General Accident Reviews

Name: General Accident
Rating: 2.97

3.0 Rating 590 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

Questions

Metrics

3.0

Based on 590 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how General Accident made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company. They exploit young drivers, see them up with a black box, cancel their insurance with a 7 day notice and still £50 off their account despite the fact that they cancelled the insurance. DO NOT DO BUSINESS WITH THEM”

Helpful Report

Posted 1 year ago

“The worst place to make a claim. They be sitting there with every document the requested from u and when it's time to pay out you can't get it....They compensate for 5 days loss of use and take months to settle....I would NOT recommend anyone to this place....worst insurance company”

Helpful Report

Posted 1 year ago

“This company wants shutting down they are nothing but a bunch of thieves. They answer to nobody and get away with it because its big GA.i had moron crash into me while parked and drove off this was in November 2022 . He was caught by a witness and the case was settled in court. I have still not received my excess money when the car was repaired in December. I have had no contact from general accident whatsoever from day one except to contact their solicitors carpenters who are also a disgrace. They don't answer the phone or reply to emails. Until I read these reviews I thought it was just me I'm flabbergasted how many people have been scammed. Where is the financial conduct authority hiding not fit for purpose I even contacted the financial ombudsman who said it could be six months to get a reply. It seems to me they all s### in the same pot FRAUDS.stay well clear”

Helpful Report

Posted 1 year ago

“Totally unhelpful nightmare to try to deal with no human contact your just passed from one department to another try on line is impossible I just want to cancel my policy and go elsewhere as soon as possible not intrested in all there gobbled gook online which is no help at all”

Helpful Report

Posted 1 year ago

“If you are thinking about going to general accidents for your insurance, I would strongly recommend against it for the following reasons: 1. miscommunication between them and the black box installer. 2. they go against their own written word, meaning either misinformed staff, or miscommunication between staff members. My first attempt to get my black box installed was failed because of the installation company, Hyde Park corner. The installer both arrived at the location, and left, BEFORE THE ARRANGED APPOINTMENT! But the second attempt was failed 100% because of miscommunication between general accident and Hyde Park corner. General accidents told me their only available date for installation was a work day for me, and the person I was speaking to on the phone didn't even bother to ask what my available time at my workplace were, and therefore was unable to communicate to the installer what my work hours were. The installation happened to be a morning appointment, meaning the installer arrived 15 mins before I would have arrived at my workplace, and he then left there and then. On the day of the third appointment, at my home address, the installer, after looking at my car with ignition on, informed me that he was not authorised to install the black box because my vehicle had air bags fitted, which is standard for my model of vehicle!!! This should have been preempted and therefore pre allowed. After this third failed attempt, general accidents then told me that instead of me contacting them to arrange the fourth install, that vodafone would instead contact me. They then went against this written word and in turn cancelled my insurance, causing me to now pay 2.5k a year for my new insurance because of the cancellation! So I would definitely not recomend general accidents, if I had to jump though this many hoops to just get my car up to spec with their policy, who knows how many hoops to jump through if I was actually making a claim!”

Helpful Report

Posted 1 year ago

“Awful company to be with for car insurance, tried to contact them by phone and no reply, Locks you out of your account so you cannot change any of your details on your account, tried to cancel on a cairtan day but refused to accommodate this and canceled the policy early!!! Would not recommend to anyone”

Helpful Report

Posted 1 year ago

“Worst provider I've been with. Currently with this provider. One star is too much. Worst experience of any insurance company I've ever used. I was crashed into last year, while my car was parked in a car park. After getting my car repaired at the place of my insurers choosing, I've been out of pocket £350 pounds from my excess which they made me pay. General Accident have made no effort to recoup my losses from the at fault party's insurer, spoken to them multiple times on the phone and all they do is pass the buck, or leave you on hold for hours. The customer service on the phone has been awful. If you love terrible customer service, don't want any help from your insurance if you need to claim and want to be out of pocket hundreds of your own money as well then they're for you, if not, stay clear.”

Helpful Report

Posted 1 year ago

“It has been 4 days since my accident and I am yet to receive any form of real customer service from their organisation. I have called in numerous times and even had one of your team members plus the phone down on me! I called today at 16:49 How can they operate as a company and mention courtesy car, yet tell me to wait 3 weeks!! I’m an NHS key worker who needs a vehicle and on top of that I’m a carer for my elderly mother who has co-morbidity issues! I have asked on numerous occasions to speak to someone senior and told there is no-one. How can this be?”

