General Accident Reviews

Name: General Accident
Rating: 3.00

3.0 Rating 573 Reviews

49 %

of reviewers recommend General Accident

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3.0

Based on 573 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Really easy decision to change to GA.”

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(Car Insurance) - Posted 5 years ago

“No call centre have been sending emails to change address but no one bothers to get back to me so looks like am not insured as I have not told these cowboys where I am living, will be using different insurance company next time”

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Posted 5 years ago

“If you have The General Auto insurance, you better have a good lawyer on stand by. I was sitting at a red light and was hit by car going over 35 mph. My rear bumper was damaged and other car had their front destroyed . The General only will pay for half a bumper and half the paint, spoiler not covered. But my paint was all over her car. Body shops in my area do not want to work with the General . My car has been in the shop for 4 weeks. Very Bad insurance!”

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Posted 5 years ago

“no problems got all my paper work good customer service alls good”

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(Car Insurance) - Posted 5 years ago

“Unable to comment as not had to use them.will have better idea when renewal comes through. Will see how much it goes up.”

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(Car Insurance) - Posted 5 years ago

“Big over charge for cancellation of motor policy which only had three months to go”

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(Car Insurance) - Posted 5 years ago

“Cancelled my insurance due to speeding offences that took places when I have a telematics for work which says I've been driving fine. Their app states ive been driving fine as well with speed being exceptional! Worst insurance company going as there is no telephone number for customer services just an email. I've been having problems with the black box and they seem to not listen. A other way to con you out of money”

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Posted 5 years ago

“Like all insurance companies they’re expensive but not as expensive as some.”

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(Car Insurance) - Posted 5 years ago

“Its a shame you cant leave 0 stars unbelievable, but at least I found that out before my policy started and cancelled. I wont bore you with the details but as others have said you can not speak to a real person and I suspect its overseas handling the email as they could not read a renewal notice from my current insurers correctly. I would GO ELSE WHERE AT ANY COST, wasted half a day dealing with a load of Idiots or perhaps one really good idiot via email. I will say that at least they did reply to the e mails which I suppose qualifies for one star. I do hope their managers look at this at at the very least thrash them within an inch of their lives.”

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Posted 5 years ago

“Told them I would not be renewing policy and they tried to say it would cost me”

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Posted 5 years ago

“What ever you do, do not insure your vehicle with this company. No telephone number is available to start off with, they do not contact you within the agreed time and I am honestly mortified that they have cancelled my insurance without giving me an explanation. They have told me I have been speeding when my app says my speed score is excellent and the only thing I can think that they have penalised me for is for letting my car stand when stationary. I advise you not to insure your vehicle with this company as it seems they will do anything to cancel your policy just to take your money and scan you over. I have now had to take legal actions and go through the ombudsman.”

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Posted 5 years ago

“Quick and easy transaction.”

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(Car Insurance) - Posted 5 years ago

“Hit and run accident van hit my car, total write off. General Accident settled my claim with their direct line for claims, the settlement Fee was agreed, and the money was in my account within 3 working days, got the full market value first class service. Acquired another vehicle. THE renewal policy was a little higher than some, but for their good service over my claim, I stayed with General Accident. W,D,Entwistle. Bolton”

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(Car Insurance) - Posted 5 years ago

“Very leased. highly recommend this service”

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(Car Insurance) - Posted 5 years ago

“Any contact was clear and helpful especially ? Angus from Norwich”

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(Car Insurance) - Posted 5 years ago

“Seriously frustrating not to be able to telephone someone. I want to add a driver to my policy but GA system won't accept. Now I want to get a quote to change to my new car, but can't speak to anyone. VERY doubtful I will EVER use GA again.”