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General Accident Reviews

3.0 Rating 562 Reviews

50 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 562 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted them to change my insurance for the vehicle purchased in readiness for 1/3/2002 .The reply was not possible as the BMW model is not listed on our system.This made me drop GA and look for another insurer.Very pleased to find Admiral pleasant people with a competitive price”

Posted 1 year ago

“Received an email informing me that this company was not inviting me to renew my car insurance. No explanation given. Could not speak to a real person. Eventually discovered the reason was my age, I'm 81! This smacks of age discrimination. In 65 years of motoring (cars and bikes), this is one of the worst insurance companies I have ever dealt with. If I could have given zero marks I would have done so. Customer service with this rabble is a joke.”

Posted 1 year ago

“Trying to change my medical status cannot access there customer services it's a joke and adding to my anxiousness. Can't wait till renewal. I have been with them over two years all goes well when starting ir renewing my policy however after 38 days nothing”

Posted 1 year ago

“General accident is a scam! You may think you are insured, but you are not. I was involved in an accident September 2021 and its now 4 MONTHS and counting without general accident settling my claim. They will make you suffer. Each time you call and say you are enquiring about your claim they either hang up, put you on a very long hold that goes straight to voice mail, or tell you they are going to check on it and you should call back next week. The only good experience you will get is when it's time to pay your premium.”

Posted 1 year ago

“Where to begin this company is an absolute joke. I was involved in an accident in July that was not my fault as I was reversed into. This resulted in my car having a cracked grill and bumper. It took the garage 5-6 weeks to repair my car. When my car came back it looked brand new. Perfect I thought, nope. A week or two later the wheel falls off. Luckily I was driving slow on the back roads so no one was hurt. Two weeks have passed almost three and my car is lying in the garage gathering dust. Wqit half an hour on the phone only to get hung up on. They pass me through to Aviva or Vizion network. Vizion network are meant to manage the body repair shop. They don't. They all blame each other. They hang up on you. I have no car. Not been given a courtesy car. They are blaming the garage for this. joke of a company. If I cpuld leqve no stars I would. I will be taking this further...”

Posted 1 year ago

“I had an accident that was not my fault and hit at 50-60 mph. This was May 2020 and medical agency still not in touch Sept 2021. I know we have COVID etc, but the Legal teams that are employed must be better elsewhere?? Hire car company and efficiency are spot on, legal side let's them down hugely.”

Posted 1 year ago

“Very good value for money good to deal with and all round excellent service.”

Posted 1 year ago

“Quick and easy swap over from previous insurers. Very polite and professional call handler would recommend.”

Posted 1 year ago

“I have had my car insurance with general accident two years running. I just tried emailing them but couldn’t find a way to, to say thanks as they’re customer service has been wonderful They have sorted out my insurance so quickly each time I’ve renewed I’m having a few problems logging in to view my documents this year round on their website But the first year I had my car insurance with them their website was great on my iPad and I could view all my documents no trouble on my iPad If I’ve had any problems they’ve answered the telephone quickly and been very friendly”

Posted 2 years ago

“Really awful company!!! PLEASE DON'T USE Customer service is dreadful. You can't speak to a live person.”

Posted 2 years ago

“The insurance supplied offers everything I require for a compedative price.”

Posted 2 years ago

“They are scams. During lockdown and been at home, they said i was speeding even though my car have not been moved in weeks. I think they like to cancel your policy for the cancellation fee because they know you will change the insurance company when it ends. Dont go for them. Big scam ‼️‼️‼️”

Posted 2 years ago

“You are a disgrace of a company my car blew up and i had to pay you 56 pounds to cancel policy on top of all that the expenses i incurred.and to top it off you haven't even got a helpline.”

Posted 2 years ago

“Been a new customer less than a month, oh yes very helpful when selling you a policy, dreadful when you need to make a claim. We had a small chip on our windscreen, Told their preferred company was National windscreens and they would call us first thing next day, they DIDNT. We have had to call them every time, No one calls back, it’s been two weeks now, car still not fixed, no idea when it will be!! Steer well clear of GA, absolute rubbish customer service!”

Posted 2 years ago

“They say anything to get your business. Take your money. Then tell you it not as thought. Crooks on the end of the phone saying anything to get your money AVOID AT ALL COSTS.”

Posted 2 years ago

“Same story as many others came to change our car and the online service would accept the change of vehicle. Sent email query but no response, we have had to pay to cancel the policy and take out new insurance with a business we can talk to ! I would definitely avoid this insurer especially if you think you might change your car mid insurance period.”

Posted 2 years ago

“Wanted to change my insurance too a new vehicle,kept telling me that I couldn't be insured,gave a list of possible reasons none was applicable to me. Tried to contact them by email,got a reply after their stated 24 hour response time,asking all the questions I had already answered.I answered all the questions again in my reply email,as yet 48 hours have elapsed since and I have heard nothing. Now gone with a different company as I pick the car up tomorrow!! Completely none existent customer service!!”

Posted 2 years ago

“So far I've had a good experience with general accident, was covered from the moment I clicked pay with great communication although I changed my car fairly soon after setting the policy up which was supposed to be cheaper, they then sent hpc to fit me a box instead of having another plug in device because "this is what they prefer for young drivers" but at a cost to yourself even if your new car is compatible with a plug in which I will be on the phone to them over!”

Posted 2 years ago

“For some reason they cancelled my policy after having less than a month left. The black box has been faulty for me all year and has lead to this, I have cancelled my own policy before their 7 day notice which means they haven’t cancelled it. Don’t go with them as they will try to scam you and try take what they can.”

Posted 2 years ago

“Absolutely awful. Got an email after 6 months of driving, saying that over that period, I was speeding on the same 30mph road 3 times. The black box is faulty, and doesn’t know what the bloody speed limit is. I’m a great and safe driver and I use my cruise control to make sure I don’t speed. It’s ridiculous now I have to pay £6000 a year through a different provider for the negligence. Don’t have a human answering the phone, all automated. Save yourself the time, money and hassle and don’t be a cheap skate. Can’t believe they’re still up and running after reading what other people have had to say👎”

Posted 2 years ago

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General Accident is rated 3.0 based on 562 reviews