Helpful Report

Posted 1 year ago

“AFTER MY VEHICLE WAS HIT BY SOMEONE INSURED WITH THIS COMPANY ON THE 19TH DECEMBER, 2022, MY DOCUMENTS WERE SUBMITTED ON THE 29TH. THE DRIVER WAS TOLD HE WAS WRONG IN THE POLICE STATION, BECAUSE HE RAN OFF THE WHOLE ROAD AND HIT ME IN MY NEIGHBOR'S FRONTYARD. THESE PEOPLE CALLED ME, DIDNT WANT TO COMPENSATE ME ALL MY MONEY. THE TECHNICIAN ARGUED AND BLAMED ME FOR THE DAMAGES WHEN HER INSURED HIT ME. WHEN SHE GOT THE POLICE REPORT, SHE CALLED ME BACK VERY NICELY AND INFORMED ME, ILL GET ALL MY MONEY. NOW I SIGNED FOR THE CHEQUE ON THE 17TH OF JANUARY, 2023. THREE DAYS LATER ON THE 20TH THEY CALLED AND SAID THEY MISPLACED MY DOCUMENT. I RESENT IT. CALLING TO FIND OUT IF THE RECIEVED IT, I WAS TOLD THE WOMAN BY HER DESK BY ANOTHER WORKER. YET THE PHONE WENT UNANSWERED WHOLE DAY. AFTER THREATENING TO TAKE LEGAL ACTION, I RECEIVED A CALL IMMEDIATELY FROM SAID PERSON WHO HANDLED MY CLAIM. THESE PEOPLE ARE VERY UNPROFESSIONAL AND UNETHICAL. DO NOT DO BUSINESS WITH THEM.”

Helpful Report

Posted 2 years ago

“Very easy to set up and lots of great inclusive options and brilliant price for car insurance”

Helpful Report

Posted 2 years ago

“Stay away from them. They will charge you money and after a while, they will say you are not qualify for their coverage. I had already declare all my modifications before I paid the money. They had accepted and charged me deposit. Then after a while, they suddenly ask me everything again and tell me that they will not accept my car. And they also not gonna give me my money back, which I had paid already.”

Helpful Report

Posted 2 years ago

“Very easy to use, great company”

Helpful Report

Posted 2 years ago

“Great price, saved me £100”

Helpful Report

Posted 2 years ago

“Our car was damaged by a General Accident policy holder pulling out of a side street and hitting us. After more than 10 weeks my insurance have not had any communication from General Accident either confirming or denying liability. My insurers have doubled my policy premium until liability has been established. This is shocking service from General Accident. I will never use them! I would love them to respond to me thru the email I have give them!”

Helpful Report

Posted 2 years ago

“Over 6 months and I'm still waiting for my car to be fixed!! I have had no communication from anyone regards to the accident/claim I've had to do their Job for them and have spend hours of my time sitting around phoning people and chasing up what is happening with my car to be told it will get done when it gets done. After last speaking to them in July chasing things up I rang Friday to be called a liar about phone calls and that the garage had tried to contact me several times to book my car and only once did they try which I answered but no one on the other end of the phone after 3 minutes. And now they have switched where my car is getting repaired so now I'm back at square 1 and have no idea where I stand and when I'm car is going in and it's 26 weeks since someone crashed into my car. This company and vizion are a joke and are quite fond of putting the phone down on you when you've waited on the phone for over 30 mins! Don't go with them.”

Helpful Report

Posted 2 years ago

“No loyalty to me after two years with them. Given a renewal price of £414 after last years £324 ??? Then with one week to the end of their policy they came up with £363 !!!! Unacceptable sharp practice from a previously top rated company !!!”

Helpful Report

Posted 2 years ago

“This has got to be the worst company I have ever used .. avoid this company”

Helpful Report

Posted 2 years ago

“I wound advice not to choose this company. As I paid big money for the incurrence.After I had an accident and company write off my car as it was cat N. Promised to pay £3000-£250 aces fee. But they paid only £1850 no even provide any document .”

Helpful Report

Posted 2 years ago

“Very helpful & easy to take on car insurance instantly”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with”

Helpful Report

Posted 2 years ago

General Accident is rated 3.0 based on 590 reviews