General Accident Reviews

3.0 Rating 575 Reviews
49 %
of reviewers recommend General Accident
3.0
Based on 575 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week

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Anonymous
Anonymous  // 01/01/2019
I'm trying to reach them for more than one (ONE) year with no success. Over the phone, email - it doesn't matter - they are not going to answer! The only time when they are contacting me (only on the email with no contact number) is when my direct debit didn't work. Worse company ever!
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Posted 5 years ago
Nothing to say
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(Car Insurance) - Posted 5 years ago
Best cover for the money I could find
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(Car Insurance) - Posted 5 years ago
Terrible Company
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Posted 5 years ago
Handled efficiently and courteously
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(Car Insurance) - Posted 5 years ago
I find this company utterly awful...!! There is no way of speaking to a person, everything has to go through the website...! It is the most difficult company I have ever come across. I would never ever recommend a company that does not allow the people who pay for their insurance, to make contact by telephone...!! It is a total disgrace of a company!!!
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Posted 5 years ago
i cannot really say anything really as luckily i have had no need of your services thanks
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(Car Insurance) - Posted 5 years ago
No
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(Car Insurance) - Posted 5 years ago
Like the provider
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(Car Insurance) - Posted 5 years ago
I'm a man of few words, the policy had the right things in it for me, as well as a low price for someone who doesn't use his car for work, keep the renewal at the same price and I will stay with GA, if you don't.....I'm gone.
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(Car Insurance) - Posted 5 years ago
Had made couple enquires to clarify the policy and response has been swift. It is a shame that there is no phone contact.
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(Car Insurance) - Posted 5 years ago
Fast and easy to get the cover I wanted
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(Car Insurance) - Posted 5 years ago
I FOUND THE WEB SITE EASY TO USE AND PRICE WAS COMPETITIVE
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(Car Insurance) - Posted 5 years ago
Decided not to renew with GA as they increased the premium without bringing my attention to that fact and made an assumption I would accept. An email advised me they would automatically renew - I don't think so.... One phone call from them may have kept my business - an opportunity missed on their part. Poor show indeed.
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(Car Insurance) - Posted 5 years ago
Claim was for a replacement windscreen and was handled quickly and efficiently with just one call.
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(Car Insurance) - Posted 5 years ago
easy to follow ,everything on line .no need for pages of documents. I changed my car and switching was simple with no admin costs.
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(Car Insurance) - Posted 5 years ago
Very Professional,and efficient customer service..Available to help you for any issues about the policy..I'm really satisfied with them...thank you.
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(Car Insurance) - Posted 5 years ago
Excellent communication easiest insurance I’ve ever bought all done on line even changing car details is done on line so no need to phone up and be waiting on the phone would definatly recommend
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(Car Insurance) - Posted 5 years ago
The service on the phone was very polite, friendly and informative. I was happy with the price and level of cover as a new customer.
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(Car Insurance) - Posted 5 years ago
trying to update my policy is impossible i can put the date in when i want my policy to change to a different car and the new reg but that is all
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Posted 5 years ago
General Accident is rated 3.0 based on 575 reviews