General Accident Reviews

Name: General Accident
Rating: 3.04

3.0 Rating 562 Reviews

50 %

of reviewers recommend General Accident

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3.0

Based on 562 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

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“Very easy to set up on internet”

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(Car Insurance) - Posted 4 years ago

“Up til now I have no problems with general accident, I spoke to them when I decided to go with them, they talked me through the agreement and I accepted there and then”

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(Car Insurance) - Posted 4 years ago

“AVOID!!! I went with this company due to it being the cheapest. However, months down the line they cancelled my policy due to black box scores. I was not contacted about this. I tried to contact them but they had no telephone line. I had to make a new quote to actually be able to speak to somebody. Absolutely appalling customer service. I certainly paid the price for using a terrible company like these.”

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Posted 4 years ago

“I will NEVER renew or recommend anyone to general accident. Been with them 2 years and never claimed. However, im in a non fault claim and 3rd party dealing with all my claim car and personal injury. I have been trying to change my policy, amend my policy, and take out gap insurance, plus ask about legal protection. I tried to do on line but does not give options , quotes etc. Or answer 2 questions so i asked for a call . The reply was if i want a call to discuss my policy then i will be charged administration fee. .how do they get away with this. Im 5 days off getting my new car i fear i will get nowhere. I cant talk to a pc . I need a human being to go tho options. My advice STAY CLEAR of this company . Never again will i use”

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Posted 4 years ago

“First class very A1in every department Highly recommend”

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(Car Insurance) - Posted 4 years ago

“30 mins on the phone and still no answer. just want to know what the clause means re no cover for theft if thatcham item not used. car comes with a factory alarm. nothing to say how long i have to wait. consider this poor customer service when they want my money,,”

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Posted 4 years ago

“I insured my car because the quote offered was reasonable. I have not had any dealing with General Accident since buying my policy so I can’t offer any criticism, good or bad.”

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(Car Insurance) - Posted 4 years ago

“They seem ok but you have to download and print everything which is ok if you have a printer, I didn't know this when I took the policy out if I had I may not have taken it out.”

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(Car Insurance) - Posted 4 years ago

“Expensive to leave - will not be renewing for the other car I have a policy with them Cannot recommend”

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(Car Insurance) - Posted 4 years ago

“Telematics lack of customer services”

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Posted 4 years ago

“Cheapest insurance that was around to be honest”

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(Car Insurance) - Posted 4 years ago

“Easy to deal with very competative quote also low charge on monthly payment plan”

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(Car Insurance) - Posted 4 years ago

“I would consider General accident to be very easy to deal with. Very competitive quote ,and for us older customers you can contact them by phone for the first month and it doesn’t take you half a day looking through the small print to find their phone number!”

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(Car Insurance) - Posted 4 years ago

“Terrible company. Been with them one day and driving over the limit once gave me a terrible score. Also the road I drove on is private and therefore “unnamed” which meant my score went down hugely. Very disappointed. Never should’ve gone with them”

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Posted 4 years ago

“I have had no dealings with this company to make a comment”

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(Car Insurance) - Posted 4 years ago

“DIABOLICAL!!! One star is too much and I believe this company to be fraudulent. I have been ripped off!! My policy was cancelled and I was charged for the pleasure, despite uploading my no claims proof via the automated website service following a reminder. No email trail available, therefore I am out of pocket and annoyed!! I was hoping for a response from them as I wanted to discuss my policy URGENTLY. I found myself uploading typed letter to the company via the document upload facility, which fell on deaf ears! NEVER EXPERIENCED CUSTOMER SERVICE LIKE IT IN MY LIFE!!”

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Posted 4 years ago

“Unable to contact anyone with regards to an urgent matter regarding false claims on the black box fitted on our car. no response to emails apart from the automated response of 48 hours. very unhelpful when the matter is URGENT. poor customer service. will not be reccomending”

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Posted 4 years ago

“I know it's a online insurance, but I find it strange how it take 48 to respond to your emails send directly to them, but respond to reviews on here straight away. when I asked for a phone call to discuss some issues with my account, I got an email back to only tell me they won't have a number to call on as it's all done online. However my issue was that they have put me down as 3 claims, when it was 2 (1 I wasn't even in the car of, but because it was a hit and run situation they said it needs to go against me?!).. is all i wanted was to speak to someone to get the issue sorted. Also wanted a quote assessing before I brought a new car but again, has to be online...therefore you can't ask any questions with the price. Every reply you do to the emails they finally send you, you have to wait another 48 hours for them to get back to you. If you don't need to speak to them at all then they are perfect as they are cheaper than some,but when you have an issue, accident or query they are rubbish unfortunately. They are no help whatsoever. The second my insurance is up I shall be moving. I'd rather pay a bit more than be worrying non stop whether my information is correct and know I can speak to someone to actually resolve it.”

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Posted 4 years ago

“GA were very quick to respond to my claim and settled in a very short period of time. I was pleased with the amount they offered and would have no hesitation in recommending them.”

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(Car Insurance) - Posted 4 years ago

Hi Ronnie, I'ts great to hear you're feedback! We hope to see you back at GoCompare soon. Thanks, Jenna.

Posted 4 years ago

“So far so good”

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(Car Insurance) - Posted 4 years ago

Hi Norman, Thanks for leaving your review! We hope you'll visit again soon. Kind Regards, GoCompare.

Posted 4 years ago

General Accident is rated 3.0 based on 562 reviews