our stringent quality control of new policies. As you took your policy out online it isn't possible to ask for documenation immediately. Instead all online policies are checked and then any necessary paperwork is requested. Kind regards Simon

Posted 7 years ago

“I was insured through Motability and decided to buy my own car to save money. I bought a secondhand car and insured it through Adrian Flux. I told you that I had 2 years "no claims" bonus but did not realise that Motability do not give any no claims. After paying you £344.44 I was told I need to pay double. Due to lack of finances i agreed to pay £100.00 up front and then try to get the rest together. I received a letter from you saying you were going to cancel my policy as I owed you £0.00. yes that's right £0.00. I phoned and spoke to a very arrogant lady who did not seem to give a damm. I have now cancelled my policy and you have kindly sent me back £83.00 from the £444.80 I have already paid you. Fighting Cancer and trying to deal with ignorant staff is not what I need. I am now with another reputable company with excellent customer service and reasonable prices. I am now adding the fact that I have been contacted and have agreed to their offer to resolve the issues above.”

Posted 7 years ago

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Hi Bryan, Thanks for your comments. I am sorry that you have experienced issues and have decided to insure elsewhere. I know that we have recently contacted you and hope that we have managed to resolve your issues. I also hope that you will allow us the opportunity to prove ourselves in the future and consider us again for your insurance needs. Kind regards Simon

Posted 7 years ago

“I have never dealt with such a bunch that are so incompetent it makes you want to cry! ! You receive multiple e mails (apparently sent out daily) asking for documents you have already sent. I have spent hours on the phone trying to sort it. I get cut off - moved from person to person kept on hold, then cut off. A girl just asked me for a degree abso. A decree absolute! for gods sake avoid these peole”

Posted 7 years ago

Read Flux Direct Reviews

Hi Dawn, Thanks for your feedback. I am sorry to hear about the issues you have experienced and apologise that on this occasion our level of service has been unsatisfactory. Kind regards Simon

Posted 7 years ago

“No customer care what so ever.... My son has had such a bad experience with them, don't be fooled by the low cost car insurance for learner drivers. How is it possible for them not to have received some of the documents they requested, when they were all sent in the same envelope?? My son called them so many times to explain this to them, no call back, no polite communication, just nasty letters demanding the documentation when we had already sent it; or cancellation of policy. why didn't they check in-house before sending such threatening letters! They then cancelled his policy, and demanded a large payment for cancellation. How can they justify this? After speaking with them they can't, they just want money for nothing! This is disgraceful customer care!! The car insurance may well be cheaper than some, but the after care and charges will sting your wallet. PLEASE..... think long and hard before using them for your insurance.”

Posted 7 years ago

Read Flux Direct Reviews

Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you have experienced issues and are unhappy with the service received regarding your son's insurance policy. I can see from our notes that we have subsequently spoken to you and provided assistance and hope that you will allow us the opportunity to prove ourselves by considering us again in the future. Kind regards Simon

Posted 7 years ago

“like many of your former customers,when you accepted my fee and agreed my insurance,i thought great,thats that sorted.not knowing that I would then be required to sign afidavits that I had a garage and that I would lock my car in it,you asked me for photos both sides of my driving lic etc,etc, I have been driving over 40 years and 10yrs ncb.i decided not to continue with your company as my insurance didn't start until 28th jan. you took my payment 11thjan ,I cancelled on the 13th over the phone.and was told it would cost me£50, I commented its a rip off,and was asked if I read the small print,and was told you would reduce it to £30.which you have taken// I am 78yrs old and never had the misfortune of dealing with people like yourselves. and I have now insured with a slightly more expensive company,online in 15mins. a lesson learned//”

Posted 7 years ago

Read Flux Direct Reviews

Hi Michael, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with the level of documentation that we have requested and as a result decided to cancel your policy. We understand that the additional paperwork does generate more work for you and for us, but ultimately our customers benefit from our stringent quality control of new policies. This allows us to accurately underwrite a policy and provide correct cover and pricing. Kind regards Simon

Posted 7 years ago

“Charged me £150 to cancel my learners insurance, so I basically paid for a whole year for 3 months driving, avoid at all cost!”

