General Accident Reviews

3.0 Rating 576 Reviews
49 %
of reviewers recommend General Accident
3.0
Based on 576 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week

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Anonymous
Anonymous  // 01/01/2019
My car was hit whilst parked outside my property overnight by a stolen vehicle. The police attended & supplied a crime number from which GA could obtain all the relevant details for the other vehicle / owners insurance as verified by North Yorkshire police, BUT GA couldnt be bothered to obtain this information from the police & claim through the other parties insurance, & decided themselves that it was easier to put the claim against MY insurance! I raised a complaint with GA after ringing NY Police to verify that the information was available to GA, but received a call from GA yesterday stating that ‘they will not be looking into my complaint any further as they have done nothing wrong & as they have no info. regarding the other vehicle it will be fault (claim) on my part. I asked if they had been in touch with police-- GA said they had last Thursday and as of now had no response’ AVOID THIS COMPANY LIKE THE PLAGUE - THEY DON’T WANT TO DO THEIR JOB OR SPEND ANY TIME CHASING INFORMATION WHEN IT COMES TO NON FAULT INCIDENTS & WILL SIMPLY CHARGE IT TO YOUR OWN POLICY & EXCESS, & THEN CHARGE YOU EXTRA FOR THE PRIVILEGE FOR THEM NOT DOING THEIR JOBS WHEN YOU RENEW YOUR POLICY!
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Posted 1 week ago
Horrendous company - Do Not Buy Insurance From General Accident Trying to contact them on the number they provided for two days in row. On every attempt I get an auto response asking me to hang up and try again later as all their operators were supposedly busy. They sell insurances to customers with a false pretence and then leave customers to keep trying to call them in order to sort out their insurances. They have one start review on most reviews sites including TrustPilot and the way they treat their customer especially when you have to make a claim is horrendous. This is basically like not having an insurance. Apparently they are part of Aviva so Aviva must be just as bad to associate themselves with companies such as General Accident. I am now planning to lodge a complaint with their two services regulators; the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA).
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Posted 3 weeks ago
I have to say, I have not required to take out an insurance claim - by the looks of the reviews, I will probably never do it. That being said... I have been using GA for 2 years now straight after getting my license and I've had nothing but good things to say. They track my breaking and acceleration and I do admit from roundabouts to 60 roads, I do get marked down. The point system is on a 0-100 scale being monitored on: Speed, Time of day, Smoothness and length of drive. Any time past 10pm and you will get around 50-60 i believe for time of day. everything else for me is usually above 80. My score after 2 years has averaged to 71/100 which is still considered good driving and my premium has gone down. I have had to email when my policy renews as I took it out on 28th but I dont get paid till the end of the month so the money comes out too early. Making this change causes a double payment for the first month, one on 28th and one on the 1st but my last month is free. Changing this over the first time was a hassle and took about 2 weeks to sort. Their customer service is really lacking. And I dreaded the 2nd time around, but this was sorted fairly quickly after I knew what I was expecting. Overall they are a great telematics company (for the driving experience) and are quite lenient with the scoring.
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Posted 1 month ago
My husband had car insurance for years with this company , his renewal is due May 24 they sent all renewal details , followed by a letter saying they were no longer insuring him because he’s over Eighty , he’s 82 this August but they insured him last year at 81, but now it’s their policy not insure over eighties Disgusted customer
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Posted 1 month ago
62% increase in premium from last year. How can that be justified? Be very careful when taking out insurance with GA.
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Posted 1 month ago
Very poor customer service and wanting at the same time.I sent an email requesting for help then someone responded but chose to ignore me on other issues and responded again after a day.Pathetic customer service
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Posted 2 months ago
Horrendous company. I was hit by a car whilst stationary. Questioned like I was with fault when all evidence provided was good enough from my side. Documentation they ask for is like a on going list.I haven't been informed about whether the other party has been contacted. I am still hoping I will get the 100 excess back Stay away please
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Posted 2 months ago
Dreadful customer service, mismanagement of an accident claim, incompetence including adding the record of an accident to my wife's insurance history that happened in a country she's never been to in her life and that they admitted that they think is a fraudulent claim by the other driver. I can't encourage anyone thinking of taking out insurance with them strongly enough to use another Insurer.
