If you are thinking about going to general accidents for your insurance, I would strongly recommend against it for the following reasons: 1. miscommunication between them and the black box installer. 2. they go against their own written word, meaning either misinformed staff, or miscommunication between staff members. My first attempt to get my black box installed was failed because of the installation company, Hyde Park corner. The installer both arrived at the location, and left, BEFORE THE ARRANGED APPOINTMENT! But the second attempt was failed 100% because of miscommunication between general accident and Hyde Park corner. General accidents told me their only available date for installation was a work day for me, and the person I was speaking to on the phone didn't even bother to ask what my available time at my workplace were, and therefore was unable to communicate to the installer what my work hours were. The installation happened to be a morning appointment, meaning the installer arrived 15 mins before I would have arrived at my workplace, and he then left there and then. On the day of the third appointment, at my home address, the installer, after looking at my car with ignition on, informed me that he was not authorised to install the black box because my vehicle had air bags fitted, which is standard for my model of vehicle!!! This should have been preempted and therefore pre allowed. After this third failed attempt, general accidents then told me that instead of me contacting them to arrange the fourth install, that vodafone would instead contact me. They then went against this written word and in turn cancelled my insurance, causing me to now pay 2.5k a year for my new insurance because of the cancellation! So I would definitely not recomend general accidents, if I had to jump though this many hoops to just get my car up to spec with their policy, who knows how many hoops to jump through if I was actually making a claim!