Posted 4 years ago

“I went with this company as I could do it on line. However they took my payment but insisted I called them to finish off. But the phone lines were closed. The following day it took me 20 minutes to get through and a further 50 minutes to go over every single question again! If I’d have known that I would have insisted on a refund. I emailed them later on to request some information or a call back and I had an email back saying I was free to call them whenever. No good when u work full time with only half an hour for lunch! Awful customer service and do not recommend at all.”

(Car Insurance) - Posted 4 years ago

“MY NUMBER IS 37611026 SIMON LETS SEE WHAT YOU DO ABOUT THIS . AVOID this company. They are cowboys. It was not clear that I signed up for a smart box with my insurance. This arrived in the post via courier. I was not sure what it was but opened the box genuine mistake! I found out I have to put this gadget which measures miles on the windscreen and have trailing wires running over my Aston Martin. (I dont mind miles being measured but object to wires) I phoned the company and said I did not want this gadget stuck to my windscreen they said because I opened the OUTER packaging (I have not opened the inner packaging) I have now to pay £195 if I want to cancel my insurance which was due to start in 6 days. If I had used the gadget and my insurance started then they may have a point for a charge of some sort but my insurance had not started and I only opened the outer packaging! AVOID AVOID AVOID. £195 FOR OPENING OUTER PACKAGING. I AM CONTACTING THE OMBUDSMEN AND TRADING STANDRDS DON'T MAKE THE SAME MISTAKE AS ME OR YOU WILL REGRET IT. NOW INSURED WITH PRIVILIGE 14 DAY COOLING OFF PROPER COMPANY RUN AS IT SHOULD BE. DO NOT USE THEM AVOID AVOID AVOID. USE AT YOUR PERIL. IWILL UPDATE WHAT SIMON HAS DONE ON THIS BOARD.”

Posted 5 years ago

“Parts stolen off my classic/vintage Foden lorry. As I thought a simple claim! No! Adrian Flux quizzed/interrogated me, by 2 different people and then subjected to a conference call including the DVLA, this took on and off 2½ hours in all. Yes I am clean! A clean licence and 56 years of keeping my nose clean! However devastated as to my loss of the 70 year old parts. I have 10 classic vehicles, some insured with NFU, Flux could learn a lot from the NFU!”

Posted 7 years ago

Read Flux Direct Reviews

Hi Derrick, Thanks for your comments. Your feedback is appreciated. I am sorry to hear about the theft of parts from your classic lorry. Please accept me apology for the length of time that you were on the phone for when dealing with this incident. If you have any further issues then please email me at reviews@adrianflux.co.uk and I will ensure you are contacted as soon as possible. Kind regards Simon

Posted 7 years ago

“Great price but fluxscore app not worked for three weeks and login doesnt work, phoned twice and emailed. Say software probs but that means at present I am unable to view my new driver daughters journeys and updates on driving behaviour!! Been 3 weeks now and dont have time to keep phonin g again and again!!”

Posted 7 years ago

Read Flux Direct Reviews

Thanks for your comments. Your feedback is appreciated. I am sorry to hear about the problems you have encountered with regards to the Fluxscore app. I can see that one of our managers has reviewed your file and spoken to you about the matter and will continue to liaise with you until the problem is rectified. Thanks for your patience. Kind regards Simon

Posted 7 years ago

“DO NOT USE. BUNCH OF CONS. CHARGED MY DAUGHTER A CANCELLATION FEE OF £153.17 AFTER 3 WEEKS OF BEING INSURED!!! BE WARNED”

Posted 7 years ago

Read Flux Direct Reviews

Hi Sonia, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with our level of service. I will ensure that a member of our customer service department contact you to discuss your issues and assist you. Kind regards Simon

Posted 7 years ago

“Was asked if I had driven a rear wheel drive car before when I said no not yet , they come back with I have to cancel my current policy and start a new one which is going to cost mmore this company are not on your side! They make everything difficult and I am not happy I am 99% sure I will never use flux! And I will definatly tell anyone who is considering it what trouble I've had!!”

