General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 586 Reviews

49 %

of reviewers recommend General Accident

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3.0

Based on 586 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are thinking about going to general accidents for your insurance, I would strongly recommend against it for the following reasons: 1. miscommunication between them and the black box installer. 2. they go against their own written word, meaning either misinformed staff, or miscommunication between staff members. My first attempt to get my black box installed was failed because of the installation company, Hyde Park corner. The installer both arrived at the location, and left, BEFORE THE ARRANGED APPOINTMENT! But the second attempt was failed 100% because of miscommunication between general accident and Hyde Park corner. General accidents told me their only available date for installation was a work day for me, and the person I was speaking to on the phone didn't even bother to ask what my available time at my workplace were, and therefore was unable to communicate to the installer what my work hours were. The installation happened to be a morning appointment, meaning the installer arrived 15 mins before I would have arrived at my workplace, and he then left there and then. On the day of the third appointment, at my home address, the installer, after looking at my car with ignition on, informed me that he was not authorised to install the black box because my vehicle had air bags fitted, which is standard for my model of vehicle!!! This should have been preempted and therefore pre allowed. After this third failed attempt, general accidents then told me that instead of me contacting them to arrange the fourth install, that vodafone would instead contact me. They then went against this written word and in turn cancelled my insurance, causing me to now pay 2.5k a year for my new insurance because of the cancellation! So I would definitely not recomend general accidents, if I had to jump though this many hoops to just get my car up to spec with their policy, who knows how many hoops to jump through if I was actually making a claim!”

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Posted 1 year ago

“Awful company to be with for car insurance, tried to contact them by phone and no reply, Locks you out of your account so you cannot change any of your details on your account, tried to cancel on a cairtan day but refused to accommodate this and canceled the policy early!!! Would not recommend to anyone”

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Posted 1 year ago

“Worst provider I've been with. Currently with this provider. One star is too much. Worst experience of any insurance company I've ever used. I was crashed into last year, while my car was parked in a car park. After getting my car repaired at the place of my insurers choosing, I've been out of pocket £350 pounds from my excess which they made me pay. General Accident have made no effort to recoup my losses from the at fault party's insurer, spoken to them multiple times on the phone and all they do is pass the buck, or leave you on hold for hours. The customer service on the phone has been awful. If you love terrible customer service, don't want any help from your insurance if you need to claim and want to be out of pocket hundreds of your own money as well then they're for you, if not, stay clear.”

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Posted 1 year ago

“It has been 4 days since my accident and I am yet to receive any form of real customer service from their organisation. I have called in numerous times and even had one of your team members plus the phone down on me! I called today at 16:49 How can they operate as a company and mention courtesy car, yet tell me to wait 3 weeks!! I’m an NHS key worker who needs a vehicle and on top of that I’m a carer for my elderly mother who has co-morbidity issues! I have asked on numerous occasions to speak to someone senior and told there is no-one. How can this be?”

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Posted 1 year ago

“AFTER MY VEHICLE WAS HIT BY SOMEONE INSURED WITH THIS COMPANY ON THE 19TH DECEMBER, 2022, MY DOCUMENTS WERE SUBMITTED ON THE 29TH. THE DRIVER WAS TOLD HE WAS WRONG IN THE POLICE STATION, BECAUSE HE RAN OFF THE WHOLE ROAD AND HIT ME IN MY NEIGHBOR'S FRONTYARD. THESE PEOPLE CALLED ME, DIDNT WANT TO COMPENSATE ME ALL MY MONEY. THE TECHNICIAN ARGUED AND BLAMED ME FOR THE DAMAGES WHEN HER INSURED HIT ME. WHEN SHE GOT THE POLICE REPORT, SHE CALLED ME BACK VERY NICELY AND INFORMED ME, ILL GET ALL MY MONEY. NOW I SIGNED FOR THE CHEQUE ON THE 17TH OF JANUARY, 2023. THREE DAYS LATER ON THE 20TH THEY CALLED AND SAID THEY MISPLACED MY DOCUMENT. I RESENT IT. CALLING TO FIND OUT IF THE RECIEVED IT, I WAS TOLD THE WOMAN BY HER DESK BY ANOTHER WORKER. YET THE PHONE WENT UNANSWERED WHOLE DAY. AFTER THREATENING TO TAKE LEGAL ACTION, I RECEIVED A CALL IMMEDIATELY FROM SAID PERSON WHO HANDLED MY CLAIM. THESE PEOPLE ARE VERY UNPROFESSIONAL AND UNETHICAL. DO NOT DO BUSINESS WITH THEM.”

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Posted 1 year ago

“Very easy to set up and lots of great inclusive options and brilliant price for car insurance”

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Posted 1 year ago

“Stay away from them. They will charge you money and after a while, they will say you are not qualify for their coverage. I had already declare all my modifications before I paid the money. They had accepted and charged me deposit. Then after a while, they suddenly ask me everything again and tell me that they will not accept my car. And they also not gonna give me my money back, which I had paid already.”

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Posted 1 year ago

“Very easy to use, great company”

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Posted 1 year ago

“Great price, saved me £100”

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Posted 2 years ago

“Our car was damaged by a General Accident policy holder pulling out of a side street and hitting us. After more than 10 weeks my insurance have not had any communication from General Accident either confirming or denying liability. My insurers have doubled my policy premium until liability has been established. This is shocking service from General Accident. I will never use them! I would love them to respond to me thru the email I have give them!”

