Rip off!! the only thing that went well was the date they fitted the black box. From then on nothing but problems for my son. They charged him extra for miles,wanted an extra £50 per month because he stayed else where a couple of nights a week due to work commitments. My son paid this because he wanted the one years no claims. He had a small bump to his car, which was no fault of his in march this year,the car was an old corsa with scrapes and a couple of dents in on it anyway when he bought it. The company phoned him and asked about it,, it was totally fine and my son clearly stated he did not want to make claim. The man on the phone said ok no problems then basically. Its coming to the end of the year and suprise suprise he got a call today about the CLAIM HE MADE IN MARCH!!! totally fuming as he has heard nothing at all about this since MARCH!! No letters or emails. And as i have said HE NEVER MADE A CLAIM!! so now he has a fight on his hands about this and i bet you all the money in the world they do not have the recorded phone call they apparently always do. Bare in mind this now NOVEMBER!!My son is a good driver, never speeded, always paid direct debits on time. Disgusting company!! Cant wait to get rid of them. I will make sure i slaughter this company on every review site i can find.