Fresh Insurance Reviews

Name: Fresh Insurance
Rating: 4.02

4.0 Rating 82 Reviews

76 %

of reviewers recommend Fresh Insurance

Company Reviews

Questions

Metrics

4.0

Based on 82 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

01527332231

Write Your review

Tell us how Fresh Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT INSURE WITH FRESH COVER/ DAVIES GROUP! No response for days and then they finally decided not to cover my mobile phone screen damage because the mobile was a gift from my mother and not in my own name. Despite having numerous other ways of proving the mobile belonged to myself they still would not accept this and denied my claim. Terrible customer service and will find ANY tiny loophole to get out of actually honouring a policy. Disgraceful.”

Helpful Report

Posted 3 months ago

“very slow response to query - no callback done so had to follow up myself”

Helpful Report

Posted 1 year ago

“Useless every time I call I get cut off!!”

Helpful Report

Posted 1 year ago

“we reported a bust pipe on the 19th. of December 2022. today on the 3rd. of March 2023, we are still without a home, without repairs.we get ridiculous answers from the consortium . They are acting like a bunch of headless chickens and knows what is going on.. real shameful. our step by step report now is 8 pages and will be provided when and where it is needed.”

Helpful Report

Posted 1 year ago

“Unable to get through to renew my policy. I have sat listening to music and being told I am number 1 in the queue for an hour overall (several attempts of between ten and twenty minutes). No one is picking the phone.”

Helpful Report

Posted 2 years ago

“I was really thankful to speak with two kind people on the phone today from Fresh Home Insurance. All my questions were answered at a steady pace so that I could understand. I was able to automatically renew my policy with them, be sent the documents by e- mail , and print them . Also enabled a direct debit to be set by phone today too. Thankyou.”

Helpful Report

Posted 3 years ago

“Thank you Jessica Evans for such a polished patient and very competetive quote. You have saved me £175 of much needed funds. Thanks a million !”

Helpful Report

Posted 5 years ago

“Fresh were unable to take yearly payment for some reason and as I was I. Hospital they very kindly gave me a weeks grace so I could pay when I returned home This gave me great peace of mind - thank you”

Helpful Report

Posted 5 years ago

“Called to amend the home insurance policy and they were extremely helpful. Amazing price too for my insurance - a full £200 saved!”

Helpful Report

Posted 5 years ago

“Great to deal with very helpful and policy price was great recommend!”

Helpful Report

Posted 5 years ago

“The person to whom I spoke, I think she is Chanelle, was very courteous and helpful.”

Helpful Report

Posted 5 years ago

“Didn’t make a note of the young man’s name but he was polite, knowledgeable, patient etc.,etc., He arranged house and contents insurance for me where others had quoted double and kept me waiting days for Underwriter’s decisions. Will be recommending to everyone I know.”

Helpful Report

Posted 5 years ago

“Spoke to a lady called kimberley today to discuss a new policy and she was so helpful and explained things clearly. I love good customer service and it is this that made me choose your company. Thank you kim”

Helpful Report

Posted 6 years ago

“Very happy and good value for my 150 pictures”

Helpful Report

(Home Insurance) - Posted 6 years ago

“As far as I am concerned, the company and the face of the company, is the person that you are dealing with. Chloe Stone was that person, we had a difficult situation to deal with, solicitors were involved! Chloe was kind, understanding, patient, professional, diligent, I could go on, but you get the picture! We have eventually exchanged contracts on a property and completion is in days and I have to say, exchange of contracts may not have even happened by now, if it wasn’t for Chloe’s efforts. If Fresh have any sort of award scheme, then I think that she should be recognised, because she is a shining star. Thank you Chloe Stone”

Helpful Report

Posted 6 years ago

“Excellent fast and courteous service from Jordan”

Helpful Report

Posted 6 years ago

“Fantastic service from Ryan Thorpe, very polite, knowledgeable and friendly sales adviser. Helped me get the cover I needed as a foster carer with no drama.”

Helpful Report

Posted 6 years ago

“Dishonest - Fresh make it impossible to claim”

Helpful Report

Posted 6 years ago

“very poor service, offer a 'cheap deal' but if you've had a claim or want something expensive insured, forget it, had to continually go off to speak to the underwriters leaving me waiting for an age on the phone after I had already fully filled out their long comprehensive online form, don't think they know what they are doing......”

Helpful Report

Posted 6 years ago

“Luke Lloyd was patient, clear. He was knowledgeable and when he didn't know consulted the broker. It was efficient and ensured I was appropriately covered for my non standard circumstances. The quote was also the cheapest I have found.”

Helpful Report

Posted 6 years ago

Fresh Insurance is rated 4.0 based on 82 reviews