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Posted 2 years ago

“Over 6 months and I'm still waiting for my car to be fixed!! I have had no communication from anyone regards to the accident/claim I've had to do their Job for them and have spend hours of my time sitting around phoning people and chasing up what is happening with my car to be told it will get done when it gets done. After last speaking to them in July chasing things up I rang Friday to be called a liar about phone calls and that the garage had tried to contact me several times to book my car and only once did they try which I answered but no one on the other end of the phone after 3 minutes. And now they have switched where my car is getting repaired so now I'm back at square 1 and have no idea where I stand and when I'm car is going in and it's 26 weeks since someone crashed into my car. This company and vizion are a joke and are quite fond of putting the phone down on you when you've waited on the phone for over 30 mins! Don't go with them.”

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Posted 2 years ago

“No loyalty to me after two years with them. Given a renewal price of £414 after last years £324 ??? Then with one week to the end of their policy they came up with £363 !!!! Unacceptable sharp practice from a previously top rated company !!!”

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Posted 2 years ago

“This has got to be the worst company I have ever used .. avoid this company”

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Posted 2 years ago

“I wound advice not to choose this company. As I paid big money for the incurrence.After I had an accident and company write off my car as it was cat N. Promised to pay £3000-£250 aces fee. But they paid only £1850 no even provide any document .”

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Posted 2 years ago

“Very helpful & easy to take on car insurance instantly”

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Posted 2 years ago

“Worst company I have ever dealt with”

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Posted 2 years ago

“Two weeks ago I contacted General Accident registering a glass claim for a shattered car window. I was told to speak to Auto windscreens which I did. They informed me that they were unable to get the window. I contacted General Accident and informed them of this. I was told to call national Windscreens and Autoglass. I called national Windscreens and was informed that they could not get the window either. I called auto Glass but they said that they do not deal with General Accident. I called General Accident back again and was told to resource the window myself. Despite a huge amount of time searching I have been unable to resource a window. I contacted General Accident and explained this and that they should be sorting this out and not myself as thats why I pay insurance. I was informed that an engineer at General Accident had been spoken to and agreed and that this would now be escalated. A few days later I received a text from Auto Windscreens stating that they were unable to help as they could not resource a window. I already knew this !!!. I again called General accident and went through all this again (With a very helpful young lady) who said that this had now been escalated to the top level, whatever that might mean. I again called General Accident and was informed that there is no record of the claim as its a glass claim and this was with the escalation department. i asked for their number but have been told that its not possible to speak to anyone. I have now had an insecure car on the driveway with a broken window for two weeks with water pouring in when it rains. (Unfoirtunalety due to being a cabriolet its difficult to make a seal and the car is used daily) Coincidentally I've had an auto renewal come through with a contact number thereon. when I call the number it asks for my policy number. When I put this in it says that the policy number isnt recognised. I registered an online complaint but still haven't heard anything back. General Accident really are a joke and avoid at all cost !!!!”

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Posted 2 years ago

“Tried to pay, on various occasions through Amazon Pay, without success. Kept getting emails saying not paid. Tried to contact General Accident on various occasions. No joy! No phone number. No address to forward any payment. Insurance was good price. Disappointed!”

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Posted 2 years ago

“I tried to ensure my new car carrying on from the old policy to a new one. Simple action you might think having been told to call back. Previous policy due to expire very soon in May. Advisors in Customer Service had no idea how to insure under a new registration plate even after doing a search with the specific make and model details I'd provided. (Checked details with a well-known car dealership on the phone twice to ensure accuracy). Took two phone calls with both advisors at GA, having to go off the line to find out what to do next. In the end I was told they could not insure my new car but prior to this they found the wrong make and model so I could have ended up with void insurance due to incompetent staff imputting incorrect details into their computer system regarding my new vehicle!!! I got so frustrated with the lack of help and knowledge, I simply gave up and have take my business elsewhere now. Funny, as the new insurance company I'm using found the details easily through a search on their systems so why couldn't GA do the same? Mind boggling! There is no means for being able to complain either on your personal account site. This says it all really, they don't like feedback at all and therefore never learn from their mistakes by listening. Personally, it was a case of either lazy staff, a lack of knowledge with not enough training provided or simply GA do not like to insure new vehicles as it costs more to replace if there is an accident? Also when I had a previous accident, my policy covered a curtesy car for me which I never got but GA were still charging me this. Poor service all round, won't be returning to them unless they do better. An easy task of transferring over a policy from one car to another was a complete and utter disgraceful nightmare today and a far too larger job for their call centre to deal with. Little point in them existing then if they can't carry out a simple policy change? Will lose mountains of business and profits if they treat customers like I have been. A very frustrated customer soon to be gone for good from GA who are incompetent! Do they care, the answer is nope! Never hear anything back. Awful situation and spoilt me getting a new car I worked hard for. Steer clear is my best advice to anyone thinking of becoming customer of theirs. Not worth the agro and stress caused.”

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Posted 2 years ago

“General Accident insurance provided my daughter, a young driver with the best cover at the cheapest price. They made the process so easy.”

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Posted 2 years ago

General Accident is rated 3.0 based on 586 reviews