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Posted 3 months ago
Useless company. They exploit young drivers, see them up with a black box, cancel their insurance with a 7 day notice and still £50 off their account despite the fact that they cancelled the insurance. DO NOT DO BUSINESS WITH THEM
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Posted 3 months ago
The worst place to make a claim. They be sitting there with every document the requested from u and when it's time to pay out you can't get it....They compensate for 5 days loss of use and take months to settle....I would NOT recommend anyone to this place....worst insurance company
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Posted 3 months ago
This company wants shutting down they are nothing but a bunch of thieves. They answer to nobody and get away with it because its big GA.i had moron crash into me while parked and drove off this was in November 2022 . He was caught by a witness and the case was settled in court. I have still not received my excess money when the car was repaired in December. I have had no contact from general accident whatsoever from day one except to contact their solicitors carpenters who are also a disgrace. They don't answer the phone or reply to emails. Until I read these reviews I thought it was just me I'm flabbergasted how many people have been scammed. Where is the financial conduct authority hiding not fit for purpose I even contacted the financial ombudsman who said it could be six months to get a reply. It seems to me they all s### in the same pot FRAUDS.stay well clear
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Posted 8 months ago
Totally unhelpful nightmare to try to deal with no human contact your just passed from one department to another try on line is impossible I just want to cancel my policy and go elsewhere as soon as possible not intrested in all there gobbled gook online which is no help at all
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Posted 8 months ago
If you are thinking about going to general accidents for your insurance, I would strongly recommend against it for the following reasons: 1. miscommunication between them and the black box installer. 2. they go against their own written word, meaning either misinformed staff, or miscommunication between staff members. My first attempt to get my black box installed was failed because of the installation company, Hyde Park corner. The installer both arrived at the location, and left, BEFORE THE ARRANGED APPOINTMENT! But the second attempt was failed 100% because of miscommunication between general accident and Hyde Park corner. General accidents told me their only available date for installation was a work day for me, and the person I was speaking to on the phone didn't even bother to ask what my available time at my workplace were, and therefore was unable to communicate to the installer what my work hours were. The installation happened to be a morning appointment, meaning the installer arrived 15 mins before I would have arrived at my workplace, and he then left there and then. On the day of the third appointment, at my home address, the installer, after looking at my car with ignition on, informed me that he was not authorised to install the black box because my vehicle had air bags fitted, which is standard for my model of vehicle!!! This should have been preempted and therefore pre allowed. After this third failed attempt, general accidents then told me that instead of me contacting them to arrange the fourth install, that vodafone would instead contact me. They then went against this written word and in turn cancelled my insurance, causing me to now pay 2.5k a year for my new insurance because of the cancellation! So I would definitely not recomend general accidents, if I had to jump though this many hoops to just get my car up to spec with their policy, who knows how many hoops to jump through if I was actually making a claim!
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Posted 8 months ago
Awful company to be with for car insurance, tried to contact them by phone and no reply, Locks you out of your account so you cannot change any of your details on your account, tried to cancel on a cairtan day but refused to accommodate this and canceled the policy early!!! Would not recommend to anyone
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Posted 8 months ago
Worst provider I've been with. Currently with this provider. One star is too much. Worst experience of any insurance company I've ever used. I was crashed into last year, while my car was parked in a car park. After getting my car repaired at the place of my insurers choosing, I've been out of pocket £350 pounds from my excess which they made me pay. General Accident have made no effort to recoup my losses from the at fault party's insurer, spoken to them multiple times on the phone and all they do is pass the buck, or leave you on hold for hours. The customer service on the phone has been awful. If you love terrible customer service, don't want any help from your insurance if you need to claim and want to be out of pocket hundreds of your own money as well then they're for you, if not, stay clear.
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Posted 11 months ago
It has been 4 days since my accident and I am yet to receive any form of real customer service from their organisation. I have called in numerous times and even had one of your team members plus the phone down on me! I called today at 16:49 How can they operate as a company and mention courtesy car, yet tell me to wait 3 weeks!! I’m an NHS key worker who needs a vehicle and on top of that I’m a carer for my elderly mother who has co-morbidity issues! I have asked on numerous occasions to speak to someone senior and told there is no-one. How can this be?
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Posted 1 year ago
AFTER MY VEHICLE WAS HIT BY SOMEONE INSURED WITH THIS COMPANY ON THE 19TH DECEMBER, 2022, MY DOCUMENTS WERE SUBMITTED ON THE 29TH. THE DRIVER WAS TOLD HE WAS WRONG IN THE POLICE STATION, BECAUSE HE RAN OFF THE WHOLE ROAD AND HIT ME IN MY NEIGHBOR'S FRONTYARD. THESE PEOPLE CALLED ME, DIDNT WANT TO COMPENSATE ME ALL MY MONEY. THE TECHNICIAN ARGUED AND BLAMED ME FOR THE DAMAGES WHEN HER INSURED HIT ME. WHEN SHE GOT THE POLICE REPORT, SHE CALLED ME BACK VERY NICELY AND INFORMED ME, ILL GET ALL MY MONEY. NOW I SIGNED FOR THE CHEQUE ON THE 17TH OF JANUARY, 2023. THREE DAYS LATER ON THE 20TH THEY CALLED AND SAID THEY MISPLACED MY DOCUMENT. I RESENT IT. CALLING TO FIND OUT IF THE RECIEVED IT, I WAS TOLD THE WOMAN BY HER DESK BY ANOTHER WORKER. YET THE PHONE WENT UNANSWERED WHOLE DAY. AFTER THREATENING TO TAKE LEGAL ACTION, I RECEIVED A CALL IMMEDIATELY FROM SAID PERSON WHO HANDLED MY CLAIM. THESE PEOPLE ARE VERY UNPROFESSIONAL AND UNETHICAL. DO NOT DO BUSINESS WITH THEM.
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Posted 1 year ago
Very easy to set up and lots of great inclusive options and brilliant price for car insurance
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Posted 1 year ago
Stay away from them. They will charge you money and after a while, they will say you are not qualify for their coverage. I had already declare all my modifications before I paid the money. They had accepted and charged me deposit. Then after a while, they suddenly ask me everything again and tell me that they will not accept my car. And they also not gonna give me my money back, which I had paid already.
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Posted 1 year ago
Very easy to use, great company
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Posted 1 year ago
General Accident is rated 3.0 based on 576 reviews