Posted 8 years ago

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Hi Callum, Thanks for your comments. Your feedback is appreciated. I am sorry that you are not happy with our service and have reviewed your file. I can see that you have recently contacted us regarding a change of vehicle quotation from a front wheel drive vehicle to a rear wheel drive vehicle. The insurer who you are currently insured with requires previous experience of rear wheel drive vehicles and consequently we have had to look at alternatives. I have arranged for a member of our customer service team to call you as soon as possible to discuss this further and try and assist. Kind regards Simon

Posted 8 years ago

“I think this is the worse car insurance I EVER took out. I was told over and over again that I failed to provide my V5 and drivers license, when I emailed and sent copies in over and over. 1 month later I was charged a "non- disclosure" fee, and 2 months later I was told with my DOB and car Reg I would not be able to get insurance from them. I therefor was forced to cancel my policy and had to pay over £350 in fees for 2 months "insurance". When I thought I finally got out of their trap of fraudulence, I got another bill of £65 stating they miscalculated. So, basically I had 2 months of insurance for over £400. They are FRAUDSTERS!”

Posted 8 years ago

“Why didn't I read the reviews first ??......... What a dreadful Company, they should be shut down, I agree with other reviewers”

Posted 8 years ago

“once my policy expired, i called to get my proof of no claim discount. this was promised to be automatically sent immediately after expiry. this was done by multiple people. 5 days later it has still not happened and on calling customer service, they say the previous colleague forgot. I can't understand how you can forget something that was automatic. poor service.”

Posted 4 years ago

“They charged my son £150 cancellation fee when he passed his test and had to cancel his learner insurance, basically he’s paid for a years insurance for 3 months driving. I would advise anyone to avoid this company!”

Posted 4 years ago

“Bunch of tossers”

(Car Insurance) - Posted 5 years ago

“your policy has been cancelled. We are authorised by your insurer to act as their agents for the purposes of cancelling insurance cover and give you notice that all cover on your vehicle is cancelled as from seven days after the date of this letter. You are required to return your Certificate of Insurance/Temporary Cover Note immediately, this being a legal requirement of the Road Traffic Act.”

Posted 7 years ago

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Hi, Thanks for your comments. I will ask a member of our customer service department to contact you as soon as possible so that we can determine the exact nature of your issue and assist you. Kind regards Simon

Posted 7 years ago

“Was passed around from department to department and all I had intended to do was change my car. After being quoted £1000 I had phoned up to buy that policy however, their systems were down for a weekend so no car. I eventually got through the following week and they told me they could not honour the policy as it was a fault with GoCompare (I said that I brought the car in 2016 and it reached their system as 2014 for some reason) and said that I would have to cancel my existing policy (losing 7 months no claims and £100s) and to take out a new one that would now have to be £1900. After much thought I phoned back and asked about that policy which in 10 minutes time increased to £2300. Needless to say the staff who repeatedly said 'That's not my department' were little to no help at all. Long story short, I am now with 'esure' who were much cheaper with an excellent service. Avoid these messers at all cost, even if it looks like a good deal, it's not worth the headache.”

Posted 7 years ago

Read Flux Direct Reviews

Hi, Thanks for your comments. I am sorry that you are unsatisfied with our service levels. I will ensure that your file is investigated and a member of our customer service department contact you as soon as possible to discuss your issues further and assist you. Kind regards Simon

Posted 7 years ago

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Flux Direct is rated 2.7 based on 334 reviews