Name: General Accident
Rating: 2.97

“Super .just saved £577. Previous insurance renewal £936 GA insurance Premium £359.”

Posted 5 years ago

“Avoid ! No customer support after 28days of policy! Cancelled my sons insurance as stated they had not received NCD letter even though it was emailed to them, gave him less than 24hrs notice , unable to contact anyone, so had to get a new policy out with another insurer!!”

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Posted 5 years ago

“If I could give them zero stars I would they cancelled my insurance with 2 days to go so I lost my 2 year claim”

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Posted 5 years ago

“Their website has been down for 2 weekends in a row.. not only that if you are an existing user you cannot get phone support. If you need to change your car, buy a car, modify your policy there is 0 way to do so. Absolutely shocking how can a company like this be down for 2 weekends in a row. 1 star, avoid like the plague. You need reliability out of a car insurer. General accident are NOT RELIABLE AVOID!!!!!”

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Posted 5 years ago

“Shocking , they ignore your Emails, with drew my legal support , mismanaged my case and it cost me. Rude staff .....dreadful avoid at all cost”

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Posted 5 years ago

“Very helpful a good service”

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Posted 5 years ago

“they are scammer.. people don't use them”

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Posted 5 years ago

“AVOID AT ALL COSTS just a scam to prey on young people they will cancel your policy and make you pay hundreds extra every year for the rest of your life and there's nothing you can do!!!!!!!!!!!”

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Posted 5 years ago

“Changed vehicles and due to their poor website was unable to alter policy with timings required. No phone access to speak to anybody. Paid £200+ in April for the insurance and have just got an £86 refund with a £56 cancellation fee. If I could give zero stars that would be a fair reflection, thankfully we never had an accident and had to try and contact them. Would avoid in the future.”

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Posted 5 years ago

“No customer support after 28 days the app doesn't work and no online support either not a good company to use”

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Posted 5 years ago

“My only current issue with GA is that my blackbox seems to only consider lower scores. My bb score per journey rarely if at all drops past a certain benchmark but over the weeks it continuously drops despite my individual journey scores not decreasing. Even when I drive near perfectly my score doesn’t improve. And I always always lose a point when I drive on the motorway which is impossible to avoid because of where I live and where I go to uni. I’m a student and I can’t afford to have my insurance cancelled because of “bad driving” where it isn’t even the case. I went with them because they’re cheap and I anticipated no issues but the lack of accuracy on this blackbox is an issue waiting to happen. And obviously there’s no phone to call them on or an alternative blackbox they can install so I don’t even know what to do or if I can get help. It’s frustrating because I’m not looking to cancel I just want a fairer blackbox so I can finish out my contract and shop elsewhere come renewal time.”

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Posted 5 years ago

“very poor customer service, I am not happy that there is no customer support telephone number, having being waiting since Saturday 20th July for answer to an email sent an automated reply but this did not answer the enquiry I sent so rent sent email to team@generalaccident.co.uk and still waiting in the automated reply they stated emails are answered within 24 hours I am still waiting, I could do without the hassle as I am suffering from cancer if I don't here from them in a couple of days then I will make an official complaint”

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Posted 5 years ago

“Self service with out any personal help or possiblity of any help”

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Posted 5 years ago

“Changed car could not quote me on new one as was not on system no one to talk too had to cancel and no money refunded had to email back and forth there issue is won’t go back to my PayPal Emm strange no issue with no one else so they will send a cheque in next 10 days after already waited 14 to try and get my own money back. Horrific way to treat customers...”

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Posted 5 years ago

“Terrible service, cancelled me 5 days into my second year with them for speeding when i wasn't even driving the car as i was on holiday, then decide to take another payment even though my insurance has been cancelled. i would pay a bit extra and go with a better provider, this company is a joke and don't care about there customers in the slightest, would highly not recommend them in anyway, should be shut down.”

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Posted 5 years ago

“I wouldn't even give these one star but… I wouldn't even give these one star but had to coz you cant Wright anything with out clicking a star I wouldn't ever use this company ever again thay have no summer services what's the weather there as far as I can workout as you can not ring them and when you do send an email you get no really person mail you back or ring you back And just so you know you can not set you direct debit up for the day you get paid it will only go from the day you set the policy you can not change this with out a fight on your hands I have now cancelled my policy with this company and you cant get help with anything oh and they have taking 2 payment on one day out of my bank Please please please dont use this company it is ridiculous how bad it is”

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Posted 5 years ago

“I wouldn't even give these one star but… I wouldn't even give these one star but had to coz you cant Wright anything with out clicking a star I wouldn't ever use this company ever again thay have no summer services what's the weather there as far as I can workout as you can not ring them and when you do send an email you get no really person mail you back or ring you back And just so you know you can not set you direct debit up for the day you get paid it will only go from the day you set the policy you can not change this with out a fight on your hands I have now cancelled my policy with this company and you cant get help with anything oh and they have taking 2 payment on one day out of my bank Please please please dont use this company it is ridiculous how bad it is”

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Posted 5 years ago

“Terrible customer service, my insurance automatically renewed therefore I was wanting to ring up and cancel on the first day. I was unable to ring as it said my policy number was incorrect even though it wasn’t. I have had to do this via the website which states they will give me a full monthly refund. When reading other negative reviews this is often not the case, fingers crossed they do actually give me my money back as i will not be able to phone anyone to sort this out. Emails are only answered on a weekly basis.”

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Posted 5 years ago

“Give false claims of speeding, harsh braking etc”

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Posted 5 years ago

“Not able to add NCD from previous insurance. No telephone support absolute joke of a company. Avoid at all costs high interest rates monthly too”

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Posted 5 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

General Accident Reviews