Received an email informing me that this company was not inviting me to renew my car insurance. No explanation given. Could not speak to a real person. Eventually discovered the reason was my age, I'm 81! This smacks of age discrimination. In 65 years of motoring (cars and bikes), this is one of the worst insurance companies I have ever dealt with. If I could have given zero marks I would have done so. Customer service with this rabble is a joke.